I ordered their product from Zalando and got something completely different from what they had shown on the pictures. Instead of a thong it was regular underwear but even more so it was too big, unple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The mobile SMS and email discount codes that are valid for clearance items allow me to afford Yitty. This is the only business that has made receiving SMS updates worth my attention! I am disabled... See more
Navigation of the website is super easy! Even if your preferred color/size is sold out, you can find something similar that you'll love just as much! Size chart is very accurate. Today I used the Wome... See more
I been looking for this under garment for such a long time and finally found it! I came across it in a retail store that gets from several different stores aftermarket. I bought this garment after gai... See more
Company details
About Yitty
Written by the company
Our Story
Meet Yitty, the revolutionary shapewear brand co-created by award-winning artist turned fashion entrepreneur, Lizzo. Named after her childhood moniker, Yitty is Lizzo’s lifelong dream come true. For nearly 3 years, she’s put her heart and soul into building this game-changing, size-inclusive brand from the ground up — all based on the principles of self-love, radical inner confidence, and effortless, everyday wear.
Shapewear, Reinvented
It’s an industry first: no-shame, smile-inducing shapewear designed for all body types from size 6X to XS, centered around self-love. Innovative fabrics, bold colors, and stylish silhouettes have been fit on every single body type — not merely scaled up (or down) for convenience. Every Body Gonna Shine Every single piece is designed to celebrate, hug, and love every single body. It blurs the lines of inner and outerwear with intentional-meets-functional designs, sexy silhouettes, and bold colors and prints you’ll want to show off. So, whether you thought you’d never consider shapewear, or swore you’d never wear it again, YITTY brings an entirely new perspective that gives you the option to tell your story with your body.
Meet Yitty, the revolutionary shapewear brand co-created by award-winning artist turned fashion entrepreneur, Lizzo. Named after her childhood moniker, Yitty is Lizzo’s lifelong dream come true. For nearly 3 years, she’s put her heart and soul into building this game-changing, size-inclusive brand from the ground up — all based on the principles of self-love, radical inner confidence, and effortless, everyday wear.
Shapewear, Reinvented
It’s an industry first: no-shame, smile-inducing shapewear designed for all body types from size 6X to XS, centered around self-love. Innovative fabrics, bold colors, and stylish silhouettes have been fit on every single body type — not merely scaled up (or down) for convenience. Every Body Gonna Shine Every single piece is designed to celebrate, hug, and love every single body. It blurs the lines of inner and outerwear with intentional-meets-functional designs, sexy silhouettes, and bold colors and prints you’ll want to show off. So, whether you thought you’d never consider shapewear, or swore you’d never wear it again, YITTY brings an entirely new perspective that gives you the option to tell your story with your body.
Contact info
United States
- yitty.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything was fairly straightforward…
Everything was fairly straightforward and my order went through without a hitch. My only problem is that one item's size was out of stock.
April 22, 2025
Reply from Yitty
Hello Sunny,
Thank you for writing us a review. We totally understand how disappointing it can be when an item you were excited about is sold out, and we’re really sorry about that. Please know that we're working hard to restock our items regularly, and we appreciate your patience. Rest assured that we are actively working to enhance your shopping experience. Our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
Order delayed and Yitty lied about it
I received an email saying my order had shipped, but when I tried to click the link for the tracking number no information would come up. After four days with no updates and a tracking number that still wouldn't work I contacted customer service and was told that they were just having issues with tracking info updating and that orders were still arriving on time. The person I spoke with said if I hadn't received my order by the next day to contact them. Just to make sure I contacted customer service at Ontrac, who Yitty uses for their shipping. They told me that they still hadn't received my order. So then I contacted Yitty's customer service again and told them that I had spoken with Ontrac and confirmed that my order hadn't actually been sent out. This time I was given a completely different story, being told this time that they were facing shipping delays and that my order may be late because of it. I asked them to cancel my order and they told me they couldn't because it had already shipped, even though I was contacting them because I had just confirmed that it hadn't shipped yet. So now I have no idea when my order will actually go out but I have to wait two business weeks to see if it does and then try to contact them and hope that I'm not blatantly lied to again. I like their clothing, but it's not worth dealing with their shady customer service.
