After 26 years with another energy supplier. Time for a change. NRG was recommended by our neighbour. Excellent service from the first initial call. Helpful, polite. Delivery was a few days earlier th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more
Company replied
Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more
Company replied
It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more
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Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 2 weeks
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Delivery driver was really friendly…
Delivery driver was really friendly kind and respectful of property and free ranging chickens. Excellent
July 16, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Reply from Your NRG
Hello, we are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Easy and helpful contact and service
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our customer service.
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
The delivery was made early and the…
The delivery was made early and the price was good. Thank you.
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Always on time with delivery
Always on time with delivery. Polite drivers and competitive price
July 16, 2026
Reply from Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
The delivery was days late and I …
The delivery was days late and I wasn’t notified. I didn’t have a slip through my door advising me it had been delivered.
My payment as I had done it over 3 months took one payment on delivery and another one 2 weeks later (a month after ordering) so I had two payments going out in one month.
July 16, 2026
Reply from Your NRG
Hi Wendy,
Thank you for your feedback. Having reviewed your order I can confirm that the delivery was completed 2 days before the end of the delivery window provided at time of ordering, so it was delivered within the agreed timeframe. In addition, a text message notification was sent out to the mobile number registered on the account at 18:32 the day before delivery.
With relation to the payment, we only take a pre-authorisation at time of order. This amount will normally be released back to you within a few days & your actual payment will only debit once we have delivered and for the exact amount of litres we delivered.
I appreciate that this may have caused some confusion, and I hope the above explanation clarifies what happened. If you have any further questions regarding the delivery or payments, please let us know and we will be happy to help.
Kind Regards,
Justyna
Customer Services Manager
Great local heating oil provider ... 🤩
Really like ordering my heating oil through NRG ...it's local & you can phone easily with any queries & speak to a human 😁.
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our customer service.
Easy transaction order
Easy transaction order , price per litre was slightly higher than Goff but their customer service is not so good. Delivery driver was friendly and helpful .Thank you
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our customer service.
Just good old fashioned service
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Great service and efficient
Great service and efficient. Communicates really well and delivery driver was excellent
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Really quick delivery and at great…
Really quick delivery and at great price. Good service too
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Very easy ordering process and all…
Very easy ordering process and all staff helpful, driver was very good.
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Very competitive pricing
Very competitive pricing, easy ordering and good communication.
July 16, 2026
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
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