I love Yoojo! Rather than hunting down a painter or electrician - which can be quite hard for a small job - this app helps me find someone nearby with the skills and tools needed to do it quickly, pro... See more
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Experience was good, the person who came did a good job. But in this application there is no other language like English or Dutch or Chinese or any! I’m sure they will get more & more customers if the... See more
Company replied
They were excellent. They connected me with someone very reliable. I have used yoojo twice and the did not disappoint. The steps were easy and they checked along the way to make sure that all w was we... See more
Company replied
Application user friendly. Simple, pratique et rapide à utiliser. Je l’utilise depuis 1an et je la recommande vivement
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Company details
- House Cleaning Service
- Babysitter
- Family Day Care Service
- Home Help Service
- Moving and Storage Service
- Pet Sitter
About Yoojo
Written by the company
Des services à domicile fiables, efficaces et à prix juste
Avec Yoojo, vous n’êtes plus seul pour gérer votre quotidien.
Trouvez rapidement des prestataires de confiance pour vous aider, sans vous ruiner. Yoojo est une solution simple, ultra efficace et encadrée pour tous vos besoins à la maison.
Des prestataires vérifiés et évalués en toute transparence
- Vérification d’identité, d’adresse et de compte bancaire.
- Évaluations certifiées uniquement après prestation réalisée et payée.Un service clair et au juste prix
- Formulaires intelligents pour estimer les heures et la rémunération.
- Vous maîtrisez le coût : tarif horaire et durée fixés dès la réservation.
Gagnez en confort avec le Pass Sérénité:
Avec le Pass Sérénité, tout devient plus simple : vos paiements sont automatisés, vos prestations peuvent être planifiées à l’avance, et vous ne payez aucun frais supplémentaire sur vos services à domicile.
Une solution pensée pour ceux qui veulent gagner du temps… et de la tranquillité.
9 catégories de services pour simplifier votre vie
- Ménage, bricolage, déménagement, jardinage
- Garde d’enfants, cours particuliers
- Aide à la personne, garde d’animaux, informatique
Téléchargez Yoojo et retrouvez du temps libre et de la sérénité.
Des milliers de particuliers nous font déjà confiance !
Reliable, efficient and fairly priced home services
With Yoojo, you’re never alone when managing your daily tasks.
Quickly find trusted service providers to help you out — without breaking the bank. Yoojo is a simple, highly efficient and well-organised solution for all your household needs.
Verified and transparently rated service providers
- Identity, address and bank account verification.
- Certified ratings available only after each completed and paid service.
- Smart booking forms to estimate time and payment easily.
- You stay in control: hourly rate and duration are confirmed before booking.
Enjoy peace of mind with the Serenity Pass:
With the Serenity Pass, everything becomes easier: payments are automated, your services can be scheduled in advance, and you pay no extra fees on your home services.
A solution designed for those who want to save time… and enjoy real peace of mind.
9 service categories to simplify your life
- Cleaning, DIY, moving, gardening
- Childcare, private tutoring
- Personal assistance, pet sitting, IT help
Download Yoojo and reclaim your free time and peace of mind.
Thousands of people already trust us!
Service client du Lundi au Samedi de 9 h à 18 h / Customer service from Monday to Saturday, 9 a.m. to 6 p.m.
Written by the company
- Disponible par e-mail, chat et téléphone / Available by email, chat and phone
- Chez Yoojo, nous savons qu’un bon service ne s’arrête pas à la mise en relation : il se construit aussi grâce à un accompagnement humain et réactif. Notre service client est disponible à chaque étape, pour répondre rapidement aux questions, résoudre les imprévus et assurer une expérience fluide aussi bien pour les clients que pour les prestataires. ✅ Réactivité : nous traitons chaque demande avec sérieux et rapidité. ✅ Proximité : un accompagnement personnalisé, adapté à chaque situation. ✅ Fiabilité : une équipe dédiée à la satisfaction et à la confiance de notre communauté. Notre priorité : garantir à chacun une expérience simple, rassurante et de qualité sur Yoojo./ At Yoojo, we know that great service doesn’t stop at connecting people — it’s built through genuine, responsive human support. Our customer service team is available at every stage to answer questions quickly, handle unexpected issues, and ensure a smooth experience for both clients and providers. ✅ Responsiveness: we handle every request with care and speed. ✅ Proximity: personalised support tailored to each situation. ✅ Reliability: a dedicated team committed to the satisfaction and trust of our community. Our priority: to guarantee everyone a simple, reassuring and high-quality experience on Yoojo.
