yoyakunow Reviews 

1,300
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional packaging, noting that delicate figures and items arrive safely wrapped in protective materials. Buyers also appreciate the prompt, helpful, and polite customer support team that guides them smoothly through every step of their purchase. However, some people mentioned that order processing and shipping times could occasionally take a little longer than expected. A few reviewers also noted occasional delays before items were actually dispatched from the warehouse, requiring a bit of patience. Others pointed out that waiting for orders to ship can sometimes feel prolonged compared to larger stores.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, securely packaged,... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure packaging that ensures... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting fast responses and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent communication and... See more

Order

People report positive experiences with order processes, highlighting fast shipping, secure packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future. The website is easy to use and has live stock tracking, something... See more

Rated 5 out of 5 stars

Prices were fair and communication was always good. To be honest I don't care to much if I receive a product with a small dent on the box but that couldn't have happened since my order was packed with... See more

Rated 5 out of 5 stars

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippin... See more

Rated 5 out of 5 stars

Excellent communication - responds within a day or two and always clear. Found an item I was looking for and couldn't find elsewhere so good to have this shop on your list of places to look at. Items... See more


Company details

  1. Hobby Store
  2. also in
  3. Figurine Shop
  4. Import Export Company
  5. Trading Card Store
  6. Video Game Store

Written by the company

Preorder Shopping Service from Japan. We at YoyakuNOW help you to preorder and buy all kinds of products such as hobbies, exclusive Japanese items like Anime Figures, Trading Card Games and much more! Buy safely directly from the maker and official Japanese distributor with YoyakuNOW


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,300)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

Dragon Ball Figures - Sh Figuarts

1. Availability and variety of figures.
2. The figures offer good value for money.
3. The website is easy to access and intuitive.
4. The staff is friendly, empathetic, and helpful.
5. Clear policies, prices, and offers are readily available.
6. The purchase process is quick and secure.

May 13, 2026
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Rated 5 out of 5 stars

First time customer.

For the first time that I used this online store, the service was fantastic and very professional.
I'm positive I'll order again from this website and make sure that my friends know about it.

April 30, 2026
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Rated 5 out of 5 stars

Excellent communication

Excellent communication - responds within a day or two and always clear. Found an item I was looking for and couldn't find elsewhere so good to have this shop on your list of places to look at. Items were very well packaged for shipping. Would definitely use them again.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant ordering experience

Very pleasant ordering experience. Great communication with quick response time! The package was mailed out and packed so well that despite the outer shipping box showing some damage, the internal contents were well protected due to how they packed it before shipping!

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service and really responsive

Great service and really responsive! They're pretty nice and cleared up my doubts, plus they always have a lot of variety and they were the only place that still had 25th Anniversary Agito when it was sold out everywhere else! If I could I would give them 6 stars.

May 8, 2026
Rated 5 out of 5 stars

Great service.

Purchased a hard to find item at a very reasonable price for presale on their website. I knew the expected arrival date before placing the order and have been kept informed every step of the way. Multiple delivery options available at good prices considering the distance the item would be travelling, from japan to uk. Item arrived quickly once it arrived to them, was well packaged and arrived in perfect condition. I will be using them again.

January 24, 2026
Unprompted review
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Rated 3 out of 5 stars

Make sure you reach out to them after…

Make sure you reach out to them after purchase. Placed order and it took months to receive items because they never notified me about the new import fees. I would have paid them instantly if i knew what happening. After the fact though i got my items within a few days of getting things sorted and packaging was great as well as my product.

April 17, 2026

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