Your Mortgage People Reviews 

Laura and Nick, our advisors, were brilliant from start to finish. They were professional, knowledgeable, and always happy to help throughout the entire process. They kept us informed every step of the way and made everything straightforward and stress-free.

Their excellent customer service and attention to detail gave us confidence from the beginning, and we really appreciated their support and guidance. We would highly recommend their services to anyone looking for a professional and reliable experience.

Thank you, Laura and Nick, for all your help! ⭐⭐⭐⭐⭐

Great team, especially Sophie who provided a very speedy, well communicated service from start to finish!

Extremely disappointing service and serious confidentiality concerns

We recently used Your Mortgage People for our remortgage and unfortunately our experience was extremely disappointing from start to finish.

Although the remortgage eventually completed, we felt that we had to do much of the work ourselves. We were constantly chasing for updates, following up on outstanding actions, and repeating information to different members of staff. We were never informed from the outset that multiple people and departments would be involved in handling our case, which led to confusion and poor communication throughout.

Part of the process was also handled by Integra, a company used by Your Mortgage People. Unfortunately, many of the issues we experienced appeared to stem from the lack of communication and coordination between the various parties involved. As customers, we were left chasing updates and trying to establish who was responsible for different parts of the process.

One of the first issues we encountered was Samantha’s middle name being recorded incorrectly on multiple occasions, despite us correcting it several times. This resulted in unnecessary delays, additional correspondence, and avoidable stress.

We were also repeatedly asked to resend documents and information that had already been provided. It often felt as though information was not being passed correctly between departments, leaving us to complete the same tasks multiple times.

The most concerning issue was that our mortgage deeds containing confidential personal and financial information were sent to the wrong email address. After repeatedly informing the company over several days that we had not received the documents, we were eventually told they had been sent elsewhere. We consider this a serious breach of confidentiality and are extremely concerned about how our personal information was handled.

When the deeds were eventually sent to us, the document quality was poor, with print so small that our witness struggled to read them. We completed and returned the documents, only to be told they were not acceptable and had to be completed again. This was particularly frustrating as the issue arose from the documents supplied to us. We also incurred additional costs having to send documents by signed-for delivery.

Throughout the process we felt that we were doing the chasing, coordinating communication, and resolving issues ourselves, despite paying for a professional service. The overall experience caused significant frustration, inconvenience, and stress.

We have submitted a formal complaint and are currently awaiting the outcome of Your Mortgage People’s investigation. However, based on our experience, we cannot recommend their services. The repeated administrative errors, poor communication, lack of ownership of issues, and apparent mishandling of confidential information fell well below the standard we expected from a professional mortgage broker.

From start to finish the staff at Your Mortgage People were friendly and understanding. Justin and Laura in particular couldn't do enough to help us. Our mortgage completed today and we are very pleased with the service we received at every stage.

Unbelievable experience trying to get a mortgage is quite daunting but Charlotte Wilson of your mortgage people was so professional and understanding and made the whole experience so easy and found the best mortgage for our requirements would definatly recommend

We honestly couldn’t be happier with the service we received from Your Mortgage People. From day one, they made us feel completely at ease and took the time to really understand our situation rather than just treating it like a standard case.
What stood out most to us was how approachable and patient they were. They explained everything clearly, answered every question we had (no matter how small), and never made us feel rushed or pressured into a decision. It genuinely felt like they had our best interests in mind throughout the whole process.
Finding the right remortgage deal can be stressful, but they made it feel straightforward and manageable. They worked hard to secure a deal that suited our needs perfectly, and we’re confident we wouldn’t have found something as good on our own.
Communication was excellent throughout – We were always kept in the loop, and any updates or next steps were explained clearly and promptly. That level of support made a huge difference.
Overall, We’re really grateful for their help. They made what could have been a complicated and stressful process feel smooth and hassle-free. We wouldn’t hesitate to recommend them to anyone looking for mortgage or remortgage advice. A special thanks to Ivaylo, Steven, Ben and Mia for all their help.

Everyone we have dealt with at Your Mortgage people have been excellent. Robert, Leigh and Jason were helpful, kind and efficient. They found a product that worked well for me (I am self employed so not always an easy task) and they constantly communicated with me letting me know what was happening. We were kept up to date through the process and they happily answered all my questions. I would highly recommend. These are the best company I have ever dealt with over my many years of being a landlord. I will definitely be using them again in the near future.

I have never had a mortgage sorted as quick and as simple as today. I'd like to thank Peter Hart for helping make is go so efficiently.
Definitely recommend your mortgage people and Definitely recommend Peter Hart.

Fantastic service, highly recommend.
Aaron has been a fantastic help in advising and sorting our remortgage. His knowledge and understanding has been very much welcomed and made this stressful job much easier.

Good communication
Listening to customers
Delivering what was promised.

Customer service from Your Mortgage People was amazing from start to finish. I couldn't have made it to the 'finishing line' without Shahid and his team and would definitely recommend them. A very big thank you to them all!

You carn’t get to talk to anyone on the phone and for somebody that is in there mid 60 s makes it very difficult

Very good service.

Second time using them. Clear and up-front about things. Found us what we needed and locked in a rate nice and early which avoided any nerves about potential interest rate rises between them and completion. Also helped with questions about buying and selling during the process because we were a bit spontaneous and decided to move house!

Great service, prompt responses, amazing people

I took out a secured loan and was very impressed with The Mortgage people, they are very professional and provided me with the advice and options so I could decide the best way forward. Laura was very responsive and made the process easy to follow. The loan went through super quickly and was stress free I would definitely recommend

I cannot recommend Your Mortgage People highly enough. From start to finish, the entire process was smooth, fast, and completely stress-free. The team went above and beyond at every stage, providing clear guidance, prompt communication, and expert advice tailored to my circumstances.

What impressed me most was their professionalism, attention to detail, and genuine commitment to achieving the best possible outcome for me. Every question was answered quickly, and I was kept informed throughout the process, which gave me complete confidence and peace of mind.
Their efficiency and dedication made what can often be a complicated and overwhelming experience feel straightforward and effortless. Nothing was too much trouble, and the level of customer service exceeded all my expectations. If you're looking for a mortgage adviser who is knowledgeable, responsive, and truly puts their clients first, I would highly recommend Your Mortgage People. An outstanding service from an outstanding team. Thank you for going the extra mile!

My advisor Richard Simmonds was great to deal with, very thorough and friendly. Not judgemental, was clear and informative. Highly recommend. Sophie Hitie took over the final steps and was great and very prompt at responding to emails. Thank you both

Everyone was really helpful, very good communication from Robert. Felt that everyone was working to get us the best deal, only negative I would say was at times we spoke to different people for different things and that could get confusing.

The deal which they sourced was good, they were parient and explained the whole process thoroughly