Your.Rentals Reviews 

641
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff helpful and responsive, with specific individuals often praised for their dedicated assistance and clear communication. Reviewers frequently reported quick and effective resolution of their issues by the support team, appreciating their problem-solving approach. However, some customers reported significant difficulty in contacting support, often limited to email communication with notably slow response times. Several people experienced unexpected booking cancellations, sometimes due to overbooking issues, leaving them stranded. There were also instances where customers felt unsupported or received no response to their critical issues. Additionally, some encountered problems with properties, such as check-in difficulties or unresolved issues during their stay.

What people talk about most

Booking process

Users describe ambiguous interactions with the booking process, with many customers reporting significant... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individuals for their... See more

Customer communications

Customers had negative experiences with contact, frequently reporting difficulties reaching the company by... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the quick, effective, and... See more

Response time

People report ambiguous experiences with response times, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.

Company replied

Rated 4 out of 5 stars

Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.

Company replied

Rated 4 out of 5 stars

Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .

Company replied

Rated 5 out of 5 stars

As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more

Company replied


Company details

  1. Software Company
  2. Vacation Rental

Information provided by various external sources

Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.


Contact info

3.5

Average

TrustScore 3.5 out of 5

641 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(641)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Great assistance

I got great help from Lidia to get my apartment fully completed on the site. She showed online how to do it and made it easier for me to fill in all the registration numbers on the platforms. Big thank you for that. Let the bookings come in!!!

July 9, 2025
Unprompted review
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Reply from Your.Rentals

Hi,
Thank you for the great feedback! We're happy to hear Lidia was able to guide you through the setup and make the process easier. Wishing you lots of bookings and success!

– Your.Rentals Support Team

Rated 5 out of 5 stars

Great service

Great service, always responsive, can only recommend to others

July 2, 2025
Unprompted review
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Reply from Your.Rentals

Thank you for the kind words!

– Your.Rentals Support Team

Rated 5 out of 5 stars

A Partner You Can Rely On!

We recently faced an unfair cancellation penalty on a booking channel, and thanks to the company's outstanding professionalism, persistence, and clear communication, the issue was fully resolved in our favor. The Resolution Team's member Margarita handled the case with great attention to detail, kept us informed at every step, and successfully negotiated the removal of the penalty with Airbnb support. We felt supported and valued throughout the process.
Thank you for your help and for truly making a difference!

June 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Anne Luu was very kind and patient.

Anne Luu was very kind, patient and professional. I was really nervous because of some unexpected bookings. But she remainded calmed and helped me to explain to her and to find a solution. I think she does a great job in helping clients.

May 30, 2025
Unprompted review
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Reply from Your.Rentals

Thank you so much for your kind words! We're delighted to hear that Anne was able to support you with professionalism and care during a stressful moment. We’ll be sure to pass along your feedback—she’ll be happy to hear it!
Your experience matters to us, and we’re always here to help whenever you need.

Rated 5 out of 5 stars

Not possible to do better she did.

Good morning,

The general way of working is really good, but I would incise in you people, specially the last person who attend to me, Nerea, a really good profesional worker: eficient, fast, etc., etc.

May 29, 2025
Unprompted review
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Reply from Your.Rentals

Good morning,
Thank you for your kind words and positive feedback! We're especially pleased to hear that Nerea provided you with such efficient and professional support. We'll make sure she receives your message—she’ll be thrilled to know her help made a difference.
We’re always here if you need anything else.
—The Your.Rentals Team

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Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience with Bem from Your.Rentals. I really appreciated the fast and professional support. Everything was handled efficiently and with great professionalism. Thank you for the excellent support!

May 15, 2025
Unprompted review
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Reply from Your.Rentals

Thanks for the feedback

Rated 5 out of 5 stars

I’ve had a truly excellent experience…

I’ve had a truly excellent experience using this your rental platform. Booking through the app has been smooth and reliable every time — it’s honestly been an amazing experience from both sides, as a host and a guest.

The agents are extremely professional and responsive. Their assistance has made everything easier and more efficient, whether I was hosting or staying at other properties outside of Oslo. The platform itself is user-friendly and well-designed, helping to create a seamless experience.

I genuinely appreciate the level of service and support provided. Thank you for making the rental process so smooth and enjoyable for both hosts and guests.

March 10, 2025
Unprompted review
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Reply from Your.Rentals

Thanks for the feedback

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Rated 4 out of 5 stars

A Legit company

Your.Rentals contacted me today; and spent 45 mins on the phone, assuring me that they would help me in every way possible. Maria was a very patient employee and I am looking forward to a fruitful continuation.

Will keep you posted towards the developments.

I received an apology and reason why my emails were not answered and they have given me tel. numbers to reach them when necessary, and hot line emails which would be answered much quicker.

