Your Image On Canvas Reviews 

243
TrustScore 2.5 out of 5

2.5

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Rated 3 out of 5 stars

I ordered from Your Image On Canvas over two weeks ago, but my product hasn't arrived yet. Communication has been a challenge with no response to my emails and difficulty reaching them by phone. I pla... See more

Rated 5 out of 5 stars

I suddenly decided I wanted a large canvas of one of my floral images for my bedroom. I'd received a tempting discount offer by email & have used YIOC before, BUT..... it was 4 days before Xmas! :... See more

Rated 1 out of 5 stars

Having used yourimageoncanvas a few times in the past few years and always been happy, I ordered a canvas over a month ago for a birthday present. Hasnt turned up! Tried ringing the premium rate ph... See more

Rated 1 out of 5 stars

The canvases eventually turned up (albeit 6 weeks late!). Ended up having to rush about sorting other gifts for Christmas. Images where washed out & it has been impossible to contact them throughout... See more

Company details

  1. Photo Printing Service

Information provided by various external sources

Creating canvas prints from our customer's own photos to brighten up their homes and preserve their favourite memories and photography.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

243 reviews

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2.5

All reviews

(243)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Since the new owners have taken over, this place has really got its act together, I got my order in great time and the quality is amazing, at such a good price as well! Will definitely use these guys again!

August 16, 2022
Unprompted review
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Rated 1 out of 5 stars

Scam company !!

Having used yourimageoncanvas a few times in the past few years and always been happy, I ordered a canvas over a month ago for a birthday present.
Hasnt turned up! Tried ringing the premium rate phone number on website, says number disconnected but still got charged 60p to call it. Emailed them, bounced back the next day! Messaged on Facebook, no answer.
Absolutely disgusting that their website is still taking orders and payments but providing no goods. Doesn’t look like the business is operating anymore.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

An excellent company at amazing prices.

An excellent company at amazing prices.
I bought a number of landscape scenes showing the surrounding area of my cottage, superb.
Its an area of natural beauty and image on canvas brought this out
Communication was swift friendly and to the point.

February 26, 2021
Unprompted review
Rated 1 out of 5 stars

A sorry excuse for a business

The canvases eventually turned up (albeit 6 weeks late!). Ended up having to rush about sorting other gifts for Christmas.
Images where washed out & it has been impossible to contact them throughout the whole time.
I did receive a text saying my items had been posted - a week after they arrived (face palm & head shake followed).

January 1, 2021
Unprompted review
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Rated 1 out of 5 stars

I have used this company for a long…

I have used this company for a long time now and have always been well happy with their work and delivery, but since they have updated their website I cannot even access it, it will not except my email address not even to reset my password 😡😡

December 26, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid

Absolutely rubbish, never answer emails, msgs and when my canvas did eventually arrive after nearly a month it was rubbish the image was blued even though the photo was given a 10/10. I have put in a PayPal dispute but I doubt they will reply anyway.

December 21, 2020
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE JOKERS

Something has gone badly wrong with this company. I have been a customer for many years, and never had problems before, but this time the canvas I received was appalling. The 'new'website won't even let me log in and check the status of my orders, and when I tried to email them to complain the email delivery failed (Fault their end). I tried ringing instead but my mobile (thankfully) stalled me by telling me I'd need more credit to ring a premium number. YES, A PREMIUM NUMBER IS THE ONLY WAY OF CONTACTING THESE JOKERS!!!
This cannot be the same people it used to be. They used to be a great little company for getting canvases made, but not anymore. I'm going to have to find an alternative vendor because I'm never going to use Your Image on Canvas again. AVOID!!

December 16, 2020
Unprompted review
Rated 1 out of 5 stars

Poor service, zero customer service, AVOID!

Terrible company
Next-Day order arrived 2 weeks later
Poorly constructed MDF frame and 'canvas' not stretched properly. No instruction how to fix the hangers.
What seems to be staples are showing through in the corners.
Emails remain unanswered and I was cut off of live chat as 'this is for sales only'

December 11, 2020
Unprompted review
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Rated 5 out of 5 stars

Impressive Customer Support

I have used 'Your Image On Canvas' for many years now with never a problem so have not needed to contact their customer support before. However, my last order of 7 canvases were good as usual except one which had a crease across the canvas. I sent a photograph of the problem to customer support who responded within an hour saying a replacement would be sent out urgently. This they did and I received the replacement in less than a day. This is how all customer support departments should operate. It was inconvenient having the problem, which may even have happened in the post, but these things happen. What I wanted was a timely resolution and 'Your Image On Canvas' certainly delivered, with no argument, and extremely fast.

September 5, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have been so impressed with the excellent customer service I received from this company when I had a query. They were prompt in dealing with my request and extremely helpful. When my canvas came, it was excellent quality and I am really pleased. My experience has been excellent. Thank you.

July 15, 2020
Unprompted review
Rated 1 out of 5 stars

Having received my order from these

Having received my order from these, the canvas is poor its not been stretched properly, there is a dent in the canvas, my 2 year old grandson could have done a better job than this.
Seriously don't waste your money pay more and go elsewhere you get what you pay for.

July 12, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Wow a great company to deal with, my print had some lines on a sent an email with a photo and I got another within a week.
Brilliant I am very happy and recommend this company , it’s nice to have good customer service and people that listen. Thank you

June 9, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

My girlfriend had ordered 3 prints all different images, two arrived on the same day which exactly the same then a third came which was different but the completely wrong frame which had came apart in the packaging. This had been mixture of cheap materials and complete incompetence, i would recommend that you do not use this company.

June 8, 2020
Unprompted review
Rated 1 out of 5 stars

POOR QUALITY BIN FODDER

Really disappointed with the Canvas that arrived. The photo I sent was Bold and Glossy . What I got in return was a poor , dull piece of tat . It looked shocking , you could even see the imprint of the wood frame , showing through I sent the same picture to another company and got a brilliant Canvas back. Definitely wouldnt recomend this company .

May 24, 2020
Unprompted review

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