April 21, 2025
Unprompted review
Reply from Yitty
Hello Emily,
Thank you for writing us a review. We’re truly sorry for what you’ve experienced — this is not the level of service we strive to provide, and we completely understand your frustration. From the confusing tracking updates to the conflicting responses you received, it’s clear that we didn’t handle this the way you deserved. You should never have to chase down accurate information about your own order, and we sincerely apologize for the stress and inconvenience this has caused. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
The site was easy
The site was easy. But, I didn't understand why when I changed the color of an item, it was full price or 1 VIP credit.
April 21, 2025
Very helpful and great deals!
April 19, 2025
This is my first order and I typically…
This is my first order and I typically hate subscription services but I'm looking forward to giving it a shot as I love their scrubs and all the things they offer.
April 17, 2025
Ok for now awaiting my first order
April 17, 2025
Reply from Yitty
Hello Ashley,
Thank you for writing us a review. We totally understand how annoying it can be to have to sign in every time. We’re always looking for ways to improve your shopping experience, and we’re sorry for any inconvenience this may have caused. Our Member Services Team will reach out to you right away to offer further assistance because we are dedicated to providing you with the best service possible.
Best,
Chad
Strongly dislike this company i like…
Strongly dislike this company i like the confidence the clothes give me but having to get a membership be over charged then they give the new drops to the new customers at ridiculously low prices but it's so expensive for the member we can't even buy them and by the time they do run a sale everything 9s sold out hate the gimmicks set reasonable pricing for everyone
April 13, 2025
Reply from Yitty
Hello Audrey,
We're sorry that your experience has left you feeling so frustrated and undervalued. It’s upsetting to love how the clothes make you feel, only to be discouraged by the way the pricing and access work. We understand how discouraging it is to wait for a sale, only to find everything sold out, and we know how that can feel like a gimmick instead of a reward. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
This is the worst business
This is the worst business. The clothing is WAY over priced to pay full price. The quality is not that amazing. So you have to join their club. They charge you $60 monthly. You get these credits to spend. Then they are out of stock of what you want. For months, it seems. Then the credits start to expire. So I spend my credits on ($60 for a bralette?!) and they charge tax. Either that, or my three credits expire. (3 X $60) I am so glad I am done with the company. The worst experience.
April 15, 2025
Reply from Yitty
Hello Kris,
We're sorry for the disappointment you've felt with the membership experience—from paying full price for items that didn’t meet your expectations in quality, to not being able to use your VIP credits on what you actually wanted due to items being out of stock for months. It’s incredibly frustrating to feel pressured to spend credits before they expire, especially when the only available options don’t feel worth the cost. We also understand how upsetting it is to see additional charges like tax on top of that. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The new Tariff charge is ridiculous
The new Tariff charge is ridiculous. If you're going to take my money in a membership each month, lower the clothing prices to accommodate this fee.
April 15, 2025
Reply from Yitty
Hello Janai,
We're truly sorry for your frustration regarding the tariff charge. We understand why it would feel unfair to pay a membership fee each month, only to have additional costs like this added to your order. It’s important for us to provide value with the membership, and we regret that we fell short in this regard. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
I love my first experience..It was easy. Also helpful tips to shopping. y…
I love my first experience..It was easy sa
April 14, 2025
Easy to use website
Website is easy to use. Pictures are clear, show lots of details.
April 14, 2025
WTF is the idea behind a tarrif…
WTF is the idea behind a tarrif surcharge on what is supposed to be a free order using a prepaid VIP credit? There is no reason to charge that on free orders to your VIP's and it is a reminder of what the priorities of this company are.
April 13, 2025
Reply from Yitty
Hello Kristen,
Thank you for writing us a review. We completely understand how frustrating it can feel to see an additional tax charge applied to an order, especially when using a prepaid VIP credit. We strive to provide value and transparency to all our members, and I understand how frustrating it can be. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
They are excallant
April 12, 2025
You added a Tariff charge when they…
You added a Tariff charge when they haven't even gone into effect yet. All the reason to be reminded to cancel my VIP.
April 8, 2025
Reply from Yitty
Hello Jerlyn,
Thank you for bringing this to our attention, and we're truly sorry for any confusion caused by the tariff charge. We want to assure you that we are committed to transparency and fairness in all of our pricing, and we sincerely apologize for any inconvenience this may have caused. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.