Yorkshireexotics Reviews 17

TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

17 reviews

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Rated 1 out of 5 stars

Zero stars

Read the one star reviews, they're telling the truth about Yorkshire exotics. Terrible customer service, ignore messages and won't refund. Act all nice on tiktok but if you have a problem they don't want to know. Take my advice don't purchase from here.

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect plants

The plants are amazing. They are packed and delivered with TLC. Exceptional plants and fantastic price. Fast delivery, what more could you want. Thank you everyone at Yorkshire Exotics… you are stars

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Yet again more beautiful plants

Yet again more beautiful plants & accessories. Hassle free ordering, being able to select my individual plants during a fun / engaging live pick on TT.
Quick, secure & well packaged. Ty YE.💚

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

watching the tiktok live they dont have…

watching the tiktok live they dont have any answers to the questions and plants shown are dusty or have fungus on them im really surprised people with zero clue how to answer basic questions on plant care and plant husbandry even run this kind of business

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

My 1st order with Yorkshire Exotics…over the moon!!

Placed my 1st order late on Thursday night & it was delivered ib Saturday. Lovely healthy plant which was packaged with care. Great price & Sam went to a lot of effort on the TikTok live to make sure I was happy with the plant he picked. Would highly recommend & have already ordered from them again. Thank you

July 31, 2025
Unprompted review
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Rated 5 out of 5 stars

An amazing shop!

What an amazing shop! If you like your plants, then definitely pay them a visit. I didn't know where to look first. The plants are brilliant and plants for all budgets.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

What a gem of a store

What a gem of a store with such a great range of plants and accessories. I’ve purchased rare and exciting plants as well as more common house plants. Sam and Josh are amazing and so is the rest of their team. I love watching them on tik tok and engaging with their chats. There website is fresh and easy to use. I get all my soil products and pots here too. Thank you for being great

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brought multiple orders from here now…

Brought multiple orders from here now found them on tik tok And was hooked by their infectious happy attitude loved see in the plants and having the option to pick many interactions and chances to win stuff always packaged impeccably always as shown and no surprises got given little freebies before as I mentioned I like crystals
Delivery is always on time
Over all one of my favourite plant shops and I will continue to order from these

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

It’s always a beautiful day to receive…

It’s always a beautiful day to receive my package from Yorkshire Exotics. My plants arrived very carefully packaged and healthy, despite being in their care for weeks as I was away. Thank you so much guys 💖💖💖💖🙏🏽

July 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Plants not as shown on website

I’m really surprised to be writing this review because I’ve watched these guys on TikTok for a while and honestly they seemed great. I’ve seen them swap out plants they didn’t think were good quality etc. I made my first order and what’s arrived today is just no where near the quality shown on the website photos or on the TikTok lives. They have refunded one of the plants but I’m still down the cost of the other (looks tiny compared to the established one in the photo on the website) and £6 delivery. I would never had purchased these plants if I’d seen them first and I would gladly return them for a full refund. Their responses to my messages have been a bit defensive and not particularly apologetic given what they’ve sent out to me. They also seem to have blocked me on TikTok now. I’m just quite confused because the people I see on the live aren’t matching the messages and response they’re sending me. Anyway in summary I sadly can’t recommend and won’t be supporting them again.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend visiting Yorkshire Exotics …

Highly recommend visiting Yorkshire Exotics,,plants are exceptional and great value for money. I order from the website which is easy to follow and each plant has a clear description of how to care for them. They are packaged extremely well and arrived damage free and extremely healthy. Cannot praise Sam and Josh enough . Well worth visiting they also go live on TikTok and offer loads of advice

June 15, 2025
Unprompted review
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Rated 5 out of 5 stars

What an amazing website and shop

What an amazing website. Full of such awesome plants. Sam and Josh are such a great team. Friendly happy and so knowledgeable. My plants arrived well packed and of such an amazing quality. You could tell they look after their product like they are their own

June 9, 2025
Unprompted review

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