Staff was super rude, treated us like shit and called us stupid for entering the kitchen, threatened to terminate us for asking questions. would not recomend to anyone. rooms were extremely nasty asw... See more
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See what reviewers are saying
Awfull experience. Member of stuff walked in the room without knocking the door …so embarrassing. But hostel head office only believe on his based on lie statement when he excepted on the spot he mad... See more
After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... See more
Company replied
YHA Borrowdale in the Lake District......fantastic, wholesome, clean, good food, excellent staff, wonderful location, child friendly. Tucked away in the warm embrace of nature with the tumbling Rive... See more
Company replied
Company details
Information provided by various external sources
High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!
Contact info
Dimple Road, DE4 3YH, Matlock, United Kingdom
- 01629 592 700
- customerservices@yha.org.uk
- yha.org.uk
3.2
Average
533 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loud and cold but friendly staff!
Staff was very friendly and helpful! But the room was awful, cold and very very loud. Felt like I was sleeping inside the club downstairs. But it was also very cheap, so couldn’t expect much.
February 2, 2023
Unprompted review
Reply from YHA
Dear Ellen, thank you for reviewing your recent stay with us. We are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We are happy to hear our hostel team were helpful and friendly. We hope we are able to welcome you back again soon.
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Fantastic YHA
Modern, clean hostel. Friendly staff. A bit of noise during the night but nothing serious
February 1, 2023
Unprompted review
Reply from YHA
Dear Louise, thank you for reviewing your stay with us. We are very pleased to hear you enjoyed your stay with us and that our hostel team and accommodation standards fulfilled your expectations. We hope we are able to welcome you back again soon.
Great place to stay
Lovely staff,very helpful,great location, clean rooms and social areas.
February 1, 2023
Unprompted review
Reply from YHA
Dear John, thank you for reviewing your stay. We are very pleased to hear you enjoyed your stay with us and that our hostel team, location and room cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.
Reply from YHA
Dear Kalliopi, thank you for reviewing your stay. We are very pleased to hear you enjoyed your stay with us and we hope we are able to welcome you back again soon.
An amazing place to stay
An amazing place to stay. In the perfect spot for walking and taking a dip in the Lake! Staff excellent. Thank you 😊
January 30, 2023
Unprompted review
Reply from YHA
Dear Leanne, thank you for reviewing your stay. We are very pleased to hear you enjoyed your stay with us and that our hostel team fulfilled your expectations. We hope we are able to welcome you back again soon.
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School trip - Slovakia
Great stay for school group, safe, own floor and locked hall
January 23, 2023
Unprompted review
Reply from YHA
Hi there, thank you for reviewing your stay. We are very pleased to hear you enjoyed your stay with us and that our hostel security fulfilled your expectations. We hope we are able to welcome you back again soon.
Other residents arguing and shouting…
Other residents arguing and shouting until after 2.30 am. No info given of how to contact staff. Only time I've felt even mildly unsafe in a yha
Noisy school party on another night.
So poor sleep on 2 nights of 3. Staff moved me to a quiet room for the third.
They need to get on top of this as it seems to be the source of most yha complaints. I will still use yha but not this hostel.
January 29, 2023
Unprompted review
Reply from YHA
Hi Jane. Thank you for your review. We are sorry to hear you were disappointed with your stay. We would like to investigate this further for you. Please email us at customerresolutions@yha.org.uk.
Deputy manager is just rude hope you…
Deputy manager (CAMBRIDGE) is just rude hope you don’t come across her. The short white guy not too sure what his name is, is very helpful. If you turn up at the hostel try and deal with him and not the lady deputy manager. Her attitude makes you feel like you are attending a homeless shelter.
January 30, 2023
Unprompted review
Reply from YHA
Hi Jamel, thank you for your review. We are sorry to hear you were disappointed with your recent stay and would like to investigate this further for you. Please email us: customerresolutions@yha.org.uk.
We had a brilliant stay in this lovely…
We had a brilliant stay in this lovely building with quirky decor in the bar and the most of friendly staff. The location was perfect for us, not too far from Keswick either.
January 29, 2023
Unprompted review
Reply from YHA
Dear Kate, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team, location and decor fulfilled your expectations. We hope we are able to welcome you back again soon.
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I am a born again Christian and I was…
I am a born again Christian and I was talking to a member of staff about my faith in Jesus and we talked about sin and in this conversation I mentioned that the bible teaches that homosexuality is a sin, with that they called me later when I was out with family to go back and they forced me into a private room away from other guests and made me leave which I have on video and will be using that video to highlight the seriousness of what they did to me as a practising Christian.
January 27, 2023
Unprompted review
Great location and super friendly…
Great location and super friendly staff. 2nd stay here. Will definitely go back.
January 26, 2023
Unprompted review
Reply from YHA
Dear John, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team and location fulfilled your expectations. We hope we are able to welcome you back again soon.
The location of this yha is excellent…
The location of this yha is excellent you are right next to the water and close to Ambleside. We didn’t use our car all weekend choosing to walk or use the bus. The facilities are very clean and there is lots of space. The staff are friendly and welcoming
January 27, 2023
Unprompted review
Reply from YHA
Hi there, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team, and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.
We love this hostel
We love this hostel, especially in the colder months.
January 28, 2023
Unprompted review
Reply from YHA
Dear Kate, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and we hope we are able to welcome you back again soon.
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Location stunning
Location stunning, staff friendly and helpful. The hostel is cheerful and so close to the sea.
January 30, 2023
Unprompted review
Reply from YHA
Dear Claire, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team and location fulfilled your expectations. We hope we are able to welcome you back again soon.
Lakeside hostel!
Great hostel in an amazing location! Staff are super friendly and everywhere was clean and tidy.
January 29, 2023
Unprompted review
Reply from YHA
Dear Mia, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team, location and cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.
Great accommodation in central London…
Great accommodation in central London at an affordable price.
January 26, 2023
Unprompted review
Reply from YHA
Dear Marteno, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our accommodation value fulfilled your expectations. We hope we are able to welcome you back again soon.
Another fabulous School residential
Another fabulous School residential. All children and staff had a fabulous time and memories were made by all. Thank you for a fabulous experience.
January 26, 2023
Unprompted review
Reply from YHA
Dear Sarah, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.
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Reply from YHA
Dear Jackie, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team and accommodation standards fulfilled your expectations. We hope we are able to welcome you back again soon.
Reply from YHA
Dear James, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our accommodation fulfilled your expectations. We hope we are able to welcome you back again soon.
just good
The youth hostel gave a great experience for my group and me as a group leader. Far more than value for money, it is a positive caring and safe environment where you can come as you are -young and old- and enjoy a break as well as allow focus on the project at hand.
January 25, 2023
Unprompted review
Reply from YHA
Dear Nanette, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We pride ourselves on providing a safe and welcoming space, so it is lovely to hear you feel this way. We hope we are able to welcome you back again soon.
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