YOUCANIC Reviews 

Excellent experience working with Youcanic! Received my order on time. Any questions I had were answered promptly.

I made one call and received all the information I needed to make my decision to upgrade my unit. Once ordered it was received quickly and packaged well. I was pleased with my other unit so it was a simple decision to go with this unit. The free updates are also a great benefit compared to what I was paying with my previous one.

Man open box was like brand new,not a scratch on it,works great amazed at all it can do,first nite sat in car till midnight ,just messing with it ,love it

Haven't been able to find anyone else who rents a quality scanner like this. Was able to help me through multiple repairs on different vehicles.

Rapid response and kindly resolution of the issue, immediately took care of my issue without question.

I bought the Youcanic II C for personal diy use. After searching the internet and found youCANIC is USA based company (but not as popular as many other) and appeared to have most features I would need, picked it over all the rest. I’m a retired mechanic didn’t use scanners much in heavy trucks. I really like it, it seems to do most of what I need. The low rating is for support of the tool. I’ve sent emails about a couple of issues and general questions. NEVER GET A RESPONSE!!! I did call a couple of times and finally got a call back but not by someone who could answer my questions. She was nice and polite but could not answer my questions. Next day she called me back with an answer. They updated internet access with opera mini. Can’t check many USA sites because its servers are in Europe and they prohibit common USA site access. The AI support says im not treated as a “paying subscriber” so it may take some time to get an answer… that’s the rub… it seems they’ve gone from free lifetime support to “if you want support, you gotta pay for it”. These were the exact things they claimed they don’t do…when I saw a new model was out I even asked about trading in my C model not even a year old, never got a quote. I bought because it’s right here in Baltimore with lifetime support.. I find it to be great tool, but if you ain’t paying they ain’t talkin..

This scanner quickly diagnosed my Mercedes transmission issue as a faulty valve body solenoid after other fixes failed. An easy fix that saved me around $1500 and it works great.

spent days shopping for a product to replace my aging autoenginuty and looked all all the usual, autel, mucar, thinkcar, etc. most looked like you were purchasing something on temu. Asked many questions and when they did answer it was a vague word salad. Came across youcanic and thought, to good to me true. Did a deeper dive, asked questions... phone answered, calls returned, emails responded to by someone that understands the product and the companies reputation. I did have a slight issue and shockingly they owned it and they proactively apologized. The unit does all I expected and more. The customer service for this day and age is unique and most impressive.

Upon doing research for a comprehensive scan tool, I settled on a well received model from a competitor. To my dismay and undocumented in the advertisement I found myself looking at a login screen that could not be dismissed just to scan a vehicle. Emailed tech support and indeed you must me logged in via an internet connection just to do a basic scan. Ridiculous! Back on the search, I came across folks recommending the Youcanic UCAN-II-C Pro, I contacted their support which responded quickly with no endless phone menu. The rep answered my questions confirming no Wi-Fi needed for normal code or data viewing, some secure functions and AI support as well as updates require login which is to be expected. I can say hands down, their support staff is excellent and I am a happy owner of a second well made and functional scanner only this one does not bleed you to death $$$ like the tool truck brand does and has become my go to for quick checkups and ease of use. Kudos for doing a great job at a reasonable price. I’m waiting on the Videoscope to be back in stock next week to add that gem to the scanner! Buy this tool, you’ll be glad to have it in your stable. USA based support that answers the phone AND any questions you have. Lifetime updates too! Hard to beat.

Excellent service and very good products. I also have the XTOOL d8w and Thinkscan 689. The Youcanic scanner is the one I normally use because of its coverage and scanning functions. It also has free updates. The support is excellent, fast respons and very helpful.

Mercedes owners beware.
I wasted $508 INC TAX, in July 2025 on a Youcanic scanner, model YOUCANIC UCAN-II-C PRO.
One strong reason for this was to plan a brake flush on my 2011 Mercedes'.
Now in December 2025 I tried everything to bleed the ABS system of air as per the scanner option.
After multiple emails with Youcanic Customer support who were less than helpful, they told me the scanner can’t bleed my car ABS system.
Their 31 days return window was closed and they told me to sell it on eBay as they would not refund my money.
My recommendation is that if you own a Mercedes do not buy this Youcanic Scanner. And also be wary of their marketing which states things that it cannot do.
I regret buying this.”

