Your Law Reviews 

259
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sending a great salute to the crew at YOUR LAW. Wishing you all a Happy and Successful New Year 2021. My greatest and sincere appreciation goes to Abigail Olsen who managed my Personal Injury claims... See more

Company replied

Rated 1 out of 5 stars

Not heard hardly anything for 3 years poor communication then told that they had cyber attack so information was breached Now a letter today stating after 3 years my claim would not be successf... See more

Rated 5 out of 5 stars

After my accident caused by a third party at work. YOUR LAW, did as great job dealing with my case even when third party claimed no fault of theirs. Would also like to say although during this... See more

Company replied

Rated 5 out of 5 stars

Throughout this claim Avernell William who has been my handler has been excellent. I am very busy and at times took weeks to provide details and documents. Avernell was always patient and understa... See more

Company replied

Company details

  1. Insurance Attorney

Information provided by various external sources

We provide only the best legal service for your personal injury claim, leaving you at ease throughout the entire claims process.


Contact info

3.6

Average

TrustScore 3.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(259)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy!

My case has taken a while but most of that was due to the company I’m claiming from!
I’ve had no problems at all, and have been updated regularly. They have also been understanding of me preferring emails, rather than phone calls. Have been very happy with the service.

October 19, 2020
Unprompted review
Your Law logo

Reply from Your Law

Glad to see you have been happy with the service received, Ann. Thank you for your great review.

Advertisement
Rated 1 out of 5 stars

Your law is the worse company I have…

Your law is the worse company I have ever dealt with.

My claim was opened on the 8th of September 2019.
My current injury claim case has gone on for well over 1 year with zero communication from YourLaw. The last email that I was sent was on the 1st of June and my response was ignored. If you are thinking about using this company do not!! Save yourself a future headache.

October 16, 2020
Rated 4 out of 5 stars

My case has only just begun

My case has only just begun . But they have been very helpful with my case . And have always responded quickly to any queries i have had .
Would recommend them .

October 15, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Mr Usher, thank you for your kind comments and for recommending our service.

Many thanks,
Your Law Online Team

Rated 5 out of 5 stars

I would definitely recommend this company

From the beginning of my claim I have found them very good. It was easy to contact them and they kept me informed throughout. I would certainly recommend them.

October 15, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Paula,

Thank you for recommending our service and for rating us so highly.

Many thanks,
Your Law Online Team

Rated 5 out of 5 stars

It was a delay in the beginning of my…

It was a delay in the beginning of my case but improved afterwards.
Excellent service and great customer experience. I would definitely recommend

October 15, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Mehdi, thank you for taking the time to leave your experience of our service. We're glad to see all turned out well.

Many thanks,
Your Law Online Team

Advertisement
Rated 4 out of 5 stars

At this time I have no complaints ,my…

At this time I have no complaints ,my case is still ongoing ,but they have kept me in the loop and whenever I had questions they were quick to reply and very understanding .

October 15, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi R Baston, thank you for leaving your honest feedback and rating our service.

Rated 2 out of 5 stars

I instructed Your Law to act in 2…

I instructed Your Law to act in 2 cases, the first one failed completely and the second one has stalled with not response from them since 21/07/2020, despite emails and phone calls to them. I would advise avoiding them for anything slightly complex as they don't seem to have the expertise or resources.

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and great customer…

Excellent service and great customer experience. I would definitely recommend

October 12, 2020
Unprompted review
Your Law logo

Reply from Your Law

Thank you for recommending our service, Sally.

We really appreciate your kind feedback.

Many thanks,
Your Law Online Team

Rated 5 out of 5 stars

Your Law have been excellent when…

Your Law have been excellent when dealing with my incident, these are hard times and society is slow but Your Law have been very professional and kept my claim rolling smoothly.

October 12, 2020
Unprompted review
Your Law logo

Reply from Your Law

We're glad to have helped make this experience a smooth one for you, Dave.

Thank you for rating our service so highly.

Many thanks,
Your Law Online Team

Advertisement
Rated 5 out of 5 stars

My first time with a claim great…

My first time with a claim great service got me physio not long after my accident very helpful and through my claim and replying to messages would highly recommend very friendly

October 12, 2020
Unprompted review
Your Law logo

Reply from Your Law

Thank you for recommending our service, Chris. It's great to see the team described as very friendly.

Rated 5 out of 5 stars

I am very happy with how Your Law has…

I am very happy with how Your Law has dealt with my claim. Christian has been excellent and very professional, he has always kept me up to date with any information that I've needed to know, I would highly recommend Your Law. They even organized for me to have physio for my injuries.

