Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
I have recently bought a microfibre duvet which is fantastic and two bouncy pillows, also fantastic and really good quality. The girls ex M&S grey tights seemed to lose their elastic straight away... See more
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
Company details
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crew fleece arrived promptly
Crew fleece arrived promptly, perfect sizing and excellent quality.
June 19, 2026
I asked you cancel an order but instead…
I asked you cancel an order but instead I have an email saying you're dispatching it. Where is your customer service?
July 3, 2026
Unprompted review
Great company some good quality bargains!
Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer wait. Will keep using you know who's and I would recommend.
June 19, 2026
WHERE ARE THE GOODS I'VE PAID FOR?
Despite sending messages no communication regarding the items I've paid for. Items havent even been prepared for despatch. No number to ring only a little box to send messages which are ignored.
If I dont receive the goods or a refund I'll be taking this to Trading Standards.
June 27, 2026
Unprompted review
Reply from You Know Who's
We're very sorry for the frustration caused and sincerely apologise for the delay. We're currently experiencing an exceptionally busy period, which has unfortunately affected our usual quick dispatch and response times. We've checked your order, and your parcel is due for delivery today. Thank you for your patience, and again, we're sorry for the inconvenience caused.
Ordering was easy
Ordering was easy, delivered on time and in good condition. Product quality was very good.
June 19, 2026
Reply from You Know Who's
Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.
Reply from You Know Who's
Thank you for your wonderful review! We really appreciate your kind words and your support. We look forward to serving you again in the future.
Great company,delivery when stated
Great company,delivery when stated
Lots of products,great value for money
June 19, 2026
Reply from You Know Who's
Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.
Reply from You Know Who's
Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!
Reply from You Know Who's
Thank you for your kind review! It's great to hear everything went smoothly with your order. We appreciate your support and look forward to welcoming you back.
Reply from You Know Who's
Thank you for your wonderful feedback and 5-star rating. We're so glad you're happy with your order and appreciate you choosing to shop with us.
Wouldn't use again
Prices looked good and I needed a few bits in a hurry so I placed my order on the Thursday, paid an extra £6.99 for next day delivery to my workplace, parcel never showed up, I then get an email saying it will be delivered on Saturday between 12.30 and 14.30 so I drove the 14 miles to work to wait for it, surprise surprise again it never showed up, when I emailed customer services explaining what had happened and that I wanted the next day delivery fee back I got kind of rude response basically telling me it was my fault and should've ordered it earlier as they have a cut off, they don't explain this anywhere when you order and they still allow you to select next day no matter what time, no offer of delivery refund either, I won't be using these guys again. With regards to the product ordered they all seem really big for size small also
June 29, 2026
Unprompted review
Reply from You Know Who's
Thank you for your feedback, and we’re sorry to hear about the frustration and inconvenience caused by your delivery experience.
We’d like to clarify that our Customer Service team responded politely and empathetically, and took care to explain how our next-day delivery cut-off times work. It was never our intention to be rude or suggest the issue was your fault. We also state at the point of selecting next-day delivery that orders must be placed before 12pm to qualify for next-day dispatch.
That said, we do understand how disappointing this situation would have been, especially given the extra effort you made to be available for delivery.
If you contact our Customer Service team, we would be happy to refund the difference between the next-day delivery charge and our standard delivery cost as a gesture of goodwill.
We also appreciate your comments regarding sizing, and will pass these on for review.
Quality goods at fantastic prices …
Quality goods at fantastic prices prompt delivery hassle free returns , definitely recommend 👌
June 19, 2026
Reply from You Know Who's
Thank you for your lovely review! We're delighted you had a positive experience with your online order. We hope to see you again soon.
Very fast delivery & great quality…
Very fast delivery & great quality items 👌 highly recommended ty 😊
June 19, 2026
Reply from You Know Who's
Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.
No contact phone number
Orders are usually ok, this time ive only received one item from my £55+ order. Where is the rest of the stuff? Paid for quick delivery for holidays, only one cheap item received. Absolutely fuming! What adds to it is there is no phone number to contact them (which is dodgy in itself) and the "contact us" page never gets a reply.
