Your.Rentals Reviews 

Quick and efficient help when a situation arose that needed to be resolved. Met a clever and solution-oriented employee at the resolution centre.

They kept the property on booking.com and Air B&B after I booked it and dramatically increased the price. After a few weeks I see that they cancelled my reservation saying it is no longer available (I assume that means that they found another customer who paid more, but I cannot confirm that). This has meant that prices has increased on other accommodation and has caused me to lose money. I had to send them 5 emails about this matter (and booking.com called them) before they responded and then a week later decided to cancel. PLEASE AVOID AT ALL COSTS

Thank you , Customer Service

The biggest disappointment ever! After 2 weeks of the onboarding process, calls and other discussions we went online. We received almost immediately reservation from Airbnb. The problem was that the guest was not charged a cleaning fee and service fee. So we talked to YR and asked for an explanation. For a huge surprise, we were told that because we already had properties in Airbnb and we ''only'' synchronized the calendar with YR, we must manage the Airbnb by ourselves and YR will manage the other channels. ...and on the other channels is YR as a host! This is not legally true because they do not have a contract with owners but us. Within the 2 onboarding weeks, nobody ever said to us about this. So we did not even start and we already disconnected from YR and are not suggesting cooperating with them. Lost of time.

Response was fast and i got the issue resolved

I was on Your.Rentals was a long time and I couldn't take my money out, but Miss Anne Luu was a great help. She helped me set up a payment account and I was able to withdraw my money.
She even did more, giving me proof of payment that I dematned her. I'm very happy with his help. Thank you very much to her.

Lidia Pham is very thorough and efficient.

THANK YOU for your disponibility and kindness

I would like to thank you for the quick resolution of my problem and for your constant attention. I always feel well taken care of.

Excellent service

Hi,I really enjoyed working with Anne,who is very cooperative,kind and efficient.

Issues with clients are dealt with quickly.
Very good response rate. Very helpful !
Would recommend them.

Proactive customer support. My recent experience with Lidia was good.

Your.Rentals is a great platform to work with. The business team and Matteo provide valuable support and best advice for growing my business! In addition, they do the kind of work on their platform that Airbnb and VRBO require their clients to do eg the manipulation of rental rates. And, unlike the Airbnb and VRBO platforms, the Your.rentals platform doesn’t try to trick you eg the possibility re the latter of forgetting or simply not understanding that when you amend rental rates, you often must do so on the calendar as well as in the default box. None of that shenanigans on the Your.rentals platform.

Great channel manager easy to use. We can be on many channels and have everything centralised in Your Rentals. It helped us to grow our business. Customer service always available. I can recommend, 5 stars!

I have had a great experience with Your.Rentals thus far. Challenges are there as with any other system but the team works together with you to resolve them.

So far so good. Exchanging with them was quick and easy. I'll see how they perform later own but, so far, good!

The way they cost cancellations is not accepted. Support to the client is none.
The fee they cost the guests are high very high.