Yooje Reviews 

219
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the prompt customer support and quick response times when staff resolve accidental duplicate orders or exchange sizing questions. Many people also appreciate the fast shipping and find specific items like oral hygiene tools and kitchen chopping boards to be very well crafted. Some reviewers were not happy with the quality of certain purchased items, describing them as poorly manufactured or entirely different from the online promotions. Several buyers additionally mentioned significant difficulties with product returns, stating that securing refunds or return shipping labels involved unexpected costs and complications.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about quality and value. While... See more

Quality

Clients share ambiguous opinions on quality, reflecting a high level of disagreement. While some reviewers... See more

Order

Consumers find order experiences to be very mixed, with strong disagreement among reviewers. While many... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as polite, helpful, and... See more

Refund

Customers had ambiguous experiences with refund processes, reflecting significant division in their feedback.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They answered all my emails quickly and sent tracking information of my order of a brown puppy. It arrived on Christmas Eve and doesn’t behave like the one in the advertisement video. It’s absolute... See more

Rated 4 out of 5 stars

I asked the customer service group to cancel the order before it was even processed. I received emails requesting me to submit a positive review. Then they will refund the amount they charged. I am... See more

Rated 4 out of 5 stars

Very good customer service. When a duplicate payment went through on my order, the staff responded immediately to check this was right and then refunded me promptly. Thank you Zanory! Lisella Wilkinso... See more

Rated 3 out of 5 stars

My order arrived within the described delivery time however I find that the sizing guide is misleading. I am now working with them to have my item exchanged.


3.5

Average

TrustScore 3.5 out of 5

219 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(219)

211 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY THIS IS A SCAM

The Robotic dog is not robotic, it is nothing like the adverts it is NOT interactive. It is cheap and nasty, when I complained and wanted to return it for a refund they offered me £8 as the postage and packing would be payable by me and would cost just £8 less than the price of the dog.

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought the “life like puppy”

Bought the “life like puppy” nothing like the advert. Very cheap old fashioned Toy really feels like a scam. It’s all over the internet and catching lots of people I should imagine at this time of year

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY - ULTRASONIC MOUTHGARD TOOTHBRUSH - DO NOT BUY

I purchased an ultrasonic mouthguard toothbrush on 24 Nov and it arrived 4 December, so very long time to arrive. It is faulty and does NOT Work - doesnt turn on despite trying to fully charge it. I have had several email exchanges where they are willing to replace but not refund on agreement i give them a 5 star review !!! This is appalling and shocking - bribing me to give 5 star review in return for a replacement. Under UK law, if goods are faulty - you have the right to demand a full refund on the Consumers Act 2015. I am still trying to resolve - but DO NOT USE THIS COMPANY - very bad experience and have had to use a chargeback through my bank as getting nowhere with them.

December 4, 2025
Unprompted review
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Rated 1 out of 5 stars

RIP off

Hello update on the YooJe robotic dog puppy I have received the item and I wouldn't have payed £4 of a cheap stall it does not look like what I had ordered from this company all it does is bark and goes round in circles stay well clear of this company lost £39 to them and it's supposed to made at a German company but no it came from guess china.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with my payment which…

I had a problem with my payment which the customer service people identified before I did. They have been proactive in resolving this for me and I recommend this online company - not something you can say often these days

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Intriguing new sonic tooth brush

Sonic Toothbrush. I was intrigued by this new way of cleaning my teeth. After only a couple of uses my mouth and tooth surfaces feel different and I am confident on continued use my teeth will be cleaner than ever.
It feels like the way to go in oral hygiene.
I received the unit very quickly after ordering and it feels solid and well made.
I had a slight issue with the charger and after contacting the supplier they got back to me very quickly with an offer of a replacement. Hope it arrives soon.
Excellent service!!!

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy anything from these people…

Don't buy anything from these people they are con artists. They promise to refund you if you dont like the pillows and its all rubbish. Been trying to get my money back for ages and all they will offer is a voucher for 1/10 of the value. Plus although its a uk url there is no return UK address.

November 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Dog doo doo

I bought the realistic dog that was supposed to be interactive,what a toral waste of money dont be taken in like me

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Ultrasonic toothbrush

Ultrasonic toothbrush. Bought two, one was faulty. Charger didnt work and the battery would not retain a charge. I have been exchanging emails and photos for 10 days and no replacement has been offered

November 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible - never received antichoking devices. Very very poor service and delivery company

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish! Anti snoring pillows were just toy filler in a pillowcase. Promised free returns if they don’t work but will not reply to emails to request returns label. No shipping details in the bag. Paid £76 for two pillows which are worth £5 each at best.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

They cant improve they are a scam…

They cant improve they are a scam companay
I bought two so called life vac face masks that do more harm than good. I believed they were a uk company but in Fact are chinese Scammers. Time and time again ask for full refund but nothing. Do not use Yooje.uk you might just kill someone if you use their product.

November 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam website!

Ordered 2 items from Yooje. They haven’t been delivered due to a mess-up on the delivery company and I’m being told I can only get a 50% refund, but I don’t have the products! Please do not order from this website. It is a scam!

November 12, 2025
Unprompted review

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