Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-l... See more
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Review summary
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We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... See more
Company replied
I have bought my first bonsai and am absolutely delighted with the service I have received. After making my choice and placing orders I was a little worried about it arriving after delivery but the... See more
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My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot str... See more
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Company details
Written by the company
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Contact info
Brookfield Court, LS25 1NB, Leeds, United Kingdom
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4.8
Excellent
716 reviews
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Replied to 100% of negative reviews
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Really happy with my first purchase…
Really happy with my first purchase from Yorkshire Bonsai.
Very good communication, they asked me whether I'd be willing to accept a substitute for the pot I ordered, I agreed and I'm delighted with the alternative. Better than the one I chose myself!
Good packaging, and prompt delivery.
March 10, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your wonderful feedback! We're thrilled to hear you’re happy with your purchase, and that the substitute pot turned out even better than expected!
We always aim to keep communication clear and ensure you’re satisfied. Looking forward to serving you again in the future—happy bonsai growing!
Kind regards
Paul
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Always great service every time I shop…
Always great service every time I shop first class
February 24, 2025
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us a review, greatly appreciated :) We're really pleased that you are happy with the service provided by us.
You're always welcome to pop us a line if you need any guidance etc.
Kind regards
Dan
Great service with order easily tracked…
Great service with order easily tracked through the App.
February 24, 2025
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us a review, greatly appreciated :) We're really pleased that you are happy with the service provided by us.
Regards
Dan
Little bit of shrinkage but otherwise excellent.
Bought a 37cm x 29 cm bowl from them. The bowl is fantastic, delivered on time but with one small problem.
It seems to have shrunk a bit in the post as it now measures 36cm x 28cm.
And, customer service. Didn't have any significant interaction with them but the website is really fit for purpose, and clear and easy to use but I didn't like being asked to leave a tip to show my appreciation. We're not American, well not yet until Trump decides to buy our small collection of islands, so no tip this time, otherwise well recommended.
February 26, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for the great review—and for giving us a chuckle! We’ll have a word with the postie about the mysterious bowl shrinkage 😄 Really pleased to hear you were happy with the bowl overall and found the website easy to use. And no worries at all about the tip (it is an automated option) your kind words are more than enough.
Thanks again for the support, and hope to see you back soon!
Regards
Paul
Recently purchased a large bonsai pot
Recently purchased a large bonsai pot, despatch time was very quick, pot was fragile but came very well packaged .
Would not hesitate to order from Yorkshire bonsai
February 25, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your wonderful feedback! I'm really glad to hear that your bonsai pot arrived safely and that you were happy with the quick dispatch.
We always take extra care with packaging to make sure everything reaches you in perfect condition. Looking forward to helping you again in the future—happy bonsai growing!
Regards
Paul
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5 Stars is Not Enough! 😁
5 Stars is not enough! Honestly the service I received was amazing! Nothing was too much trouble and they listened to me. Saved my beloved bonsai and took such good care of her. Cannot recommend Yorkshire Bonsai enough! Have just purchased another bonsai to add to my collection and I will definately be purchasing more for them!! 100 out of 10! 😁
February 23, 2025
Unprompted review
Reply from Yorkshire Bonsai
Wow, what an amazing review—thank you so much! We're so glad we could help save your beloved bonsai, and it’s fantastic to hear you’re adding to your collection. Your support and enthusiasm mean the world to us!
Looking forward to helping you with many more bonsai in the future. Happy growing! 😁🌿
Kind regards
Dan
Great business to deal with
Great business to deal with, always a pleasure...!
Couldn't really ask for more from Paul.. top-bloke!
Kind regards
A very happy customer..!
December 30, 2024
Reply from Yorkshire Bonsai
"Thank you so much for your kind words! It’s always a pleasure, and I truly appreciate your support. I'm really glad you’re happy with everything—it means a lot!
Looking forward to helping you again anytime. Happy bonsai growing!"
Kind regards
Paul
Very friendly service
Very friendly service
I'm very pleased with my Bonsai tree I purchased from Yorkshire Bonsai also my free gift of a book. Thanks again YB
((((((RECOMMENDED)))))
February 22, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your kind words! We're so happy to hear you're pleased with your bonsai and that you enjoyed the free book.
We truly appreciate your support and recommendation. Wishing you lots of joy on your bonsai journey!"
Regards
Dan
Flowers out Bonsai in!
Fed up with spending a fortune on fresh flowers for Valentine’s Day only to see them in the bin a week or so later, so thought I’d go Bonsai!
As a complete beginner I knew very little but was given excellent advice. My requirements and budget were listened to and an appropriate tree was selected.
Delivery and packaging was excellent and my wife’s beautiful tree arrived in excellent condition.
She’s happy - I’m happy, and I fully expect to be buying from Yorkshire Bonsai again soon!
February 6, 2025
Unprompted review
Reply from Yorkshire Bonsai
What a fantastic idea—Bonsai over bouquets! We're so glad you chose us for such a special gift and that you found the perfect tree with our help. It’s great to hear your wife loves it, and we hope it brings you both joy for years to come.
Looking forward to helping you grow your bonsai journey whenever you're ready for the next one. Thanks again for your kind words!
