Youth & Earth Reviews 

337
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of premium health supplements that successfully boost daily energy levels, improve sleep quality, and thoroughly support overall vitality and wellness. Many reviewers emphasize that the support team provides remarkably prompt, friendly, and knowledgeable assistance whenever questions arise about proper product usage or health goals. Though some customers noted minor product sensitivities or raised concerns regarding specific sweetener ingredients included within certain drink formulas. A small number of people also reported occasional challenges concerning packaging difficulties or delivery timing issues experienced during their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality and effectiveness... See more

Customer service

People report positive experiences with customer service, highlighting fast responses and helpful guidance on... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents reply promptly and... See more

Service

Consumers find service to be exceptionally positive, reporting that everything is dealt with speedily and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I was unsure about what I supplements I should and shouldn't be taking. So I contacted Youth and Earth, told them what I what supplements I was taking, told them what areas of my he... See more

Rated 5 out of 5 stars

I have just received the most excellent assistance and customer service from youth and Earth. Everything was dealt with speedily, and thoughtfully. I obviously rate their products or inlet be using th... See more

Rated 5 out of 5 stars

Fantastic, prompt customer service from Youth and Earth (Y&E), even when Royal Mail let me down recently, Y&E answered my email in moments, had a solution and the replacement product was with me t... See more

Rated 5 out of 5 stars

I have used the Liposomal B complex liquid for few months, which tastes really nice and felt like it is doing its job. I had to cancel subscription for time being as per other meds taking and they... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

At Youth & Earth, we believe ageing isn’t something to fear - it’s an opportunity to thrive! As the largest supplier of NAD+ boosters in UK and Europe, we provide the highest purity, bioavailable supplements—from NMN to cutting-edge longevity formulas like our V14 —that support cellular energy, vitality, healthspan, and overall wellbeing. With thousands of happy customers and a commitment to transparency, quality, and innovation, we make healthy ageing simple.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(337)

126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products that deliver…

Excellent products that deliver results.
I must say that after a few months of supplementation with a few Y&E's products I was positively surprised.
I feel more energized and I started feeling that good vibe even before my expectations. That already is enough for a great review.
I am a very demanding guy, turning 50, 2 boxe sessions per week, 1 HIIT, weight lifting, member of a modern dance company, a very stressful job as entrepreneur, 2 kids, a partner living abroad... that's enough to knock out more than a few. Well I thought that this year I needed support to handle all this and Y&E delivered. I am performing even better than my younger classmates and feel always energized.
In 2 weeks time I'll also test my LDL and see if I can avoid statins. If I can beat that, well kudos!
What is also very important is that all information is transparent and clear and in a world where supplementation scams are behind the corner, this is tremendously important to prevent risking your health and slaughtering your wallet.
Website Ux could be improved, but customer service is very reactive and kind whenever there's a glitch.
The only downside is that sometimes they run out of inventory due to increasing demand, but that's ok.

July 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scummy (UNAVOIDABLE) methods of increasing AOV.

Thought I would just hurt their TrustPilot reviews as much as possible due to the fact they have a scammy method of trying to increase Average Order Value by adding a "facemask" to your order when trying to checkout. You literally cannot remove it and no way of paying for your product without having it. XD Biggest load of garbage I have ever seen.

June 15, 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Stal,


Thank you for your feedback, and we're sorry to hear that you felt frustrated during checkout.

We want to reassure you that we do not add any products to your order without your explicit consent, nor do we prevent customers from removing optional add-ons. The facemask you referenced is part of a clearly marked “add to your order” offer that appears after checkout, and like many e-commerce stores, this is simply a way to offer relevant products that may be of interest. It’s completely optional and can be removed with a single click.

This approach is a standard and widely used e-commerce practice designed to enhance convenience and provide customers with bundled value, not to deceive or “scam” anyone.

If you had any trouble removing the item or completing your order, we’d be happy to look into it and help. Please feel free to reach out to us at enquiries@youthandearth.com so we can assist you further.


Best regards,
Youth & Earth Team

Advertisement
Rated 5 out of 5 stars

Query over taking with another product

I recently had a query about one of the products, if it would be safe to take alongside another, the customer service was brilliant and I received the help I needed. Have not had any problems since beginning with Y&E, great service, contact and delivery. I definitely recommend

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

I ordered a product in error and there was an immediate response from Customer Services - the Order was cancelled and the refund sorted..
I'm waiting for my delivery of their Liposomal Hyaluronic Acid - I'm really impressed by this product ...I was getting it via Amazon but it took so long to arrive . My only caveat - just personal - I wish it was a 300mls bottle rather than 250mls

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love everything about this…

Absolutely love everything about this brand ! The products are great, the NMN and Resveratol are just incredible, I have been taking several of their vitamins for many years now... And the customer service is always so efficient and so nice. Love !

June 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam! Used my card details to fabricate another order without my consent

Fraudulent activity from this company!

Update: I have spoken to my bank about this and they confirmed that using my card details to make another order in this manner is indeed a scam and they will now be looking into it. They have removed my card details from the website so that the company couldn’t fraudulently take money from me again.