Dr Sinclair
London

May 5, 2025
Unprompted review
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Reply from Your.Rentals

Dear Rudolph,

We’re sorry to hear about your experience and truly regret the frustration caused. At Your.Rentals, we take all feedback seriously and are committed to providing timely support. While we do not offer phone support, our team responds to all inquiries via email and chat as quickly as possible. If your message was missed, we sincerely apologize.

Please feel free to contact us again at support@your.rentals so we can assist you directly.

Kind regards,
The Your.Rentals Team

Rated 5 out of 5 stars

Great service and well set up website

Great service and well set up website. I will keep posted on the progress when we start using it to its full potential

May 5, 2025
Unprompted review
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Reply from Your.Rentals

Thank you for your kind words! We’re glad to hear you’re happy with the service and the setup so far. We look forward to supporting you as you begin using the platform to its full potential—don’t hesitate to reach out if you need anything along the way.

The Your.Rentals Team

Rated 5 out of 5 stars

I recently had an iss⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Support – Highly Recommended!ue with my…

I recently had an issue with my property listing on Your.Rentals, and their support team went above and beyond to help me resolve it quickly. The response time was impressive, and the representative I spoke with was knowledgeable, patient, and genuinely eager to assist.

What sets Your.Rentals apart is their dedication to customer satisfaction. They didn’t just provide a generic response—they took the time to understand my concern and offered a clear, effective solution. The platform itself is user-friendly, but having such reliable support makes the experience even better.

Whether you're a new host or an experienced property manager, Your.Rentals provides excellent service and peace of mind. I highly recommend them to anyone looking for a hassle-free rental management solution with top-notch support!

April 17, 2025
Unprompted review
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Reply from Your.Rentals

Thank you so much for your thoughtful and encouraging review!

We're absolutely thrilled to hear that our support team was able to help you quickly and effectively. Providing fast, friendly, and knowledgeable assistance is something we truly care about, so it's wonderful to know that it made a difference for you.

At Your.Rentals, we believe that great software should come with great support—because we know your time is valuable, and your business matters. It's especially rewarding to hear that our platform and team are delivering the kind of experience you’d recommend to others.

Thanks again for being part of the Your.Rentals community. We're here whenever you need us! 😊

Rated 5 out of 5 stars

100% satisfied with resolution

I reached out to VRBO due to an issue with a rental; I had not stayed at the rental at all and stayed at another location where I felt safer and more comfortable. Since the owner/host was not responsive, I decided to reach out directly to VRBO before contacting my bank or a legal representative. Nerea Vu responded to my inquiry within 24 hours and within a week had resolved the issue to my satisfaction. The resolution shows that the company and its representatives are concerned with clients' experience and are willing to listen.

March 24, 2025
Unprompted review
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Reply from Your.Rentals

Thank you for your feedback! We're glad to hear that Nerea was able to assist you and resolve your issue quickly. Providing a supportive and responsive experience is our priority. If you ever need anything else, we're here to help! 😊

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Rated 1 out of 5 stars

double booked, still waiting for refund and compensation

Booked a rental for 1 night on booking.com and it was double booked, someone was already there when we arrived. Called the company and they gave me the owners number who was completely useless and basically said it wasnt his problem because on his site there was only one booking which was not ours, we had to get a hotel that wad almost double the price so I am still waiting on a refund for the original rental and compensation for our hotel and travel as we had to get taxis to the property and then back after we found out it had been double booked, caused an unreal amount of stress, and especially travelling with two disabled people and almost missing the reason we needed the rental in the first place!!

March 15, 2025
Unprompted review
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Reply from Your.Rentals

Dear Emily,

We sincerely apologize for the distressing experience you had. A double booking is never acceptable, and we understand how frustrating and inconvenient this must have been, especially given your circumstances.

Our team is actively looking into this matter to understand what went wrong and ensure it is resolved as quickly as possible. Please rest assured that we take these situations seriously and will follow up regarding your claim.

Thank you for bringing this to our attention—we appreciate your patience while we investigate. If you haven’t already, please reach out to our support team so we can assist you directly.

Best regards,
Your.Rentals Team

Rated 5 out of 5 stars

Payment follow-up

I had a payment issue and Your.Rentals have been following up to ensure that I had proeperly received payment after it was resolved. I really appreciated that.

February 27, 2025
Unprompted review
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Reply from Your.Rentals

Thank you for your kind feedback Mark, we are doing our utmost to help our customers and are always happy to hear when we succeed.
Warm Regards,
The your rentals team

Rated 5 out of 5 stars

Quick and efficient help

Quick and efficient help when a situation arose that needed to be resolved. Met a clever and solution-oriented employee at the resolution centre.

February 20, 2025
Unprompted review
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Reply from Your.Rentals

We are happy that you are pleased with our services. Will pass the nice review to our resolution center.
Best,
Your.rentals

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