Regards
Paul
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Reply from Yorkshire Bonsai
Thanks for taking the time to leave us a review, greatly appreciated :) We're really pleased that you are happy with the service provided by us.
Regards
Paul
Beautiful plant!
The Chinese Elm I picked was to be selected by the nursery, so no control over the actual specimen, but the tree I received was absolutely beautiful and very close in shape to the one displayed online. Also beautifully potted up and packed professionally and securely. Delighted with my purchase!
January 27, 2025
Reply from Yorkshire Bonsai
Thank you so much for your kind words!
We're thrilled to hear that you love your Chinese Elm and that it met your expectations. Our team takes great care in selecting, potting, and packaging each tree, so it’s wonderful to know you’re delighted with your purchase. 😀
You're always welcome to pop us a line if you need any guidance whilst on your bonsai journey.
Kind regards
Paul
Easy Returns!
I had to return a damaged drip plate and it was so easy, quick and efficient, which I so appreciated. Thank you Yorkshire Bonsai for living your philosophy...
January 27, 2025
Reply from Yorkshire Bonsai
Massive thanks for taking the time to leave us a review :) we really appreciate your positive feedback:)
We do try!
Kindest regards
Paul
Great Company & Independent Advice
I initially read their online help pages and then contacted Yorkshire Bonsai directly as I was worried about a tree I had received as a present (purchased elsewhere). Paul was very quick to reply and his advice has been incredibly valuable. A lot of the generic online tips you read are not wholly correct, each tree is different, and I found this out with Paul's help. I now have the information I need to repair my tree's stress and hopefully it will go from strength to strength. Their trees look amazing and I would have no qualms purchasing one, knowing I would have excellent customer care if needed.
January 28, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us such a lovely review, we really appreciate your positive feedback:)
We are pleased you found our guidance helpful.
Hope you trees continue to thrive, and of course please drop us a line if you have any further queries.
Kindest regards
Paul
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Great service and great quality tree!
Really happy with the service provided by Paul and the quality of the bonsai trees at Yorkshire Bonsai!
I initially brought a Chinese elm from a different company, however I wasn’t too happy with the tree. So I contacted Paul at Yorkshire Bonsai, and he was really helpful and ensured I got a bonsai tree I was happy with. Now I have a beautiful tree which I cannot wait to gift! I wish I went with them to begin with! If you’re thinking of making a purchase, do it!
January 17, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us such a lovely review, we really appreciate your positive feedback. :)
Glad we could help. We hope you continue to enjoy your Chinese Elm.
You're always welcome to drop us a line if you need any guidance etc.
Kindest regards
Paul
I contacted them with a problem with my…
I contacted them with a problem with my bonsai tree and I found the service fantastic very helpful and knowledgeable and can’t thank them enough
January 21, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us a review, greatly appreciated :)
We're really pleased that you are happy with the service provided by us, and that we were able to help.
Please don't hesitate to get in touch anytime with any other queries you may have.
Kindest regards
Very happy with my first purchase from…
Very happy with my first purchase from Yorkshire bonsai. Delivered on my chosen day and in great condition.
January 18, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us a review, greatly appreciated :)
You're always welcome to drop us a line if you have any queries.
Kindest regards
Dan
Absolutely brilliant company to buy from …
Absolutely brilliant company to order my first bonsai from. Had to idea how it would be delivered and despite Royal Mail sending it to the wrong sorting office and delivering it two days late, the tree was in excellent condition. I might well be hooked on starting a collection!!
January 10, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thanks for your great review😀
We appreciate your understanding of the challenges we can sometimes face.
We are pleased you are happy with your tree and you are of course, always welcome to pop us a line if you need any guidance whilst on your bonsai journey.
We hope you will think of us when you want to increase your collection. :)
Kindest regards
Paul
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Always amazing service 🙂
December 30, 2024
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us a review, we really appreciate it.
It's our pleasure :)
Best wishes
Paul
This company are a delight to deal with.
I have been so pleased with Yorkshire Bonsai. I think they have been lovely to deal with as if you are speaking with a friend on their chat bot. Also the items came exactly as expected on the day with the most fantastically carefully packed box. I’m very pleased with my pots (one is to follow as it was out of stock).
I needed advice about buying some other items & I got it very quickly, so I could include them in my order.
The Photos of the pots are true to life and give a good indication of the size etc which is so important when buying on line.
I would totally recommend this company
January 6, 2025
Unprompted review
Reply from Yorkshire Bonsai
Massive thanks for taking the time to leave us a review :) we really appreciate your positive and kind words.
We are so pleased you were happy with our service, we do strive to offer a positive experience for our valued customers.
As always you're welcome to drop us a line if we can offer any guidance etc. whilst your on your Bonsai journey.
Kindest regards
Dan
I was given a Chinese elm for my…
I was given a Chinese elm for my birthday. I have a few trees but my first from Yorkshire bonsai and it's the cutest thing I have ever seen. Even came with a little red bow. The tree came in perfect condition. I will be buying again. Thank you. Xx
January 5, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thanks for taking the time to leave us such a lovely review, we really appreciate it.
Its great to hear that you are happy with your tree and you're always welcome to pop us a line if you need any guidance whilst on your bonsai journey.😊
Kindest regards
Dan
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