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Your Skincare Source Reviews 7

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TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Never got my package

Never got my package. Customer service totally useless even tho I had bought insurance. When I went to go check my order to find where to contact package insurance, it was no where to be found and I know I bought it because I had seen other negative reviews so I decided to be safe. Clearly something shady with their website. SCAM SITE.

February 3, 2026
Unprompted review
Your Skincare Source logo

Reply from Your Skincare Source

Hello,

We take all feedback seriously and are always open to resolving concerns. However, after carefully reviewing our records, we are unable to locate any order, account, email correspondence, or customer interaction that matches the name associated with this review.

Your Skincare Source is committed to providing authentic, medical-grade skincare products and exceptional customer service. If you have genuinely had an experience with our company, we kindly invite you to contact us directly at [your customer service email] with your order number or details so we can properly assist you.

We believe reviews should reflect real customer experiences, and we are more than willing to resolve any verified issue promptly and professionally.

We look forward to hearing from you.

— The Your Skincare Source Team

Rated 1 out of 5 stars

Horrible service

Horrible service. I NEVER got the product i purchased and they don't have a phone number. When i finally was able to communicate with a chat person they told me that there was NOTHING they could do. I will NEVER do business with them again.

January 2, 2026
Unprompted review
Your Skincare Source logo

Reply from Your Skincare Source

Hi Vera!

I understand how frustrating this situation feels, and I’m truly sorry for the stress it’s caused. According to USPS tracking, the package was marked as delivered, as reflected on the USPS website.

While I know this isn’t the outcome you were hoping for, we do offer optional signature confirmation and shipping insurance at checkout to provide added peace of mind. I completely understand that not every customer chooses these options, but they are available for situations like this.

We also shared that USPS is able to pinpoint delivery locations within approximately three feet using GPS, and we recommended reaching out to them directly to request further assistance and to file a lost package claim. They will be the best resource to investigate what may have happened after delivery.

Our shipping policies are clearly outlined at checkout and at the bottom of every page on our website so customers can review all details before completing their purchase. Please let me know if you need help locating that information or if there’s anything else I can clarify for you.- Inga

Rated 5 out of 5 stars

If you’re looking for medical grade skin care, look no further!!

I’ve shopped with them a few times, mostly because they ship faster than the other sites selling medical grade skincare! But this last purchase (Black Friday) won me over for good. I needed to stock up on some of my products and I received soooo many freebies it was insane. I even wrote them thinking I got the wrong order at first! But nopeee- it was all meant for me (and now my family for stocking stuffers) I live across the country and got my order so quick!! Please don’t lose that customer service, I’ll be back for more lol

December 11, 2025
Unprompted review
Your Skincare Source logo

Reply from Your Skincare Source

Thank you Allison!!! Wow, you made our day!!

Rated 5 out of 5 stars

Quick shipper, great deals

Quick shipper. Great sales and incredible gift with purchase deals, I had one interaction with staff and she was very nice and helped me find the product I was looking for. I will shop more for sure.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and team

Great customer service and team. Placed several orders so far and when I had questions about a product usage I was helped by a very nice person. This business also has great specials, and gifts, and is verified authorized vendor.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Worst company

Worst company. Do not reply to emails or provide any service whatsoever.

January 20, 2025
Unprompted review
Your Skincare Source logo

Reply from Your Skincare Source

Hello,

We take all feedback seriously and are always open to resolving concerns. However, after carefully reviewing our records, we are unable to locate any order, account, email correspondence, or customer interaction that matches the name associated with this review.

Your Skincare Source is committed to providing authentic, medical-grade skincare products and exceptional customer service. If you have genuinely had an experience with our company, we kindly invite you to contact us directly at [your customer service email] with your order number or details so we can properly assist you.

We believe reviews should reflect real customer experiences, and we are more than willing to resolve any verified issue promptly and professionally.

We look forward to hearing from you.

— The Your Skincare Source Team

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