So, you can see I’m now upset with the scanner, annoyed at your customer service.
My comments above are fair and accurate.

So far it does exactly what I need. The real time data is very useful. I was needing to see what wheel speed sensor was not working and viewing live wheel speed showed which sensor was not working.

"I have not used the unit much yet, only on my Ford and a couple of Hondas in the family. But so far so good. I like the fact that your company is US based and support appears to be good and that is important to me.I wish the screen was larger and the unit was a bit faster, but for the price it is good value."

"This is the best bi-directional scan tool tablet for it's price range!Easily competes with $600+ offerings from other brands, while offering free life time updates. It's the best value I've seen from any scan tool company and the coverage is amazing. From what I understand, this uses the tried and trued foxwell scan tool software."

Saves trips to the dealer for diagnostics and maintenance that you can do yourself. After careful consideration and research, I chose YOUCANIC and you should to! I called 4 of the big scan tool manufacturers and found the majority were all manufactured in basically the same location. However, YOUCANIC had a significantly different approach to solving malfunctions focused on the end user with how to assistance and minimizing out of pocket cost after purchase. No annual subscriptions, instant access to diagnostic reports, videos, one on one troubleshooting assistance and more. I fixed all the issues with my son’s car in a week after purchase and the cost savings covered the cost of the unit, now each additional is money in the bank. You can spend more for the same functionality so long as you pay associated fees year after year and settle for lackluster performance or you can skip that, get customer support directly from people who just want to help you get back on the road. Buy the YOUCANIC, save money, and be pleasantly surprised.

The best bi direction full system scanner in the market. Better option than Autel, Launch or iCarsoft. Best support in the scan tool industry. I had an issue with the WIFI connectivity with the device upon first use. I called support and went trough a couple rounds to trouble shooting before they sent me a new one without cost to me. Support was quick.

Bought the Youcanic Ucan-II-C to use on various car's, so far I have tested it on a 02 GMC Envoy and an 06 BMW E66.I was able to quickly diagnose and find all issues and do the appropriate repairs and successfully clear the code for each repair. Very pleased with this purchase! The build quality is very durable and should easily last a long while. Good performance for low wait times, I was surprised how quick it completes each task. Also like the support options while connected to wifi for each code that appear, if you need this is handy. Video scope works great and does capture. Wireless OBD is also nice for working under the hood+ live data options. I definitely recommend Youcanic full diagnostic scan tool, Amazing Features and Amazing Support for an Amazing price. I also wanted to say the Support Team at Youcanic shipping is top notch 5 star service. Specia thanks to Olivia & Melisa + Youcanic shipping Team! Much Thanks To you all Chris.

The best scanner on the market in terms of price and functionality, the tool is most capable of handling any level job from novice to professional and is supported over a wide range of vehicles. One of the most useful tools I have ever purchased. Youcanic is great company.

I bought the service manual for a 2010 Mercedes GL450. It has been a great car, but I was planning on doing a complete overhaul of the air conditioning system, replacing everything and returning it to new condition after the compressor had a major problem.

This manual was the most useless manual I have ever seen for any vehicle... The manual had virtually no information on what needed to be done to remove the compressor, condenser, Receiver-Dryer, thermostatic expansion valve... It didn't even tell you where they were located! Much less give any information about how to replace them!

The first Mercedes I ever bought was a 1992 Mercedes 400E, and the factory service manual was 2 CD's that had very limited information about anything in that car... I was so angry about spending over $200 for that pile of junk manual!

I am revising my review of this manual because the authors have refunded me the cost of the manual. I didn't do a complete read of the manual since I bought it for only one job. I don't actually have an honest opinion of the entire manual, because I was merely looking for information on a complete overhaul of the air conditioning system. Since I have owned this vehicle for over 10 years and I do all the repair and maintenance work myself, I am very familiar with most of the vehicle. :-)
And the fact that they refunded me the money was an unexpected surprise, and I have to give them kudos for doing that!
Mercedes vehicles are sometimes very difficult to work on, and jobs that are simple on many other vehicles are much more complex when being performed on a Mercedes... So I would recommend this companies manuals for most people going forward... If you buy a manual from them and have a question, I think they will do their best to get you an answer. And that is unusual these days...