I made an order of one item on Sunday evening. After I had paid and received notification that my order was complete, it showed me 3 items with a title “add to your order now.” I clicked on one of them to see what it was.

I immediately received a notification that this item had been added to my existing order and paid for, without any chance for me to review the what item was or check the total. I received another email saying “order amended” and that I was now paying £54 instead of £23.”

I wrote to the company immediately to cancel and also complain about this, still on Sunday night.

At 10.15 the next morning I received an email saying that unfortunately a label had already been created for the order so it would be too late to cancel. They did say I could refuse the order on delivery or return it but this doesn’t seem like a reasonable hoop to jump through given that I didn’t make the order in the first place.

Given that I didn’t intend to order the item in the first place, I really resent them creating further obstacles to my cancellation and receiving a refund this order.

If their products were as good as listed, surely they wouldn’t need to coerce me into paying more than I needed to for items I didn’t want?

Tricking me into paying more for an order that has already been processed is fraudulent and unethical, and goes against government guidelines for online shopping.

June 1, 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Dear Abi,


Thank you for reaching out and sharing your concerns. We’re sorry to hear about your frustration and would like to take a moment to clarify what happened.

Firstly, I’d like to reassure you that no fraudulent activity has taken place. We do not have access to or store any customer card details ourselves, payments are handled securely via third-party payment processors like Shopify and PayPal, which comply with all relevant financial regulations and encryption standards.

When you placed your initial order, the screen that appeared immediately after checkout offered you a limited-time special offer to add additional items to your order at a discounted price. These offers are entirely optional and clearly marked. The offer is clearly labelled with an interface stating “pay now” and gives you the option to accept or decline.

As you clicked on “pay now”, the system interprets this as a confirmation to proceed with the purchase using the same secure payment method used for your initial order.

We received your query on Sunday night, just before midnight, outside of our normal business hours. Our team responded to you first thing on Monday morning, but by that time your order had already been processed and the shipping label created. At that stage, it was unfortunately too late to cancel the parcel internally.

That said, as explained in our email, you’re absolutely welcome to refuse delivery or return the item once it arrives, and we’ll issue a full refund as soon as it’s received back in our warehouse. We're not here to force you into keeping anything you didn’t intend to purchase.

We understand how it may have felt confusing in the moment, and we’re sorry for any upset this caused. We value your trust and feedback and are actively reviewing how to make the post-checkout experience even clearer.

If you have any other questions or would like assistance with the return, please don’t hesitate to reply to the email and we’ll be happy to help.


Best wishes,
Youth & Earth Team

Rated 1 out of 5 stars

Very dissatisfied customer

I have been a customer since 2023 and have spent almost £2000 with these guys, so a good customer. However, my experience with the V14 subscription has been terrible. This is the 3rd month that these guys have told me that they have no product, despite reassuring me that new deliveries are expected. Having said this, they are still marketing the product on their site so clearly;y selling to some folk. What is going on? I'm now looking for other suppliers of product.

May 26, 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Mr Warden,


Thank you for your feedback and for being a valued Y&E customer, we truly appreciate your continued support and the trust you've placed in us.

We’re genuinely sorry to hear about your frustration regarding the availability of V14, we want to clarify a few important points:

Firstly, V14 has not been out of stock for three months, it has been just over a month. As soon as the stock issue arose, we sent multiple email updates to all affected subscription customers (including yourself), keeping you fully informed on the situation. In those emails, we clearly explained the reason for the temporary unavailability and the steps we were taking to resolve it.

We also offered two exclusive 40% discount codes as a gesture of goodwill and support during the wait, and we offered personalised recommendations for alternative supplements to help fill the gap while V14 was being restocked.

Regarding your concern about the product still being sold on our website, the product currently available is V14 in powder pouch format, a new variant that’s different from the sachet version you're subscribed to. We made this distinction clear in our emails and invited customers to switch to the new version if they preferred. The original sachet version is not yet available, we’ve prioritised our subscription base throughout.

We understand how important consistency is when it comes to your health routine, and we truly regret any disruption this caused. Our team has made every effort to communicate transparently and support you along the way, we kindly encourage you to check your email updates for full details, as all relevant information has been shared there.

If there’s anything further we can do to assist or if you’d like help switching to the powder pouch version, we’d be more than happy to help.


Best wishes,
Youth & Earth Team

Rated 5 out of 5 stars

Great customer service!

Prompt delivery and the customer service team are really helpful and responsive. I had a query about my subscription and they were able to give me the information I needed within the same day.

May 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent supplements and friendly and…

Excellent supplements and friendly and efficient customer services, so happy with the help I received and I have to d
say the supplements I ordered are the best I have ever purchased.

I have ordered from Youth & Earth many times and will continue to do so.

May 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, I had an issue with billing, I sent an email on Sunday expecting to be contacted a few days later but I got a reply within the hour on a Sunday, all is now resolved quickly, I am more than happy with the service I received
Sylvia W

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service, always quick responses in support. My browser on my phone was slow down and when placing an order an extra product was added to the cart that I didn’t plan to buy. I immediately wrote to support (I think this is an important point - to write immediately, before your order is formed and sent to you) and they fixed everything for me - removed the extra product and returned the money.

May 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look