Yodel.io Reviews 56

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, frequently reporting parcels being left in unsuitable locations, or issues with parcels not being received despite tracking updates. Customers also encountered significant issues with the overall service, often describing it as unsatisfactory and inconsistent. Reviewers consistently expressed negative opinions about the staff, citing instances of drivers not attempting delivery or providing inaccurate information regarding delivery attempts, and being unhelpful. Furthermore, many found it extremely difficult to contact customer service, often being unable to speak to a real person or receiving unhelpful responses.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report issues such as... See more

Service

Reviewers highlight negative aspects of service. Many customers describe the service as "shocking" and... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching a... See more

Staff

Clients share negative opinions on staff, citing issues with competence and professionalism. Many reviewers... See more

Customer service

Customers consistently note negative experiences with customer service, citing difficulties in speaking to a... See more

Based on these reviews

Rated 1 out of 5 stars

Parcel containing 160 rolls, was thrown over gate, main road location in full view, how many times do you have to let this company know YOU CAN'T LEAVE PARCELS & PACKAGES LEFT ON MAIN ROAD LOCATIO... See more

Rated 1 out of 5 stars

This got to be the worst delivery company out there, yet another parcel dumped outside by lazy yodel driver without Knocking or ringing the door bell, just dumped behind car in view of the passers-b... See more

Rated 1 out of 5 stars

Couldnt give it 0 stars. Has anyone ever had anything delivered properly by these jokers? There absolutely useless. Yet another parcel delivery f##£'d up. God knows where it is so it'll take weeks t... See more


Company details

Information provided by various external sources

Yodel is a voice assistant that lives in Slack and takes on your phone calls. The fully cloud-based telephony software is integrated where you spend most of your time during the workday: your team communication tool Slack.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

56 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If I could give zero i would

Took a month to deliver a parcel then code wouldnt work so couldnt collect it
Useless yodel and useless vinted customer services mean ive lost money as vinted updated as recieved when I didnt . Ill never ever use yodel again stupid codes are a nightmare

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use this courier service

Very bad service just leave any parcel outside front door. Not the correct name or address on parcel. Don’t bother knocking the door then when you try contacting customer service you can’t even speak to anyone to sort out

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Couldnt give it 0 stars

Couldnt give it 0 stars. Has anyone ever had anything delivered properly by these jokers? There absolutely useless.
Yet another parcel delivery f##£'d up. God knows where it is so it'll take weeks to work its way back to very and then I can get another deliverd.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Parcel containing 160 rolls

Parcel containing 160 rolls, was thrown over gate, main road location in full view, how many times do you have to let this company know YOU CAN'T LEAVE PARCELS & PACKAGES LEFT ON MAIN ROAD LOCATION THEY GET STOLEN.....no knock on door, no
ring of doorbell, I wouldn't have known if I hadn't checked via tracking that the parcel was there,
It's getting worse, you have one good delivery then get umpteen that aren't...

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Happy crack heads

Package was left in a unsafe place in full view of the public . Needless to say I did not receive my parcel . And my empty packaging with address was strewn across the neibouring park . P1Ssed off is an understatement.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid! Scammers

I bought a life-time subscription to this company and they stopped my access yesterday - no warning.

They're not responding to emails - taken money and ran.

Do not use this company is you're a business needing any continuity of service.

One day randomly, they told me it was cancelled, and that was final. All because I hadn't made an outbound call on it in 6 months. Kind of terrible that they just up and cancel a life time subscription without warning.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Even though my account was active and I was using it, they closed my account and are not replying to support emails.

They claim my account was inactive for 6 months. I have proof that I was using my number!

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

They Deleted My Account - No Warning

I bought a life-time subscription to this company. One day randomly, they told me it was cancelled, and that was final. All because I hadn't made an outbound call on it in 6 months. Kind of terrible that they just up and cancel a life time subscription without warning.

Hey there,

We hope this finds you well!

We’re reaching out to inform you that your account has been canceled due to inactivity.

As outlined in the Appsumo deal description, at least one outbound call activity every 6 months is required to keep your number active.

Our records indicate that no outbound call activity was made within this period, and as a result, we have canceled your account.

Please note that this action is final, and there is no further support or contact available regarding this cancellation.

Thank you for your understanding,

Have a great day!

Best,

The Yodel.io Team

November 13, 2024
Unprompted review
Rated 3 out of 5 stars

I paid for express delivery was 2 day's…

While I did pay for express delivery, and it was yodel,,it seems typo error on my part,I do sincerely apologise

January 12, 2024
Unprompted review
Yodel.io logo

Reply from Yodel.io

Hi Melanie! You have submitted your review for Yodel.io - we are a cloud phone solution for businesses and do not offer any sort of delivery service. We would ask you to please review your submission.

Rated 1 out of 5 stars

This company is a SCAM…

This company comes to take money without giving you a return for it, their website is very outdated and does not work well. They charge $30 every month, after I asked to disconnect they continue to take money, now that they finally closed my account they don't want to give me back the money on the grounds that my stay costs them every month, even though I didn't use it at all. Tell me, is this not a scam!?!

June 20, 2023
Unprompted review

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