Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
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Review summary
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Reviews shaping this summary
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason... See more
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Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more
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Company details
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently bought 4 pillows
I recently bought 4 pillows, two of them were hotel quality. I have never felt pillows like this, absolutely brick had and full of small hard pieces of what I take to be bits of foam. They are absolute rubbish. I wish I had opened them sooner so I could have returned them but was waiting for room to be decorated. If I went onto a hotel and got pillows like this then I’d be asking for a refund. You need to check the quality of all items that you’re selling.
April 10, 2026
Unprompted review
Thrilled
I am so happy with the items I have bought from here. I can't believe the prices I paid for such fantastic clothes.
It almost seems to good to be true. Highly recommend.
April 8, 2026
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with your items and that you feel they offer such great value.
We truly appreciate your recommendation and hope to see you shopping with us again soon.
The prices are excellent
The prices are excellent, the variety is not always the same, it changes from day to day. Quality of goods is astounding. Quick delivery and kept informed of the progress of your order until you actually take delivery of it.
March 20, 2026
Reply from You Know Who's
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with your items and that you feel they offer such great value.
We truly appreciate your recommendation and hope to see you shopping with us again soon.
Prompt and efficient service.
March 20, 2026
Reply from You Know Who's
Thank you for your kind feedback! We’re really pleased to hear you were happy with our prompt and efficient service. We appreciate your support and hope to serve you again soon.
Reply from You Know Who's
Thank you for your kind feedback! We’re really pleased to hear you were happy with our prompt and efficient service. We appreciate your support and hope to serve you again soon.
Returned an item because my legs were…
Returned an item because my legs were to long no issues and refunded within a responsible amount of time
March 12, 2026
Unprompted review
Reply from You Know Who's
Thanks for the 5 stars! Your support means a lot to us.
Delivery was good. Cutting labels inconsistent.
Delivery was good. Ordered some Lyle and Scott tops. Each label cut off and so scratches at the neck line. Also I ordered some Champion joggers which were fine. Thing I found strange that they actually state the brands on website and cut the labels on the Lyle and Scott clothes but not the Champion clothing. Won't bother again.
March 4, 2026
Unprompted review
Reply from You Know Who's
Thank you for your feedback. We’re glad to hear your delivery was prompt and that the Champion joggers met your expectations.
Some brands require that the label is defected, while others allow it to remain intact, which may explain why the Lyle & Scott tops had their labels cut and the Champion items did not.
If you wish to return any items or need assistance, we offer a free returns service, and our customer service team can help via online@youknowwhos.co.uk
. We appreciate your comments and hope to improve your experience in the future
Reply from You Know Who's
Thanks for the 5 stars! Your support means a lot to us
Reply from You Know Who's
So happy to hear you loved your order! Thank you for sharing your experience
Great items at bargain prices
Communication great
Item actually arrived a day early
Well packaged and absolutely as described
Exceptional value for money
February 17, 2026
Reply from You Know Who's
We really appreciate your kind words! It’s great to hear you’re enjoying your purchase
Bought for the homeless still have not…
Bought for the homeless still have not been able to deliver therefore not opened parcel I am sure that as always they will be brilliant with excellent prices and quick delivery
February 17, 2026
Reply from You Know Who's
Thanks for the 5 stars! Your support means a lot to us
Love everything...
I have had a lot of things and have loved everything. Deliveries are great. All so well priced. Keep it up !!
February 17, 2026
Reply from You Know Who's
Thank you for your fantastic review! We’re so glad you’re happy with your order
Reply from You Know Who's
Thrilled to hear you’re pleased with your purchase—thank you for the kind review
Easy website to navigate and…
Easy website to navigate and browse/order goods. Goods are of good quality at great prices. They arrive quickly. Easy process to return items.
February 17, 2026
Reply from You Know Who's
We appreciate your lovely review and are so glad you had a great experience
Very happy with my purchases
Very happy with my purchases, all good quality& very reasonable price. I recommend them. Quick service too. 😊
February 17, 2026
Reply from You Know Who's
We appreciate your lovely review and are so glad you had a great experience
Wrong colour garments sent
Wrong colour garments sent. I ordered black and received navy.
Ordered baby’s pyjamas for my granddaughter and there was a spelling mistake on them.
Returning is too complicated so won’t be returning but won’t be re-ordering again.
February 17, 2026
Reply from You Know Who's
Thank you for your feedback. We’re sorry for the confusion regarding your order. The jumper you received was navy, while the title mentioned “black thread,” which may have caused the mix-up.
Regarding any item you wish to return or if you’re unhappy with your purchase, we offer a free returns service. Our customer service team would be happy to assist and can be contacted at online@youknowwhos.co.uk.
We appreciate your comments and hope to improve your experience in the future
Reply from You Know Who's
So glad everything was just right! Thanks for the 5-star rating
Really good clothing I've not been…
Really good clothing I've not been disappointed with anything
Even though some labels are cut out you can tell there from well known shops.
February 17, 2026
Reply from You Know Who's
Thanks so much for your lovely review! We’re delighted you’re happy with your order
Very good value for quality items
Very good value for quality items. Delivery time was reasonable.
February 2, 2026
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