Yoojo Cover
Des services encadrés et suivis / Supervised and monitored services
Sécurité & sérénité avec Yoojo
Vérification des prestataires
Chez Yoojo, nous vérifions l'identité de chaque prestataire via des informations clés comme le nom, l'adresse et une pièce d'identité, pour vous garantir des services en toute sérénité.
Suivi des prestations
Notre technologie vous aide à identifier le bon prestataire, à encadrer facilement la relation, et à gérer les imprévus si nécessaire.
Accident
En cas de casse ou de dégâts survenant lors d'une prestation, notre couverture Yoojo Cover protège vos biens et vous dédommage.
Engagement de satisfaction
En cas de mission mal réalisée, Yoojo pourra demander au prestataire ou à un autre de refaire la mission, avec une contribution pour les éventuels dommages, si cela est réalisable.
Assistance annulation
En cas d'indisponibilité de votre prestataire, nous mettons tout en œuvre pour vous trouver une solution de remplacement sans frais additionnel.
Security & peace of mind with Yoojo
Provider verification
At Yoojo, we verify each provider’s identity using key information such as their name, address, and ID document, to guarantee safe and reliable services.
Service monitoring
Our technology helps you identify the right provider, easily manage the relationship, and handle any unexpected issues if they arise.
Accident
In the event of damage or breakage during a service, our Yoojo Cover protection safeguards your property and compensates you accordingly.
Satisfaction commitment
If a mission is not properly completed, Yoojo may ask the same or another provider to redo the mission, with a contribution for any possible damages, when feasible.
Cancellation assistance
If your provider becomes unavailable, we do everything possible to find a replacement solution at no additional cost.
Contact info
Switzerland
- contact@yoojo.com
- yoojo.fr
4.6
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
As Yoojo provider, i am not able to get paid
I am a provider and I do accept services from customers. My problem is that it is somehow hard for the providers to get in touch with Yoojo service because we are not customers but providers. It seems that Yoojo do not consider the providers as customers for them which i think is wrong.
I am on the platform since Sept 2025 and I accepted more than 50 missions. For all of them except one it went fine. I have a score of 4.96 (the mission that did not go very good cost me a 3 out of 5. The job was done tho.)
The real problem is that since the beginning, i am not able to get back the money I earned on a bank account. I opened several tickets to the Yoojo service asking question on what is required to get my money. First, the answer was an IBAN. I provided it then the transfer was not required. I then asked if I could get the money on my Revolut account. The answer was yes. I then provided the info of my revolut account but you have to specify an address in Switzerland and you cannot change the name of the account owner. It has to be your name on this website. Thus, I opened another ticket to try to once again clear this up.
I am not really sure that the support knows how Revolut accounts work and still I cannot get my money on a Swiss bank account with a Swiss IBAN. Here we speak about more than 3000 CHF which somehow can light up my day significantly.
It is more than 4 month now that I am trying to find a solution by opening tickets that gets answered but as soon as the answer is provided the ticket gets closed without waiting to see if the problem is solved. Moreover, as a provider you cannot do not have any phone number to call the Yoojo service which i find weird.
It is not that i do not like the application and the service that it provides to some people that are trying to find help without having to go through some professional because sometimes it does not require some. I always try my best for the customers and I think i am playing the game. I do believe that Yoojo service may help me to find a solution so that I can get my money for the job i did.
January 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Yoojo
Thanks for the great feedback! We're glad the service was easy and helpful for you.