October 8, 2020
Unprompted review
Your Law logo

Reply from Your Law

Thank you for recommending us, Stuart. We really appreciate you taking the time to leave your kind feedback.

Rated 5 out of 5 stars

Excellent Service

Christina was very helpful throughout my claim process, which she also kept me well informed throughout of any changes and questions I had. Would just like to say I would definitely recommend Christina and Your Law. Thankyou

October 7, 2020
Unprompted review
Your Law logo

Reply from Your Law

You're welcome, Courtney. It's really great to see Christina recognised for her hard work.

Many thanks,
Your Law Online Team

Rated 1 out of 5 stars

Disgusting

Disgusting! My sons case has been transferred by many handlers and in between the file has been gathering dust!! Over 2 years and still no compensation although the amount was agreed. My sons file was suppose to be with the arbitrator from since July - only to be sent back to the paralegal, asking the same questions from months back, as well as written confirmation. I have been fobbed off with all sorts of excuses and she has the nerve to say that he won't get his compensation, although her colleague said they had referred his case to the debt recovery team - his words, they were expecting the money to be paid, so who the hell is lying?! Scammers!!

October 1, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Your law provided me with an excellent…

Your law provided me with an excellent service and were very professional understanding. They always kept me in the loop and updated me on the progress of my claim which was during a difficult time. I would highly recommend your law, a great service.
A special thank you to Abigail who was always helpful, polite and easy to talk to. Keep up the great service.

August 26, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Davinder, thank you for recommending our service. It's great to see Abigail described as helpful, polite and easy to talk to.

Many thanks,
Your Law Online Team

Rated 5 out of 5 stars

I have been dealing with your law for two years

I have been dealing with your law for the last couple of years after having a fall in a public area and breakneck my arm
They have been fantastic ,They kept me informed did not tire of phone calls from me .Gave me clear explanations of the process . The young lady handling my case has been a pleasure to work with

August 20, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Ms Deirdre O Connor, thank you for taking the time to leave your positive experience of our service. We're glad we have been able to help you through this process.

Many thanks,
Your Law Online Team

Rated 1 out of 5 stars

Find another company - shocking service

Both my husband and I had terrible service. Took over 2 years to get a payout and then it was much smaller than that of the other parties who had been in the same accident but went with another law company. It did improve when we made a complaint but we shouldn't have to do this to get a decent service. If you get offered physio at the start of the claim think carefully about taking it because it does get deducted from the final fee. They say it doesn’t but they reduce the personal injury amount to compensate for it. Our friends didn’t have physio and got paid a higher amount. Management are rubbish. I have a complaint in and they haven’t followed their own procedure. No consistency in approach. Do yourself a favour and go with another company.

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

I found Your law very professional

I found Your law very professional, extremely helpful and were able to help me in matters where I did not understand. At no point did I feel under presure to make a decision. There response time in answering emails was really good, phone conversations easy, I was kept informed very well through out the process.

Thank you for helping me.

August 11, 2020
Unprompted review
Your Law logo

Reply from Your Law

You're welcome, Shaun. We're glad we could help.

Many thanks for taking the time to leave your kind comments, it's much appreciated!

Advertisement
Rated 4 out of 5 stars

Patience wins the day

I had a bad fall in December 2017 breaking my humerous bone resulting in having to undergo surgery to repair and plate it, then a very long recovery period with further surgery and physiotherapy. Throughout the duration of the claim process I can't fault the care, understanding, communication, patience and support from initially Lizzie and in the last few months Talia to bring my claim to a very satisfactory conclusion. I would highly recommend Your Law to family and friends.

August 4, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Mary - Irlam, thank you for taking the time to leave your positive service experience. It's great to see our team described as patient and supportive.

Thanks,
Your Law Online Team

Rated 5 out of 5 stars

Motorbike accident

I had a motorbike accident back in April 2019.
I got in touch with Your law to deal with my case i was kept up to date with my claim through out,i had two case handlers one left your law then i had another Owen Lakes.
he kept me up to speed with my claim any problems just emailed him.

my case was finally ended in june 2020 with all my expenses and compensation it would of been sooner but with the covid it was understandable.

I would highly recommend your law and Owen Lakes to deal with any claims.

August 4, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Mark, thank you for taking the time to leave your positive review of our service. It's great to see Owen's hard work recognised.

Many thanks,
Your Law Online Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look