Yorkshirehealthsolutions Reviews 

Absolutely lousy company waited longer than I should sonographer disinterested/disdainful took 2 minutes when for what I had should have taken longer she just kept putting cold probe one making me jump without saying anything my dress was soaked with gel when I left.The receptionist was lovely however

Had a scan booked, at Manor Park with Yorkshire health solutions, referred from my gp.

I was going to be 3 - 5 minutes late . I rang ahead to inform them. The receptionist was lovely and said don’t worry.

When I arrived I was called from waiting room by Sarah the sonograpgher, I apologised again for being a few minutes late, (under 5). I was lectured in how many people are late and that it isn’t acceptable.

I was challenged about ‘how long’ I was late so I asked her to view the cctv and that when I arrived I had gone to check in on the surgery sign in by mistake. I’m neurodivergent and didn’t do this intentionally.

I explained this and Sarah continued to be hostile and said well you weren’t here and people often lie about being here when they are not. I said to ask at reception.

Sarah continued being very hostile so I said “you’re not being very kind and this scan is already emotive and stressful, please can you just do the scan as this is already a stressful time with health concerns” a time you would think practitioners would show empathy and kindness.

Sarah then said - I refuse to do your scan if you don’t think I’m being kind, as you will then complain about me and I’m just not willing to do it, you need to rebook”

I asked if she was being serious? I couldn’t actually believe what was happening. I asked her “are you ok, you don’t seem it” and she just said “I’m not doing your scan and I’m going to get practice manager”

The practice manager wasn’t available, but another lovely lady came to help. I relayed what had happened and she said, if the sonograpgher refused, and Yorkshire heath solutions as not part of the practice she couldn’t help. I relayed the story as there was another man there called James - I asked for him to confirm what I had said and he said “yes there or there about, but you were late and that’s what started this.

Not accountability for the rudeness, I appreciate lateness is not acceptable but I rang ahead so they could see someone else first, and apologised several times and it was less than 5 minutes.

I have never been treated so badly at a medical appointment or spoken to so rudely.
What a shame, as they people on the appointment line were so lovely that the face to face contact practitioners were so unkind and unprofessional.

Had a scan 10 th October 2023 things showed up ,Still waiting for results, so dr booked another appointment months later got appointment for today 920 am 7,45 am text message saying we had to cancel your appointment phone ASAP for another appointment, there shut
Absolutely useless

The worst health care company I`ve ever tried to make an appointment with. I spent 100 minutes in a cue only to get to number 1 in the cue at 4pm. Unfortunately they stop answering the phone at 4pm so my call was never answered. I waited until 4:20pm for them to answer my call.
My daughter/carer spent over 2 hours trying to get through to make me an appointment but had to give up as my Grandson has Covid and needed her.
I believe they only have 1 person answering the phone, for over 12 different practices in Greater Manchester, as it took me 60 minutes to go from number 12 in the cue to number 1. They also cover parts of Yorkshire as well with the same phone number. Unfortunately for me they stop answering the phone at 4pm so I never got through myself. I reached number 1 in the cue at 4pm and waited until 4:20pm to see if they would answer the phone, they did not.
I have now given up on getting an appointment for the scan my Dr referred me for. I would rather get my own pain meds from the dark net, if my Dr will not give me any more, than waste another minute of my time trying get an appointment with this useless company on the phone. I`m terminally ill already so it makes little difference if I find out what is causing me the pain I`m in. God help anyone who isn`t and has been referred to this useless company for an ultrasound.