Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more
Company replied
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
Company details
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent value and quality. I'm thrilled with my purchases and the service
This is one occasion when a YouTube advert caught my attention - a snippet from This Morning - so I simply had to check You Know Who's online. ...and bought new booties and Christmas decorations for a steal.
The fact I was offered free postage the next day so my order was just for the products all tagged and brand, was even better.
I ordered on the Monday and the excellent Yodel tracking let me know which day, then within which time scale it'll be delivered and it was exactly that by Wednesday. . . you can't ask for better.
Exceptional value and great service from beginning to end.
I'd highly recommend You Know Who online store and will be returning when I need anything or when I'm curious on what's available.
November 3, 2025
Unprompted review
Reply from You Know Who's
Hello,
Thank you so much for taking the time to leave such a thoughtful review. We’re genuinely grateful for your lovely words and delighted to hear that you enjoyed your experience from start to finish. It means a great deal to know you were pleased with your order, the delivery, and the value too.
Your recommendation truly brightened our day — we can’t thank you enough for your support and kindness. We look forward to welcoming you back again soon for more finds you’ll love!
Kind regards,
The You Know Whos Customer Care team.
Possibly a scam?/Possibly not - delivery charge not refundable !!
I made a purchase today and paid in full. Since then I have had txt messages/emails telling me I have not completed my purchase. OK. If they give me a refund for the items, I will not get the postage I have paid so I will still be £4.99 out of pocket. No way of contacting anyone before Monday, and then they say its upto 3 days( reply came on 27th) . This is my first use of this site, and I think it will be my last.
Thank you for your response , to explain what happened, but, the amount of messages I kept getting, to remind me something was still in my cart, was discerning. I will look forward to the delivery.
October 25, 2025
Unprompted review
Reply from You Know Who's
Hi there, Thank you for your review. We can confirm your order and payment have been received successfully, and there are no issues with your purchase. The automated messages you received were sent in error and can be disregarded. Your order will be processed as normal.
Frustrating experience due to inaccurate stock updates
Disappointing experience. The website is poorly maintained and doesn’t accurately reflect stock levels — 4 out of 15 items I ordered were later cancelled, which I can only assume were due to them being out of stock (I only received a refund notification and no explanation as to why the items were cancelled). I wouldn’t rely on their online inventory or order again until the site is improved. This is 2025 not 1995!
October 15, 2025
Unprompted review
Reply from You Know Who's
We’re sorry to hear about your disappointing experience. We did recently make some major updates to our website and stock system, which unfortunately caused a few temporary inaccuracies with stock levels. This has now been resolved.
Your refund for the unavailable items was processed automatically, which is why you received a refund notice without a separate explanation. We understand how frustrating this must have been and appreciate your feedback — improvements have since been made to prevent this happening again.
Very impressed with this Company…quick…
Very impressed with this Company…quick delivery, great products and hassle free returns.
Would definitely recommend.
October 20, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 🌟 We're thrilled to hear you were impressed with our quick delivery, great products, and easy returns process. Your recommendation means a lot to us — we really appreciate your support and hope to see you shop with us again soon!
Long wait on delivery and pj’s were…
Long wait on delivery and pj’s were primary which I could have bought in the store cheaper( p&p) bumped it up!! Never again
October 15, 2025
Unprompted review
Reply from You Know Who's
We’re sorry to hear you were disappointed with your order. Delivery times can sometimes vary depending on the courier and location, but we do our best to get all parcels out as quickly as possible. As for our products, we source from a range of trusted suppliers to offer great value and convenience by shopping online for less!. We truly appreciate your feedback and will use it to improve our service going forward.
No problems at all with this company
No problems at all with this company. It’s my go to online shop. Great value and delivery faultless.
October 20, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your kind words! 💛 We’re delighted to be your go-to online shop and that you’ve been happy with both our value and delivery service. Your continued support means the world to us!
Really professional service
Really professional service. Quick postage. Lovely items I bought two pairs of pyjamas nice material. Highly recommended seller. Thank you.
October 10, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We're so pleased to hear you loved your pyjamas and that your order arrived quickly. Your recommendation truly means a lot — we hope to see you shop with us again soon!
Poor customer service
Poor customer service. I made a purchase on the 5 October and until now ( 19 October )have not received my order. I will never buy from you again.
October 5, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear about the delay with your order. That’s certainly not the experience we want for our customers. Please reach out to our customer care team, at Online@youknowwhos.co.uk with your order details so we can look into this urgently and make it right for you. We truly value your feedback and appreciate the chance to resolve this for you.
Very pleased with my order
Very pleased with my order, good quality pjs , happy with what I paid, arrived in a reasonable time, when checking on delivery of orders on the account it is very basic and you cannot seem to track your order, but it did all come and was fine…
October 3, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💛 We’re delighted to hear you’re happy with your pyjamas and found them good quality and great value. We really appreciate your feedback about order tracking — we’re always looking for ways to improve our website, and this is very helpful. So glad your order arrived safely and that you’re pleased overall!
Good quality lounge set
Recently ordered a lounge set. Arrived in good time and I was happy with the fit and the quality. They are like thick, warm pyjamas. I’m sure they will be very welcome in the middle of winter.
