yostarshop.com Reviews 5

I can not recommend orders for buyers from EU countries with a value >150€ (including shipment costs). At least pay with PayPal so you have the customer protection and can request a refund from PayPal as the customer service is non existent.

The store charges VAT which is then not forwarded and you have to pay VAT again when importing and you also get additional issues as the declared value of goods is not correct.
Customer service is unresponsive regarding those issues.

Yostar should improve on:
-Fixing their double VAT charge issues for orders where the value is below 150€ but with shipment costs above 150€.
-provide an actual useful customer service

The company has now at several times had issues with payment methods such as paypal which have caused some big issues and delivery cost are absolutely absurd.

I told customer service about my package not being here after it’s been a month since I’ve ordered and they didn’t answer

The Yostar OFFICIAL SHOP is very mixed when it comes to getting pre-ordered products shipped and on-time. Although it was possible to successfully pre-order the Blue Archive official goods, only two of the four orders I put have been shipped and received. The very first order I placed back on February 3rd, 2022 has still not yet been shipped. The order status went from having an estimated ship date to not having an estimated ship date to having a ship date that has been long past.

No English-language support is available, of course. Additionally, because it has been so long since the first transaction, there is no way I can request a chargeback from the merchant. Due to this, customers need to be aware that placing a preorder from this site is similar to crowdfunding – don't count on receiving your things quickly, if at all!