They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.
Company replied
Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .
Company replied
As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more
Company replied
Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.5
Average
642 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessional and lack of follow up
It is extremely difficult to reach anyone at Your.Rental, its only by email and it takes days before they reply. When we arrive we could not reach the person in charge to receive the keys, so I sent an email and they answered the next day with: Sorry to hear that, were you able to solve the issue!!!! I wrote them another message the first day of our stay regarding some issues with the rental and its been 8 days and no one responded to my email. Will not use them again, very disappointed.
December 28, 2025
Unprompted review
Reply from Your.Rentals
We’re very sorry to hear about your experience with your reservation. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Our team member has already reached out to you directly to assist with resolving the issue, and we hope we can make things right. In the meantime, we want to thank you for sharing your feedback.
– Your.Rentals Team
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Reply from Your.Rentals
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
Disgusting property & company
Booked accommodation through booking.com but the host of the property was this company. Dealt with a chap called Nathan. On arriving at the property the condition was abysmal, filthy/grubby. The property was also falsely advertised as a detached. It was infact a Semi. I contacted Nathan straight away and left a voice message stating my disappointment. I also made several phone calls to booking.com. I was advised to send photo evidence to your.rentals resolution team. The resolutions team never responded. I received several messages from Nathan accusing me of staying at the property, despite sending evidence of booking alternative accommodation. He refused a refund and offered me £80! The total cost was £230! Do not book through this company. Filthy, grubby & mis-advertised property and they take zero accountability.
December 24, 2025
Unprompted review
Reply from Your.Rentals
We’re very sorry to hear about your experience with your reservation. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Our team member has already reached out to you directly to assist with resolving the issue, and we hope we can make things right. In the meantime, we want to thank you for sharing your feedback.
– Your.Rentals Team
Good so far
Good so far. But not sure if guest can leave a review .
December 29, 2025
Unprompted review
Reply from Your.Rentals
Thank you so much for your 5-star review🌟!
– Your.Rentals Team
I am not getting much bookings form…
I am not getting much bookings form your rentels
December 29, 2025
Unprompted review
Reply from Your.Rentals
Thank you for sharing your feedback with us. Your comments are very valuable, and we’ll be using them to improve our service.
If you would like to share more details about improving your listing performance, please feel free to contact us at support@your.rentals. We would love the opportunity to learn more and enhance your next experience.
– Your.Rentals Team
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Avoid this company
Avoid this company. They are totally unresponsive and dishonest. I booked a villa in Hua Hin Thailand at Your.Rentals.com. They only responded once out of 7 messages from me over 10 days, and their response was "we will get back to you". The worst was they cancelled our fully paid for €1, 600 villa at 2 hours notice, after my family of 4 travelled 10,000km to be there. Airbnb offered compensation, but not a peep, no apology, nothing from Your.Rentals.com. I recommend you never book with this company.
The reply below says it all: "We’d really appreciate the chance to look into what went wrong and take steps to rectify the situation". Really? Ummm, obviously you do not convince me.
It has taken Your.Rentals one week to realise that you shafted a paying customer? And you did nothing at all to rectify the situation? No offer of a hotel? No explanation of why you dis- honoured our contract? No offer of alternative accommodation? Did you even stop to think at Your.Rentals that a couple with 2 children were travelling from Germany to Thailand and had started their journey in a rental car to Hua Hin when you sent a cancellation email, just 2 hours before check-in? You had €1600 payment from me, a signed contract, how could this be ethical or acceptable?
Where was my family supposed to live for that week of our holiday? You cancelled at 2 hours notice. I lost 48 hours of my holiday scrambling to find alternative accommodation. Locals tell me that you most likely cancelled because Your.Rentals could rent out the villa to a long term customer, and so broke the contract with me to make more money.
December 22, 2025
Unprompted review
Reply from Your.Rentals
Dear customer,
We're truly sorry to hear about the experience in Hua Hin. We completely understand how frustrating it must have been, especially with the last-minute cancellation from the host.
This falls short of the standard we strive to uphold, and we sincerely apologize for any lack of support you received. We’d really appreciate the chance to look into what went wrong and take steps to rectify the situation. Please reach out to us directly at resolution@your.rentals if you need any further support.
Thank you for your feedback!
Best regards,
– Your.Rentals Team
We used your rentals in July and August…
We used your rentals in July and August for a 3 week holiday to Crete, on arrival we had no water for 3 days, so no washing, no toilet, no showers, contacted the agent that we thought was your rental, was told to check stop tap on the road, well long story short, over the 3 weeks we had 6 days without water and some days with reduced water pressure. Nothing was done, no help, no bottled water supplied, the agent was Greek.homes when we contacted your rentals when we were still there, they said we should have contacted them within the first 24hrs as the booking conformation said. We thought their agent was them as we had booked through them, we got a payment back for 2 days!!! And a company that hid behind using management firms to loose the responsibility. I paid with credit card, but them wouldn’t give anything back because it was the management company that let us down, not your rentals. Also if you have any dealings with George Lentaris from Greek.homes he is an absolute useless human being. Dont trust a thing he says!!!
After seeing your reply to this review, you still don’t take any responsibility to your customers. You may apologise, but that doesn’t make our ruined 3 week holiday any better, this was the first ever holiday with our family and 2 grandchildren. Hiding behind, it was George Lentaris at fault, and you had already paid him, even though we were still in the property.
I write reviews so other customers either have a great time or are aware that they need to do checks before booking.
July 26, 2025
Unprompted review
Reply from Your.Rentals
Dear Martin,
We sincerely apologize for the bad experience you had during your stay. We understand how disappointing this must have been, and we regret that it affected your holiday. Please know that we assisted you with this issue along the way between you and the property owner, and we have worked with the owner to address the matter and prevent it from happening again.
