They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.
Company replied
Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .
Company replied
As a host, I’ve received many bookings through Your.Rentals — far more than I expected, especially in the first two months. I was worried about having a fully prepared apartment sitting empty, but... See more
Company replied
Company details
Information provided by various external sources
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Contact info
Vesterbrogade 149, 5., 1620, Copenhagen, Denmark
- support@your.rentals
- your.rentals
3.5
Average
641 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to thank Lidia and Bem for…
I would like to thank Lidia and Bem for there swift help in resolving a matter for us. They were both professional and easy to deal with. I am looking forward to continuing a good working relationship. Thank you team,
Phansa
November 4, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words! We’re delighted to hear that Lidia and Bem provided you with prompt and professional assistance. We’re proud of our team and their commitment to supporting our users. We look forward to continuing our partnership and are always here to help whenever you need us. Thank you for choosing Your.Rentals!
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The team of your rentals is very…helpful and reliable.
My experience is that the team of your rentals definitely has helped me to make my business grow. And they still continuing this by providing an excellent and reliable customer service.
Absolutely perfect!
October 28, 2024
Unprompted review
Reply from Your.Rentals
Thank you Hendrik for your kind words.
Reply from Your.Rentals
Thank you Dionisis
Listing changes support
Any questions regarding listing changes were handled clear, quick and with good suggestions added. Thanks Lidia Pham - great job!
October 17, 2024
Unprompted review
Reply from Your.Rentals
Thanks for your feedback Andreas! Lidia is one of our cherished support team members, and it's no surprise to hear such good praise :) Thank you for taking the time to write.
5* stars to Lindia
5* stars to Lindia
Very fast and helpful service
Thank you
October 11, 2024
Unprompted review
Reply from Your.Rentals
Thanks Mikelangelo!
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The customer service representative are…
The customer service representative are exceptional. They promptly addressed all of my inquiries within 24 hours, my listing is featured on all of the major platforms, and they provided me with guidance on the necessary corrections. This is an excellent service that they offer.
October 7, 2024
Unprompted review
Reply from Your.Rentals
Thank you Wisler!
The agent was very professional and…
The agent was very professional and nice. He replied to me solving some misunderstandings created by one email riceived this morning
October 7, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your review Andy.
Genuine
I expressed my concern about a booking coming from a guest I couldnt get hold of. The supprt team, in this case Juana, got back to me and showed genuine interest and concern about my worries. We emailed back and forth until the issue was solved and closed. I felt well backed up every step of the way. Peace of mind.
October 4, 2024
Unprompted review
Reply from Your.Rentals
Thank you Ellie for you feedback.
Reply from Your.Rentals
Thnk you for your feedback Monika!
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Reply from Your.Rentals
Thanks for your feedback Karin.
Well organised booking system
Well organised booking system, works well for the host
September 6, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your feedback! At Your.Rentals, we strive to provide accurate and helpful support to all our users. If there’s anything else we can help you with, please don’t hesitate to reach out!
Very understanding
The fast response very, understanding and respectful.
September 4, 2024
Unprompted review
Reply from Your.Rentals
Thank you Miiro.
Great information and support
Great information and support. Fast, efficient and very detailed.
August 27, 2024
Unprompted review
Reply from Your.Rentals
Thanks for the kind words Casa Aluem!
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Bare minimum
In my case that service did the bare minimum.
I was a guest in a filthy place with bedbugs.
Called and informed the 2nd day after a horrific night, their response was very late, after 5 days they stepped in and the resolution wasn't explained at all, stayed 1 of the 5 nights, demanded photos after my checkout, not since i was at the property and proceed with no explanation why they will refund only 2 nights, that resolution came 5 days after checkout, so 10 days after the problem report.
Hope they will reorganize and be more responsive and fair.
August 24, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience falls far short of our standards, and we are taking your concerns seriously. We understand the frustration caused by the delayed response and the confusion surrounding the resolution. Please know we are reviewing this case to prevent similar occurrences in the future. We aim to be more responsive and transparent in all communications. Thank you for bringing this to our attention, and we truly hope to earn back your trust in the future.
YR Support
We appreciate YR's services
We appreciate YR's services. Bem from the resolution team is particularly amazing at his job.
Would recommend.
August 20, 2024
Unprompted review
Reply from Your.Rentals
Thank you Lola, we will forward your message to Bem.
YR Team
Lidia
Lidia
Has been a great help to me setting our website up correctly.
Thank you
Amanda
August 19, 2024
Unprompted review
Reply from Your.Rentals
Thank you Amanda for your kind words, I'll make sure Lidia know about them!
Reliability
Even in front of difficulties, they have honoured their commitment and taken full responsibility.
August 13, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words Gianni. We are glad to read your comment.
We keep working to improve our service and bring the true "all in solution" for vacation rental property managers and owners.
Best regards,
YR Team
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It is always great experience and…
It is always great experience and support from Scott!
I love the Your Rental application.
August 14, 2024
Unprompted review
Reply from Your.Rentals
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with Scott and that you love the Your.Rentals app. We’re here to keep making things even better for you!
Nice experience
Nice experience. Good follow up, all in all good support.
August 10, 2024
Unprompted review
Reply from Your.Rentals
Thanks for the kind words.
Excellent customer service
Excellent customer service, excellent way and fast handling how to resolve my issue.
July 28, 2024
Unprompted review
Reply from Your.Rentals
Thank you for your kind words and for taking the time to leave a review.
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