Your Chemist Reviews 4

Dangerous, Dishonest, and Completely Unprofessional

Booked a video consultation with YourChemist.com on Monday 15th at 18:30 for the Mounjaro injection. Paid £149 upfront. At 18:27 I received a worthless, one-line email saying “Healthcare would contact me.” No link, no phone number, no instructions. The appointment never happened.

From there, it only got worse:

Impossible to reach anyone — offices closed, customer support silent.

Emailed immediately, waited 6 days with ZERO response.

Finally got through the next day and was told video calls “weren’t working” and I’d be contacted within 2 days. That never happened.

Chased again and was told my money had been refunded — but I’d have to wait up to 10 working days to see it.

This company is a disgrace. They:

Take money instantly.

Deliver nothing.

Ignore patients.

Hide behind excuses.

For a business advertising healthcare services, this is not just bad service — it is gross negligence and borderline fraud. Patients rely on timely treatment, and YourChemist.com has shown it cannot be trusted.
DO NOT USE THIS COMPANY.

Dangerous cowboys, utterly unfit to be linked with Patient Access or any healthcare platform.

I made a phone appointment and paid for it, and they simply didn't call. Avoid!

Didn't even phone me for my appointment. Waited an hour and no phone call given

My mum in law has waited over a month for a prescription of drink supplements that the Dr wanted her on as she had lost over two stone every time we phoned we were told we will send them. When she finally got them they were not mixed flavours as requested by GP. Also she has dosset box for her tablets as she forgets what she is supposed to have it has takes a few weeks to get that right. I would not recommend this pharmacy