If you still need help, we encourage you to reach out to us directly so we can support you further.
Best regards,
Your.Rentals Team
I like the friendly atmosphere and the…
I like the friendly atmosphere and the professional conduct that was displayed in communicating with me.
December 10, 2025
Unprompted review
Reply from Your.Rentals
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
I am particularly rating Anne who was…
I am particularly rating Anne who was very patient in helping me otherwise the app itself is not user friendly
November 27, 2025
Unprompted review
Reply from Your.Rentals
Thank you very much for your thoughtful review! We are delighted to hear that you had a positive experience with our agent. Your kind words mean a lot to us, and we will make sure to pass your feedback along to her. She will be thrilled to know that her support made a difference. We are here whenever you need us again!
– Your.Rentals Team
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I felt the great support even when im…
I felt the great support even when im struggling before.
November 9, 2025
Unprompted review
Reply from Your.Rentals
Dear Angieliza,
Thank you so much for your 5-star review🌟! We’re thrilled to hear that we were able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
Best,
– Your.Rentals Team
I hate the interface.
I hate the interface.
I've had 4 bookings and 3 have been cancelled so far.
November 11, 2025
Unprompted review
Reply from Your.Rentals
Dear Peter,
We're really sorry to hear about your experience and any inconvenience this has caused. We understand how frustrating it can be to face issues with both the interface and booking cancellations.
Please know that our team has already reached out to you directly to provide support and help resolve these concerns. We're committed to improving your experience and appreciate your feedback.
Best regards,
– Your.Rentals Team
A really amazing and easy to use…
A really amazing and easy to use platform that saves you lots of time and increases your exposure
November 10, 2025
Unprompted review
Reply from Your.Rentals
Dear Cell Account,
Thank you so much for your kind words! We're thrilled to hear that you find our platform easy to use and that it's helping you save time and boost your exposure.
If you have any suggestions or need further support, we're always here to help. Thanks again for being a valued part of our community!
Best,
– Your.Rentals Team
Your.Rentals boosted bookings
Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.
November 10, 2025
Unprompted review
Reply from Your.Rentals
Dear Thomas,
Thank you for your great feedback! We’re delighted to know that our wide reach and competitive prices have helped boost your bookings.
If you ever need assistance or have suggestions, we’re here to support you. Thanks for choosing Your.Rentals!
Best,
– Your.Rentals Team
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Worst Experience ever
Worst Experience ever! Never buy fancy thing from them I rented an apartment for Dubai and never got answer how to check in and when you call them the berly speak English. The told me to call the landlord and gave me af WhatsApp number but the guy has sold it and couldn’t help. Your rentals didn’t now what to do and now I am stock without and apartment that I have paid for
October 27, 2025
Unprompted review
Reply from Your.Rentals
Hi Amier,
We’re very sorry to hear about your experience with your reservation in Dubai. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Your feedback is very important to us, and we’d like the opportunity to review this further so we can make it right and prevent similar issues in the future. Please reach out to us at support@your.rentals with your reference details so our team can assist you directly.
– Your.Rentals Team
Stay away from Your Rentals
Booked an apartment in Edinburgh for a Canadian friend for one week. It was confirmed then swiftly cancelled, according to Your rentals anyway but in booking.com it was still in my confirmed list of bookings. I asked why it was cancelled, they said they over booked but I dare say they didn't want to go for as cheap as I got it with genius discount.
They said it would be refunded and that was that. Received a cheeky message tonight telling me to stop message, it was canceled and that's that, they are too busy to keep responding. But I did not message again. I'll be very careful not to use any accommodation this cheeky company looks after. I took screenshots as proof but there's no facility to add them here
October 23, 2025
Unprompted review
Reply from Your.Rentals
Hi Jeanine,
We're truly sorry to hear about this experience, we completely understand how frustrating it must have been, especially with the confusion between platforms and the messages you received.
Could you please forward all the details and your screenshots to resolution@your.rentals ? Our Team will carefully review the situation and do their best to see how we can help further.
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused.
Best regards,
Your.Rentals
Luca is AMAZING
Luca is AMAZING
Don't know what I would have done if he didn't help me
Very patient, courteous and ever so kind
MANY THANKS LUCA
The BESTEST
October 10, 2025
Unprompted review
Reply from Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along. Luca will be thrilled to know his support made a difference. We’re here whenever you need us again!
No support
Waiting for payment to be taken for rental apartment. Going in 5 days timecard not fitting the customer support/reply should do
September 22, 2025
Unprompted review
Reply from Your.Rentals
Dear Miss Karen Dutton,
Thank you for your feedback.
We apologize if our response time caused you any concerns. We understand how important timely communication is, especially when preparing for your stay. Please be assured that our team always strives to support our guests as quickly as possible.
Please note that our team responded to your emails and messages on the next business day with the full information you needed. If you require any further assistance, please don't hesitate to contact us at bookings@your.rentals.
We truly appreciate your understanding and look forward to welcoming you soon.
– Your.Rentals Team
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Reply from Your.Rentals
Hello Telemachos,
Thank you so much for your kind words! It really motivates us to keep delivering the best service possible.
exceeding my expectation
i contacted the support for an issue regarding a payout not received on time, they have reacted immediately and the issue has been solved within 24 hours. I could not be more satisfied
September 12, 2025
Unprompted review
Reply from Your.Rentals
Hi Lella,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to us—it motivates us to keep doing what we love: putting our customers first.
Reply from Your.Rentals
Hi Gavin,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
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