Youtooz Reviews 1,923

Had my adresse change went quickly after support got in contact with me!

Nice and painless

I ordered a plush early September a month goes by and I ask for an update. 3 days later I'm told it's out of stock and I have to wait till some time in December. I'm sorry but if your paying £40 for a plush, plus delivery and told you have to wait 3 months to receive it. That is ridiculous. Would rather buy a knock off because at least they are some how more transparent.

Product arrived damaged, they immediately shipped out a replacement. Fast friendly service. Couldn’t be happier.

amazing customer service! couldn’t be happier!

Their products are lovely if they ever arrive, I have 2 pre orders and srill no sign of them

Excellent customer service! Our product arrived with a missing piece. I reached out and provided photos and customer service shipped a new one. Super easy process and excellent experience. We love this company and their products!

They quickly fixed my problem and got my package shipped right away :)

Straight forward process, great products, I got the Jumbo Sherman and the Object 278, both showed up within reasonable time and both are great products, I love the amount of detail and care put into it all.

I ordered a Miku-Garfield plushie in like February, something happened with the shipping address (I don’t know if it was USPS or me, my theory is USPS) and the doll was lost. However the people at Youtooz were nothing short of amazing, they helped me throughout the whole process and they were so nice and understanding. Long story short I now have my Miku doll and didn’t have to go through a lot of trouble because of their amazing costumer support. Definitely will be ordering again! Thank you guys ❤️

I asked questions about matters for one of my delivery and they answered quickly with things I wanted to know about, and helped me changed my delivery address. Great service, can't wait to receive my stuff!

Truly amazing work from youtooz. Even after my parcel was lost, they kindly sent me a new one, even though that product was gone. Outstanding work guys :)

Customer support was very fast, got back to me the next day and solved my issue immediately with no further action required from me.

Several times that I call on support for changes of delivery address or a lost figurine, they have always done what was necessary, nothing to complain about, always listening thanks to them! ☺️

I just ordered a youtooz plush and I put in the wrong shipping address. The team at youtooz were amazing, they reached out the very next day and changed the address information for me! Customer Care is exceptional! ♥️

incredibly patient and responsive support staff over multiple days/weeks

I had ordered a plushie back in February and hadn’t received it by August. I emailed support and they were very friendly and helpful. The plushie arrived a few weeks later and I couldn’t be happier! Customer service is their strong suit.

So I made a purchase for the new Oli Sykes plush and I wrote down the wrong address and contacted the support team to try changing it to a different address. With ZERO hesitation I was helped and with the literal sweetest human interaction I’ve ever received. Everyone who is a part of the support teams deserves their flowers!

I pre-ordered two different plushies back in November of 2024. I knew that pre-order would take a while, and I trusted Youtooz to fulfill my order so I left it in the back of my mind for a while.
Fast forward to early September of this year, 2025. I still haven't received either and have zero word about the status of either! Reaching out to the Youtooz customer support team, they learned that one of my packages got lost in the facility and the other was marked as delivered by the delivery company. The kind person helped me to reorder my lost package (at no cost to me) and directed me to the delivery company so I could get info from them. Additionally, the Youtooz person also asked me to keep them updated on what I heard from the delivery company - and that really showed to me that they genuinely cared that my issues got resolved.
Contacting the delivery company overall went poorly. They did not really get back to me and essentially ghosted me.
I reached back out to Youtooz and seriously I've never had better customer service. The person (I'm not sure if it was the same person as before or not) was super helpful, thanked me for my clarification, and resent me my second plushie no ifs-ands'- or buts' about it!
The person (or people) from Youtooz seriously made me feel seen as a customer; cared about as a customer with an issue; and, most importantly of all to me, they felt like a real person on the others idea of the email chain.
😊

When a plush I ordered came damaged, customer service was very quickly able to assist me in sending a free replacement to me, without any hassle. Both kind and understanding.