Yokoy Reviews 

First time coming here to put a review for a business app. It's that bad. Why?

Broken Login: The app constantly logs you out. You need a laptop for 2FA to get back in. There is no Face ID or Google login. This makes on-the-go uploads impossible.

Bad Workflow: You cannot attach receipts right when you pay. You must wait for the charge to clear. This causes huge admin backlogs at month-end.

Missing Features: There is no quick photo capture from purchase notifications.

Buggy App: Manual uploads are clunky. The platform frequently has errors.

Bottom Line: A massive downgrade compared to modern competitors. It is not user-friendly at all.

I have used many different ways of reporting trip expenses over the years, and this one hits the bottom.
From poor user interface to inability to change what has actually been spent, to horribly AI "help".
Would not recommend anyone to use this.

The absolute worst, I hate this software with the passion of a 1000 burning suns. I actively avoid traveling at work, which I used to love, just so that I don't have to submit anything in this godawful stupid tool.

Filled with constant bugs, the system pushes out nonsensical errors that will either have zero impact on processes, or will bring everything to a grinding halt. Recently, key functions of the invoicing module have fallen apart leading to a freeze in our invoicing process in the middle of our month end close preventing export of invoices.

Like many start-ups, they refer you to a frustrating "AI" chat bot that doesn't understand its own system giving outdated or false answers when facing real issues.

Communication with customers regarding potentially massive issues is non-existent leading to complete freezes in processes. Avoid at all costs unless you are willing to pay for the therapy of the unfortunate employee who will have to handle administration of Yokoy in your company.

Yeah, great. Now, my Yokoy password won't work any longer. I'll contact one of the last of our backoffice-members; several have chosen to leave because they were basically being made redundant by Yokoy. And when asked for help, they will tell me (they actually did) that they have been instructed NOT to help me unless I REALLY don't make it on my own to do my abroad-travel digital paperwork. I told one of these guys - "I'll keep crashing into your office every 5 minutes if I can't work it out by myself". He gave in within 10 minutes, helped me, and found out I couldn't have done it myself in the first place - because of certain "rights" that weren't assigned to me yet. AI is an absolute pest; but I guess we'll need to somehow deal with it. Thank goodness I do specialized physical metal-work on a microscopic scale. AI can't replace that.

The entire process from onboarding to service was dismal. The team prolonged technical integrations for 11 months, and once the platform was live would take weeks to find a resolution. As we were with a three year contract, there was no room to cancel.
Most recently with the acquisition by TravelPerk the service has degraded further. We were not assigned or communicated a customer success manager and therefore, the emails to discuss renewal terms were ignored until 7 days after the auto renewal date. The customer service representative sent a patronizing email stating we were too late and it was just too bad. The service of both TravelPerk and Yokoy should be avoided at all costs, neither care about the clients or businesses they represent.

Yokoy is very Simple to handle and its self explaining.

The installation work on mobile too and your employees are happy with it.

I find it very unfortunate that there is no helpline. When addressing problems it takes up to more than a day and even though sending screenshot s a solution could not be found. Matched receipts were unmatched by the system a day later without any reason and when doing a lot of matches the system after a while blocks and is unable to upload data. Also same invoice type gets matched 8 times in a row but then for the 9th and the 10th invoice it says amount not matching - although it matches perfectly.

Not ideal for iPhones, not very user-friendly, and customisation options are limited.

Very user friendly. Easy to use for both expense submitters, reviewers, and Finance. App works very well.

I wanted to express my appreciation for the travel expenses management tool we are currently using. I have found it to be highly advanced and user-friendly, which has greatly improved our ability to manage our travel expenses efficiently.

In addition, I have also been impressed with the fast and responsive service and support provided by the tool's vendors. Their attention to our needs has been greatly appreciated.

I also think that the ability to merge with other providers is a significant advantage, as it has streamlined our overall process.

Thank you for your continued efforts in maintaining and utilizing this tool.

The system itself is great for expenses (incl. Travel expenses) and credit card reconciliation.
The invoice module is unfortunately no help in the daily business and the solutions in the market through the given ERP systems are way more streamlined and "accounting" friendly. It's just for convenience of approval flows, because you can use the same approval structure in expenses and in invoicing. However therefore it's very limited and can lead to blockers, as invoices and expenses might not have the same approval logic behind.
Support was unfortunately very slow in answering my tickets and couldn't come up with a solution.
(I still get please be patient mails for a ticket I wrote in Feb, it's May now).

All in all ok tool for expenses and travel expenses.

Good Solution for Invoices, Expenses and virtual credit Cards. Easy to use, directly connected via API to Datev. As far as I can compare it, YOKOY is the best solution in the market.

implementing Yokoy was very simple and we were able to automate all exchanges between our ERP and Yokoy, transforming the tasks carried out by the accounting team from data entry operator to analyst. The user-friendly aspect was important for change management and acceptance of the tool within the company. I recommend the tool, it makes everyone's life easier.

We implemented Yokoy at our company and we couldn't be happier.

The implementation process was very smooth, and they helped us set up all the categories and create custom approval workflows as needed.

The app is super easy to use, and the web version for admins is very intuitive. Managing things like user permissions and expense exports is quick and easy.

It's been a huge improvement to our expense processing and has made things easier for HR, Finance and employees alike.

Probably the worst app Iv ever used for recording my mileage. Multi trips a joke having to put in Day and time on each leg of the journey to then find it won’t accept your time and date even though it’s all correct. Other apps so far ahead I wish my company hadn’t used Yokoy for this it may be good for other things but definitely not mileage expenses

Yokoy is a dynamic company with a great team of people who proficiently handle our expenses and company transactions. They are motivated and a pleasure to work with. Highly recommended.

The tool is working quite well. There are some doubts regarding the functioning, but it is being perfectly solved by Yokoy's IT team. Some things could be improved, for example a person could have more than one superior (person who approves the expenses) at the same time, because sometimes we encounter some role conflicts. Regarding credit/debit cards, we are having some problems with the payment in the USA (although it usually works fine). I have noticed that in credit card transactions, the system allows to match a partial payment with the total of the invoice and then it is not possible to match the rest of the partial payments with the same invoice, (this can be solved by matching the partial payment with an expense without a receipt and then attach the receipt to it).

Overall, we are quite happy with the tool, and the staff at Yokoy have been very good to deal with.

Direct, simple and very efficient to expense.

Yokoy has truly been a game-changer for us! Over the last 6 months, it's become an indispensable tool in our workflow, simplifying how we manage invoices and expenses. The way it seamlessly integrates into Hana is super good. Plus its freeing up valuable time for other tasks. Recommend!