Your Contour Reviews 

As a long-term customer and a professional with experience in customer care, I am deeply disappointed by the complete lack of professionalism, ethics, and loyalty shown by this clinic. Instead of investigating customer issues fairly, the owner blindly chooses to listen to untrained staff members over loyal clients.

The staff working here have a disgusting attitude. They regularly make customers wait a long time past their scheduled appointment times, yet they don't even bother to apologise for running late. This clinic employs unprofessional staff who lack proper customer service backgrounds, qualifications, and experience, effectively using clients as test subjects. Even when you come in as a "model," you are still charged for treatments—it is not free—yet you are treated terribly. Furthermore, the products used are not genuine and do not last long. Staff mixed water into the syringe and pressured customers to come back for fast, rushed treatments just to cycle through clients quickly.

My specific issue arose when I attended an appointment while suffering from a severe tooth infection, taking antibiotics and pain medication. The experienced practitioner advised that treatment should be postponed, which I fully accepted. The problem started when I requested to rebook specifically with that experienced practitioner. I had previously been advised to see them because another staff member openly stated they were still in training and could not perform the treatment in the area I required.

Instead of handling my rebooking professionally, I later received a phone call informing me that both myself and my elderly friend had been banned from the clinic. Serious allegations were made about my behaviour, despite no proper explanation or evidence ever being provided.
Management stated that CCTV footage had been reviewed before making their decision. I formally requested access to the CCTV footage and asked for clarification regarding the allegations, followed by a written complaint and subsequent correspondence.

Despite being given multiple opportunities to respond, the clinic chose to ignore my requests and failed to address any of the concerns raised. Although all of my payments were eventually refunded, including cash payments, the way this matter was handled was completely unprofessional.
I found their total lack of communication, accountability, and professionalism deeply concerning.

Ultimately, they constantly have to change their team because the owner hires unprofessional staff, fires them, and keeps replacing them with new, untrained people. I would not recommend a business that operates with constant staff turnover, displays such an unacceptable attitude, uses diluted products, makes serious allegations against customers, and completely ignores formal complaints.

Had amazing treatment from Dawn, she explains side effects the benfit of having the treatment, takes her time, puts you at ease, thank you

I have been going to cool contours for years but will not be going back. It seems all the old staff have left (I wonder why) and what is left is a bunch of unqualified unprofessional young people who do not know what they are doing. My last appointment was changed at the last minute (to the following day!) I received a text/email to inform me of this. It was very inconvenient. When I did arrive I was seen by 2 young girls who bickered and did not seem to know what they were doing. I had RF microneedling and there was not the usual discomfort while they were doing it or the same results. The time before I went for HIFU and again could not feel it during the treatment (you usually do) and there were no positive results after. Finally today I missed an appointment because the confirmation emails did not come through and I could not get through to them on phone (answer machine messages full). They are charging me for the missed appointment. I’m done. Go somewhere else for better quality treatments and more professional staff.

Had a excellent experience with Michaela did my botox very experienced in her professional career very polite. It was the Newcastle clinic 9 yrs of getting my treatments done with cool contours amazing as always

I have been using cool contours for 3 years now, and travel from west Sussex, I’ve had a number of different treatments and highly recommend, the staff are all lovely friendly and professional

Had Luxia face boosters done by Dawn !fantastic very little bruising and face looks great cant reccomend them enough ,always get great service and all the girls are lovely !!

In regards to ‘Hair Heaven’ I had come in for a hair extension maintenance appointment for the cost of over £100 for them to only take 4 extensions out and put a them back in. Which is NOT what a maintenance appointment is. I then had my colour done which I was over the moon with the outcome but was then left walking out with sopping wet extensions. I felt uncomfortable to speak up whilst I was there but send a kind message shortly after explaining how upset I was with the outcome. The owner ‘Jimmy’ has been nothing but unprofessional and rude throughout the whole process. I then shortly after received a private message on WhatsApp from Jimmy saying “Your some weird obsessed Alf events fan” & “Get a job babe” & “Carey on mucking out sh*t for a living”. I am honestly appalled and shocked at all of these messages and I would not expect this from a new starting business. I would not recommend booking to get your hair done with ‘hair heaven’.

I would also like to note my extensions have been awfully placed and left me in a lot of pain.

The receptionist Jenny or Jinny, I think it was, was so lovely. Honestly an angel i could not fault her. The woman who did my lips and chin fat dissolver was Michelle. She rushed so much I was only sat in the chair for 5 minutes. Bare in mind I have had the procedures done with a lovely woman who works at home by herself and it was a 45 minute appointment because she takes care. Half my chin dissolver ended up all over me the same with my lips.(I had this done in December and nothing has changed with my lips or my chin) I was numbed twice before the appointment but it made no difference she was so rough it was honestly horrendous. I’ve had my lips done since I was 18 (almost 9 years) and I’ve never had tears to my eyes since I had gotten lip filler. I would not recommend. The only reason I would come back was to speak to the owner because she was lovely.

I have been visiting Cool Contours for a number of years travelling from Essex .....all the staff I have had treatments with are knowledgeable and friendly. I tried the Luxia treatment on my neck in February and had a further appointment on 1st March with Luxia skin booster on my face. I found the results impressive...my face and neck felt smoother and looked glowing! I also noticed fine lines were much fainter. I am 68 and so so very pleased with the Luxia experience....and the wonderful staff.
Well done Lucia and the Cool Contours team ....!!!

I had LUXIA on my neck this morning and the difference is amazing.
I had no pain or bleeding which I was expecting as I hadn’t had Luxia before but I will definitely be having it again in other areas.
Thanks Louise you are a star, I walked out feeling great about myself.

Absolutely brilliant- staff friendly & knowledgeable. Prices very affordable & results are great. Thanks to Lucia & her team

Been coming to cool contours for a while now every time ive been i had a amazing experience with the girls very professional and so good at what they do thanks girls

I had the Luxia skin booster 6 weeks ago, fab results. Booked in for this Thursday for 2nd treatment this week.

Well what can I say ! Absolutely LOVE cool contours ! On arrival Debbie on reception is so lovely and gives such a warm welcome and straight away I felt not so anxious . I had the Luxia new skin booster in my face done by the lovely Emma , who again was so lovely , gentle and explained my treatment , she even suggested having it done in my lips , which is one thing I would never have done , I did and was so so pleased with the results . I have booked another treatment for a few weeks time . Found my favourite place now . Highly recommend to anyone who is anxious about having any treatments done , so professional and it feels like one big family when you arrive . After a few hard weeks with my partner having cancer you have today made me smile again and so looking forward to my next visit . Thenkyou so so much xx

Absolutely love this beauty clinic alway feel comfortable , anything I’ve had done here has turned out amazing , the receptionist is always available to listen and advise , the staff are excellent would definitely recommend to any one

DO NOT ORDER FROM THIS COMPANY.
Ordered the item and it arrived within the timescale, however the item didn't work.
Emailed over a period of 2 months last time this morning and everytime the same message of 'Your message couldn't be delivered. Their inbox is full, or it's getting too much mail right now'.
Shoddy and a scam.

Even one star is too much! The company doesn't deserve it! I ordered the product and I received completely faulty device. The customer service is terrible! I never get replacement of the product or refund. It's a FRAUD!

Bought the glute trainer that is completely faulty, the remote doesn't turn on and isn’t the same as the one in the instruction’s. Iv’e sent numerous messages, all of which have been ignored.

SCAM...I never received my order. Bad customer service.

i got my order of three waist trainers and it took over a month to receive, i even had to file a paypal claim, then the size large barely fit my 7yrs old 50 lb child... SCAM