Yitty Reviews 

2,586
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered their product from Zalando and got something completely different from what they had shown on the pictures. Instead of a thong it was regular underwear but even more so it was too big, unple... See more

Company replied

Rated 5 out of 5 stars

The mobile SMS and email discount codes that are valid for clearance items allow me to afford Yitty. This is the only business that has made receiving SMS updates worth my attention! I am disabled... See more

Rated 5 out of 5 stars

Navigation of the website is super easy! Even if your preferred color/size is sold out, you can find something similar that you'll love just as much! Size chart is very accurate. Today I used the Wome... See more

Rated 5 out of 5 stars

I been looking for this under garment for such a long time and finally found it! I came across it in a retail store that gets from several different stores aftermarket. I bought this garment after gai... See more

Company details

About Yitty

Written by the company

Our Story
Meet Yitty, the revolutionary shapewear brand co-created by award-winning artist turned fashion entrepreneur, Lizzo. Named after her childhood moniker, Yitty is Lizzo’s lifelong dream come true. For nearly 3 years, she’s put her heart and soul into building this game-changing, size-inclusive brand from the ground up — all based on the principles of self-love, radical inner confidence, and effortless, everyday wear.

Shapewear, Reinvented
It’s an industry first: no-shame, smile-inducing shapewear designed for all body types from size 6X to XS, centered around self-love. Innovative fabrics, bold colors, and stylish silhouettes have been fit on every single body type — not merely scaled up (or down) for convenience. Every Body Gonna Shine Every single piece is designed to celebrate, hug, and love every single body. It blurs the lines of inner and outerwear with intentional-meets-functional designs, sexy silhouettes, and bold colors and prints you’ll want to show off. So, whether you thought you’d never consider shapewear, or swore you’d never wear it again, YITTY brings an entirely new perspective that gives you the option to tell your story with your body.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,586)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

I would like to give a big thank you and shout out to yitty for giving me a good gift

May 5, 2025
Rated 1 out of 5 stars

Poor website

i'm sorry, i'm not trying to be rude but to be such a large company with the amount of profit that you must have in order to sign the celebrities that you do,ya'll have the WORST web applications. Like they are terrible i literally just spent almost 3 hour trying to find 3 items to use my credits up so as soon as they get here i can cancel my subscription almost solely based off how awful your computer and mobile websites are. Its almost suspiciously bad seriously not to mention you rarely have anything in my size and height I'm so ready to break up with you. I'm so frustrated.

June 10, 2025
Yitty logo

Reply from Yitty

Hello Sara,

We’re truly sorry for the frustration you’ve experienced. Using your VIP credits and navigating the website should be quick and easy, not time-consuming. We also understand how disappointing it is when your size or preferred fit isn’t available, and you shouldn’t have to compromise to find what works for you. We're here to help address your concerns as quickly as possible, so we’ll send you a private message now. 

Best,
Allison

Rated 1 out of 5 stars

Bad Business

So annoying that I am being charged for tariffs that haven’t taken effect, and may never take effect. It’s dishonest and I am definitely considering canceling my membership (which I have had for several years). Bad business.

February 6, 2025
Yitty logo

Reply from Yitty

Hi Heather,

We’re really sorry to hear about your frustration regarding the tariff charges, we completely understand how upsetting it feels to be charged for something that seems uncertain or premature. Your long-time support means a lot to us, and we never want you to feel misled. Our Member Services team will contact you via email shortly to assist you.

Best,
Kim

Rated 2 out of 5 stars

Using VIP credits and doing the math on…

Using VIP credits and doing the math on sales tax and the amounts NEVER add up. There’s never a clear answer why the totals are more than the items and sales tax. I find this extremely dishonest and won’t be purchasing again. I’ve been a customer for a long time, but I can’t in good conscience support swindlers.

June 2, 2025
Yitty logo

Reply from Yitty

Hi Erin,

We’re truly sorry to hear about your frustration with how the VIP credits and sales tax are reflected in your totals. Transparency and trust are very important to us, and we regret that your experience has left you feeling this way. Our Member Services Team will get in touch with you right away.

Best,
Kim

Rated 1 out of 5 stars

I ordered 3 Onesies that all had a hole…

I ordered 3 Onesies that all had a hole somewhere on them when I took them out of the packaging. One of them has a pocket that is totally open on the bottom. Everything just falls out immediately. SUPER DISAPPOINTING!!! Just seems like really poor quality. Such a waste of 3 VIP Credits!!

March 10, 2025
Yitty logo

Reply from Yitty

Hello Brandi,

Thank you for writing us a review. We’re so sorry to hear that your onesies arrived in such poor condition—that’s definitely not the quality we stand behind. We completely understand your disappointment, especially after using your VIP credits. We value you as a member and want to make things right. Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.

Best,
Chad

Rated 1 out of 5 stars

I have to pay $70 for a VIP credit and…

I have to pay $70 for a VIP credit and then find something worth equal or more than that amount to make it worth it. Now I still have to pay a tarrif on VIP on top of shipping. VIP is a rip off.