June 30, 2026
Unprompted review
Reply from You Know Who's
Thank you for your message, and we’re sorry to hear about your frustration with your order.
We can confirm that the remaining items from your order were delivered shortly after the first item, as part of a second parcel. In some cases, orders may be split into multiple shipments due to stock availability, so items can arrive separately.
We also want to apologise for any delay in our response. We are currently experiencing a particularly busy period, which has affected our usual quick response times. We completely understand how concerning this can be when waiting for an order and appreciate your patience.
If you still have any concerns about your order, please don’t hesitate to get in touch and we’ll be happy to help further.
Easy to order online..good…
Easy to order online..good prices...absolutely love this online shop.
Had a small issue was resolved the next day..cannot fault them
June 24, 2026
Unprompted review
Reply from You Know Who's
Thank you for taking the time to leave us a 5-star review. We're so pleased you're happy with your order and hope to see you again soon!
Great service
Great service, order arrived in 2 days quality was very good all ex george at asda
June 24, 2026
Unprompted review
Reply from You Know Who's
Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!
I purchased tops and trousers in size L…
I purchased tops and trousers in size L and extra L and I am size 12-14 and all were too small I have tried to contact them twice through their returns portal and email and no response to return all items
June 17, 2026
Unprompted review
Reply from You Know Who's
Thank you for your feedback, and we’re sorry to hear the items did not fit as expected.
We would like to advise that we have been experiencing a technical issue with our returns portal, which may have affected your ability to submit a return request and receive a response.
If you would like to contact our Customer Service team with your name and order number, we will be happy to arrange a free returns label for you as quickly as possible.
We’re sorry for any inconvenience caused and appreciate your patience while we resolve this issue.
Not all as it seems, it can be too good to be true!!
Delivery service a joke payed for next day and it took 3 days to come!! I understand that sometimes it’s down to the courier but use a reliable company. Both parcels damaged, also wanted to review items I have brought, overall a somewhat acceptable items but some were just low in quality what I would expect from a back street, even lower cost retailers have standards but these were nothing of the sort, just unhappy I was unable to leave a review to warn others of the low cost material.
June 14, 2026
Unprompted review
Reply from You Know Who's
Thank you for your feedback, and we’re sorry to hear about your experience with both delivery and the items received.
We understand your frustration with the delay and damaged parcels, and we’re also sorry to hear you were disappointed with the product quality.
As a reminder, we do offer a free 14-day returns service for any unsuitable items. If you would like to contact our Customer Service team, we can also assist with any damaged parcels and arrange the appropriate resolution for you.
Your comments have been noted and will be shared with the relevant teams.
Compliance regarding online return policy
I am writing this review to express my concern regarding a notice currently displayed on your online product pages showing: "PLEASE NOTE THIS IS A SALE ITEM AND CANNOT BE RETURNED."
As an online retailer operating in the UK, this policy directly violates the Consumer Contracts Regulations (2013). Under UK law, consumers purchasing goods online have an unconditional statutory right to cancel an order and return an item within 14 days of delivery for a full refund, regardless of whether the item was purchased at full price or as a "sale item."
Your online store was recently investigated by the Martin Lewis and the MoneySavingExpert team (requested by myself) and I was advised that this misleading information was removed from your website however you still seem to be in breach of UK consumer protection laws.
Could you please clarify why this text is being displayed on your website, and confirm that this will be removed and your team honors the statutory 14-day online return window for all items purchased via your website, including sale items?
June 13, 2026
Unprompted review
Usually i would give five stars but…
Usually i would give five stars but very disappointed to learn they have removed free delivery and are not advertising this on their website!
June 11, 2026
Unprompted review
Reply from You Know Who's
Thank you for your feedback, and we’re sorry to hear you were disappointed.
Due to the current financial climate and increased operational costs, we have unfortunately had to make changes to our delivery options and are no longer able to offer free delivery. We do appreciate that this is a change for our customers and understand your frustration.
We are working to ensure all delivery information is clearly displayed at checkout so there is full transparency before an order is placed. We still aim to offer great items at low-cost prices and continue to focus on keeping our products as affordable as possible.
Thank you again for taking the time to share your feedback.
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