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YouFibre Reviews 89,079

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TrustScore 4.5 out of 5

4.6

Internet Service Provider
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Review summary

Created with AI, based on recent reviews

Looking at 41,735 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, including quick and flawless installations. Reviewers are particularly impressed with the smooth user experience and the high quality of customer service, with many highlighting specific individuals for their outstanding support. However, some customers also noted issues with response times, experiencing delays in getting replies or receiving no follow-up after initial contact. A few other people also felt that customer service was shockingly bad, mentioning difficulties in resolving issues and a lack of communication, especially after a company takeover.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising individual agents for being... See more

Response time

Customers had ambiguous experiences with response time, with many reviewers reporting significant delays and... See more

User experience

People report positive experiences with user experience, highlighting fast and flawless processes, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Switching to youfibre. SpliceLord was exceptional. Conscientious and patient with this 'old technophobe'.He took care around our property,nothing was damaged and he was very knowledgeable about his j... See more

Rated 5 out of 5 stars

Superb service! Engineer Muppo showed up as early as possible and done the installation within 45min. Internet went live immediately. We have 10x speed now than the previous BT internet which was c... See more

Rated 5 out of 5 stars

Customer service for this company is absolutely the worst, I dread to think how bad it will be when Virgin takes over. I spoke to an actual person, Darren, who stepped in and turned things around. Da... See more

Rated 5 out of 5 stars

Needed to cancel an erroneous switch request. Whilst I cancelled with the other provider, I needed to ensure both sides were aware. very prompt resonse on contact, ensuring the message was as submitt... See more

Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

89K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Hi when Jessica picked it up

Hi when Jessica picked it up, it moved more quickly. Sadly took a week to get to that point

Simon

May 22, 2026
Unprompted review
YouFibre logo

Reply from YouFibre

Hi Simon 😊

Thanks so much for your feedback , we’re glad to hear things picked up speed once Jessica got involved (she’ll be chuffed to hear that!).

That said, we’re sorry it took a little while to get to that point , we know waiting a week isn’t ideal. We really appreciate your patience, and we’ll keep working on making things smoother from the start.

Thanks again for sharing your experience!

Warm regards,
Team YouFibre💚

Earn cash rewards paid straight to your bank by referring friends, neighbours, or even total strangers to YouFibre. When someone joins us using your unique code, you’ll both earn up to £100 in cash. 💸✨
Check it out here: https://www.youfibre.com/refer/

Rated 5 out of 5 stars

Great customer service

After a few days of issues with our router we had an engineer out to look at it today and he (Paul R) had it sorted in no time, polite, professional, no mess made at all and the problem was fixed in no time at all. Thank you very much Paul R.
Bernadette Garty.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I'll be honest

I'll be honest, speed and price is fantastic, couple of outages but the communication from YouFibre is brilliant, can't really say anything bad, brilliant all around

Ryan W has advised me on my renewal for YouFibre and has been very helpful

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Communication Skills

when I first became a subscriber to (BRSK), in January 2026, The customer service was quite haphazard. But now with all services up and running the customer service now provided is much improved.
This was the case with the telephone problem I was experiencing. Glad to say that once reported the problem was dealt with in a professional and thoughtful manner by ANDILE. S and I am most grateful for the communication skills he applied.
Kind regards…..Alan Roberts

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Muppo was the very polite and…

Muppo was the very polite and professional engineer. He got all my devices working very quickly, and the internet speeds are amazingly fast compared to anything I've had before (I think it's going to cost me less too). Would definitely recommend

May 29, 2026
Unprompted review

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