June 1, 2025
Yitty logo

Reply from Yitty

Hi Michelle,

We hear your frustration, and we’re genuinely sorry the VIP experience hasn’t felt like a good value. Having to pay $70 for a credit, then still cover tariffs and shipping, can understandably feel disappointing, especially when you're trying to make the most of your membership. Our Member Services Team will get in touch with you right away.

Best,
Kim

Rated 3 out of 5 stars

Unknown Charges

I love the items they have on the site but when I checked out, the price I was charged was more than what I ordered. I redeemed a VIP credit, ordered 3 items that were $15, 1 item for $11.98, taxes were $7.46 and shipping was free. That should have totaled $64.44 but my total was $71.76. I’m unsure how they came up with that total but I don’t like that and I am more than likely going to cancel my subscription with Yitty.

-In response to Kim from Yitty-
I can understand the situation surrounding tariffs going on right now but what I cannot understand is the “lack of notice” or that information being provided to your customers prior to making a purchase from the company. I believe it is completely unacceptable to submit a charge without notice to shoppers.

May 31, 2025
Yitty logo

Reply from Yitty

Hi Alisha,

We’re really sorry to hear about the unexpected charge at checkout—that’s understandably frustrating, especially when you carefully calculated your total. We want all pricing, discounts, and fees to be fully transparent so you can feel confident in your purchase. Our Member Services team will contact you via email shortly to assist you.

Best,
Kim

Rated 1 out of 5 stars

VIP Membership is a scam!

VIP Membership is just a scam! The credits do not cover as much as they promote and they expire. The window to opt out of the monthly fee is also too short. So far the quality of the garments has not been up to par for the price point.

May 27, 2025
Yitty logo

Reply from Yitty

Hello Yesenia,

Thank you for writing us a review. We’re truly sorry to hear that your experience with the VIP Membership hasn’t lived up to expectations. We understand how frustrating it can be to feel like the value doesn’t match what was promised, and we never want our members to feel misled or disappointed. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Rated 1 out of 5 stars

Yitty and Fabletics Scammers

I bought items totaling $95.40 on 5/22/2025. I have been a loyal customer of Yitty for years. They have the only panty girldles that are comfortable and actually hold me in and what's more I don't have to take the whole thing off for bathroom use. Unfortunately now I will not be able to do business with them anymore. I usually cancel the membership after an order and I do it right after I order as I don't want to forget later and be charged $59. The terms and conditions say I can cancel when ever I want. Never had a problem until that day. I received an email saying that my order was out of stock and I would be refunded $17.41. But it did not specify what exactly was out of stock and it included my entire order. So I messaged customer service. I was told my order was canceled because I canceled the membership. As I tried to explain to the rep there is nothing in the terms and conditions that says I have to keep the membership to ger an order we were just going around about in circles so I forgot about it and then focused on my refund. Asking why was I only being refunded $17.41? He said that was for the membership. I asked what about the rest of the money taken out of my account. He said I'd only be refunded for the membership. The membership is $59 and some change and that is not charged to your account until 30 days later. So I don't know where the $17.41 came in. I literally had to threaten to contact the BBB to get this guy to refund my money. As he agreed after 10 minutes of fussing we ended the chat. Unfortunately today I still have not gotten any sign that my money would be refunded in full. So this morning May 27th I text in to customer support. I asked about the $95.40 I am still owed I was lied to and told that it was only a hold and it was up to my bank. Now I am so sick and tired of these companies saying "it's just a hold. We didn't take any money out". Becauae the fact remains, if it's a hold or whatever you want to call it, that money is no longer able to be spent in my account. Therefore it is not available to me. So I told her fine. We would just call it unavailable money. Because I am tired of hearing it's just a hold. So I asked to be sent an email with the correct amount then as Yitty has already had a track record of dishonesty. The messaging was ended. So I called in. Once again the female rep told me they were unable to send out another email because the email I was sent was automated. So I asked why was the company able to send out an automated email with an incorrect refund amount then? I saw I wasn't getting anywhere with her so I asked to speak to a manager. The manger agreed and then put me on hold. Only to hang up on me. That was just a few seconds ago. I have contacted the BBB and the CEO of fabletics associated with Yitty. You guys save yourself some trouble and do no business with fabletics OR yitty. You know I used to like Lizzo's music as it represented the beauty of the woman's body whether it be big or small. But now she's gotten to a point where she is extremely nasty, dishonest, and has the worse attitude and her company Yitty is starting to show those same disgusting traits. It has infiltrated into Fabletics as well. Don't buy from these 2 companies. They are nothing but scammers now.

May 22, 2025
Unprompted review
Yitty logo

Reply from Yitty

Hello Erika,

We’re truly sorry to hear about your recent experience, and we deeply appreciate you taking the time to share it. We understand how upsetting this situation has been, especially after being a long-time supporter of Yitty and trusting us with your business. What you’ve described regarding the unclear refund, the canceled order, the miscommunication about membership status, and the breakdowns in service are unacceptable and do not reflect the standard we hold ourselves to. You deserved transparency, respect, and timely support, and we sincerely apologize that we fell short at every step. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best regards,
Chad

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look