Just dealt with Brad through the Chatbox &... what a star !!! He totally understood my concerns & queries & was sooo efficient & concise with his answers & advice. If only all Chatbox agents could be... See more
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Excellent service.
Jack was incredibly helpful. He updated my name, my policy details, my email address, and also sorted out my registration problem. Really could not have asked for more!
i am unable to login to my account as i…
i am unable to login to my account as i have used my email for 2 vehicle
Bradley P was helpful and informative
Brad sorted my issue out instantly
Brad sorted my issue out instantly. Thanks
just acrap servicebout impossible to contact live…
just about impossible to contact live chat dose not work, stay well clear, total junk
Ami was so helpful and got me sorted…
Ami was so helpful and got me sorted with my change of vehicle in a matter of minutes. Thank you
Charlie was very helpful
Charlie was very helpful. But chat times between 9-12 was very limiting when you have an issue in the afternoon
AI seems only means of communication.
When trying to get an answer to a simple question, like, is there an excess to pay if I choose an additional product such as Ultimate Home Emergency, and need to call for a heating engineer, lets say, the AI is so hopeless and frustrating that it has put me off going with them. Looks like AI is the only means of communication with Yoga. Time to move on to a different insurer that has humans to chat to!
So easy to renew my policy today good…
So easy to renew my policy today good price of Dennis very helpful 19 stars for him and the team well done to yous
Wayne
Ami at Yoga Chat was ever so helpful…
Ami at Yoga Chat was ever so helpful and dealt with my query straight away in a professional manner. Thank you again Ami!
jack quickly resolved my issue was very…
jack quickly resolved my issue was very pleased with the service i recieved
Brad made the online experience a joy
Brad made the online experience a joy! Wish we could speak though. 1h30 later.... sure it would of been quicker by phone.
Spoke to Dennis on the live chat after…
Spoke to Dennis on the live chat after changing the vehicle on my policy.
Answered all my questions.
Very helpful Thanks
Brad is the Man
Brad is the Man! he offered me a quote yesterday which i couldn't get to go through properly. Brad had a look and said it had timed out!! Once Brad had loaded it again I was able to pay for my policy and Brad stayed available until it was completed. Then he sorted out my old policy and cancelled it. Brilliant customer service , Thanks
I used the live chat on the app today &…
I used the live chat on the app today & Jack was really helpful giving me information on my policy & what the breakdown cover included.
Very knowledgeable & a pleasant tone
CAR INSURANCE POLICY ENQUIRY
Excellent clear helpful advice from Dennis today
I started a chat with Charlie after a…
I started a chat with Charlie after a mix up with my insurance, he was very efficient and resolved the issue quickly
Fine unless you want to cancel at renewal
Took out contents insurance for my Mum in Laws items when she passed away whilst we sold the property. When it came to renewal time I didn’t want the insurance now as property was sold but unknown to me it was on an automatic renewal my policy renewed at 2.20am I cancelled at 6,20am same day and Yoga want to charge £8 for 4 hours cover and £30 for administration charge to cancel 😡 I have had a letter threatening debt collectors when the annual premium was only £43 😡 absolute rip of insurance company I would never ever insure with them again 😡
Jack has just sorted my renewal hasle…
Jack has just sorted my renewal hasle free, thanks Jack keep up the great service
Jack helped me through the process of…
Jack helped me through the process of adding business use really easily whilst giving me the correct breakdown cover.
Again it was JACK that helped me.
5****
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