Reply from Yoojo
Super, ravi que le démontage des guirlandes se soit bien passé ! Merci pour votre retour 👍
Reply from Yoojo
We kindly invite you to call us at 04 85 64 00 11 or to write to us to contact@yoojo.com
Réponse de avis
Thank you for your reply.
However, this response does not address the core issue. As a service provider, I traveled to the client’s location and fulfilled my commitment, yet received no compensation when the client canceled after my displacement.
You indicate that partial compensation is not possible and suggest contacting the client directly, while your own policy prohibits providers from requesting additional charges from clients. This places service providers in a contradictory and unfair situation.
Reaching out to support again does not change the structural problem: the lack of protection and compensation for providers in cases of last-minute client cancellations.
I hope Yoojo will revise this policy to better protect service providers who incur real costs and time losses.
January 3, 2026
Unprompted review
Reply from Yoojo
Merci énormément d'avoir pris le temps d'évaluer l'usage de l'application Yoojo. Votre avis est précieux et nous le prendrons en considérations pour nos prochaines améliorations. Notre application est mise à jour très régulièrement, nous espérons que votre prochaine expérience sera bien meilleure.
Reply from Yoojo
Merci pour votre retour rapide et fiable, c'est super de savoir que le service vous a plu !
Reply from Yoojo
Merci pour ce super retour, ravi que votre expérience de ménage à domicile ait été top !
Reply from Yoojo
Merci pour votre super retour, ravi que l'application vous plaise !
Reply from Yoojo
Merci pour votre super retour ! Ravi que la plateforme et les déménageurs vous aient plu.
Interface facile à utiliser
Interface facile à utiliser. Excellent service. Suivi fiable.
December 27, 2025
Reply from Yoojo
Merci pour votre retour positif ! Ravi que l'interface et le service vous plaisent.
Reply from Yoojo
Merci pour ces beaux emojis, ça fait plaisir à voir !
Reply from Yoojo
Thanks for sharing! It's great to hear he was prompt, hardworking, and friendly during your move.
Prestation menage
December 20, 2025
Reply from Yoojo
Merci pour votre retour positif sur la prestation de ménage à domicile !
Greatest experience
Highly reliable app with big number of service providers that covers your daily needs
December 18, 2025
Reply from Yoojo
Thanks for the great review! We're glad our app and jobbers meet your daily needs perfectly.
Reply from Yoojo
Thanks for your positive feedback! We're glad you found the service efficient and safe.
Reply from Yoojo
Thanks for your positive feedback! We're glad you found our service reliable and professional.
No service, no refund. Complaint n° 429501
UPDATE
I booked a handyman 4 days in advance. Just 1 hour before the appointment that person cancelled without an excuse. I immediately contacted Yoojo to get my money back (53 euros for 2 hour service) It has been 4 days and still they did not refund me. I received one message to go to my prfoil page and demand a refund but there was no amount available to refund. I wrote two more messages but no avail.
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Right after my evaluation on Trustpilot a customer rep.contacted me and said 44 euros was available to refund. Although I paid 53 euros. If I am not the one who cancelled the service why do I have to pay the system 8 euros? WHen I said that they said this time around they will exceptionally transfer me the amount I PAID of 53 euros. This was again 2 days ago. Although I provided my IBAN nothing has been paid.
November 28, 2025
Unprompted review
excellent app
what an excellent service connecting me to service providers! wish I would've found this earlier
December 1, 2025
Reply from Yoojo
Nous vous remercions d'avoir pris le temps de partager votre satisfaction et votre expérience avec Yoojo. Vos retours sont la vitrine de notre application et nous encouragent à continuer à vous offrir un service de qualité. Merci encore pour votre soutien !
Reply from Yoojo
Nous vous remercions d'avoir pris le temps de partager votre satisfaction et votre expérience avec Yoojo. Vos retours sont la vitrine de notre application et nous encouragent à continuer à vous offrir un service de qualité. Merci encore pour votre soutien !
Reply from Yoojo
Nous vous remercions pour votre commentaire, et sommes ravis de votre satisfaction. Vos retours sont importants pour nous afin de continuer à vous proposer les meilleurs prestataires sur Yoojo.
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