October 4, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! ❄️ We’re so pleased to hear you’re happy with your lounge set — it sounds like the perfect cosy choice for winter! We really appreciate your support and hope you enjoy wearing it for many comfy days ahead. 💕
I'm always disappointed
I'm always disappointed, because they don't take off the website what's been sold out, so your going from page to page looking at sold out clothes. But I did manage to get PJ's, shorts set. For £5.00 bargains, I ordered 2 sets, from Primark & I should have paid £13.00 a set.
October 18, 2025
Unprompted review
Reply from You Know Who's
Thank you for your honest feedback! We completely understand how frustrating it can be to browse sold-out items, and we’re pleased to let you know this issue has now been resolved — our website now updates stock in real time. 💻 We’re glad you still managed to grab those PJ sets at such a great price, and we really appreciate your patience and support. 💕
Really good experience apart from…
Really good experience apart from delivery. Yodel are rubbish. Gave a pickup point that isn't available. Their app doesn't work. I would've given 5 stars but Yodel as 'You know who's' chosen delivery service ruined it. Clothes are great, prices fantastic. Well packaged. Just wish there was another delivery option.
October 18, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your kind words about our products and prices — we’re really happy to hear you loved your order! 💛 We completely understand your frustration with the delivery experience and are sorry Yodel let you down on this occasion. We’re actively reviewing our courier options to ensure smoother deliveries in the future. Your feedback is truly appreciated and helps us improve!
I love that I get regular emails…
I love that I get regular emails pointing out fabulous bargains! This is a great company where everything I’ve bought has been great quality, at a fabulous price and delivery is also good.
September 30, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We’re so happy to hear you love our bargain alerts and that everything you’ve ordered has been great quality and value. It means a lot to know you enjoy shopping with us — we truly appreciate your support! 🌟
Nic place to shop
Staff are always helpful and pleasant. Great prices for quality goods.
October 1, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💛 We’re thrilled to hear our team has been helpful and pleasant — we’ll be sure to pass on your kind words. We’re also so glad you’re happy with the quality and prices of our products. Your support means a lot to us! 🌟
Christmas smart style
Xmas table clothes nice material look good for Xmas rein deers good solid wood nice I put black gems for eyes to make them catch lights just I wanted have two that have choclate for nose so these match perfect will look great at xmas
October 16, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 🎄 We’re delighted to hear you’re happy with your Christmas tablecloths and wooden reindeer — your idea of adding black gems for eyes sounds so creative! ✨ We’re sure they’ll look amazing all together for the festive season. Thank you for sharing and for shopping with us! 💕
I am very disappointed with my recent…
I am very disappointed with my recent order. I ordered a jacket in size 16 but received a size 18 instead. I have sent several emails requesting a return label and asking how to return the jacket for a refund, but I have not received any response.
It’s very frustrating not to have any contact or support from your company after multiple attempts. I would appreciate it if someone could urgently get in touch with me to arrange the return and refund for the jacket I paid for.
Based on this experience, I would not recommend purchasing from your company until customer service improves.
October 10, 2025
Unprompted review
Reply from You Know Who's
Thank you for getting in touch, and I'm really sorry to hear you feel that you haven’t received a response — I completely understand your frustration.
I’d like to reassure you that we have responded to each of your emails, but it seems our replies may be failing to deliver to your inbox. It’s possible they may have gone to your spam or junk folder, so we’d kindly ask you to check there just in case.
Regarding your return request for this order, we’re here to help and will ensure this is sorted for you. Please contact us from a different email address so we can send the relevant information over if, you haven't already received this. We await your message.
Great prices quality customer service
Great prices quality customer service. Unfortunately the item I bought had to be returned but it was lovely item just took big on me and unfortunately don't have it in my size. Would definitely use again though
October 16, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your kind review! 💛 We’re so pleased to hear you were happy with the quality and service, even though the item didn’t quite fit this time. We really appreciate your understanding and are delighted you’d shop with us again — hopefully we’ll have your perfect size next time! 🌟
Excellent prices.Delivery took a long…
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear wool so avoid buying jumpers because I don't know. What they contain.
October 10, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your honest feedback and kind words! 💛 We’re glad to hear you were happy with your refund experience and that you’d shop with us again. We completely understand how important fabric details are — thank you for highlighting this. We’re currently working on improving our product descriptions to include full garment composition, so your feedback is very much appreciated. 🌟
Very pleased!!
Absolutely loved the items that I ordered. The quality is fantastic and the value was incredible. I'm really happy with my purchase and would definitely order from this company again.
October 15, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your amazing review! 💕 We’re thrilled to hear you loved your items and found both the quality and value fantastic. It means so much to know you’d order from us again — we truly appreciate your support! 🌟
Excellent quality and value for money
My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason I give 4 stars instead of 5 as the 2 items I received were great quality and great value for money. I paid twice as much for a pair of the same white trousers last year which were exactly the same quality.
October 9, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely and detailed review! 💛 We’re delighted to hear you were happy with the quality and value of your items, and that your order arrived promptly. We’re really sorry one of the items was out of stock — we completely understand your disappointment and are working to make sure stock updates show more clearly during checkout. Your feedback is really appreciated and helps us keep improving. 🌟
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