Yoybuy Reviews 

1,089
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

DONT BUY ANYTHING FROM THEM! My purchase was supposed to be delivered in 5-9 days. 9 days after and there’s no progress in processing my order. The horrible customer service on WhatsApp keeps delayin... See more

Rated 1 out of 5 stars

​"I am extremely outraged by Yoybuy's service. I bought a bicycle that was supposedly to be delivered in 4 days. Without any warning, they cancelled the order. After complaining, they extended the d... See more

Rated 5 out of 5 stars

yoybuy is a very effective taobao agent. easy to use and offers several shipping methods, for many countries the positive points -fast service and available for any help - good packaging... See more

Company replied

Rated 1 out of 5 stars

Worst experience with a shipping agent ever! Don't trust these people. They try to rip you off multiple times "item was returned from customs" need to ship seperately. Lacks service — make shippi... See more

Company replied

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2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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2.5

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(1,089)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

I wanted to post my comment about the…

I wanted to post my comment about the scams that repeatedly block your account to keep your money, I do not recommend this company at all

September 4, 2022
Unprompted review
Yoybuy logo

Reply from Yoybuy

Dear Customer,

Thank you for your feedback, we appreciate it.

If this happens, it may be a risk to the account or other reasons. Please don't worry, we will send you an email at the first time to inform you the reason. Please contact online support or email us!(service@yoybuy.com)We will help you to solve the problem.

Rated 1 out of 5 stars

They blocked access to the page without…

They blocked access to the page without being able to withdraw my money, I do not recommend it! they did not send my purchases

September 1, 2022
Unprompted review
Yoybuy logo

Reply from Yoybuy

Dear Customer,

Thank you for your feedback, we appreciate it.

If this happens, it may be a risk to the account or other reasons. Please don't worry, we will send you an email at the first time to inform you the reason. Please contact online support or email us!(service@yoybuy.com)We will help you to solve the problem.

Rated 1 out of 5 stars

They blocked my access to the page and…

They blocked my access to the page and kept my money! This page is a scam I do not recommend it

September 1, 2022
Unprompted review
Yoybuy logo

Reply from Yoybuy

Dear Customer,

Thank you for your feedback, we appreciate it.

If this happens, it may be a risk to the account or other reasons. Please don't worry, we will send you an email at the first time to inform you the reason. Please contact online support or email us!(service@yoybuy.com)We will help you to solve the problem.

Rated 1 out of 5 stars

bad not like

bad, bad bad, bad

September 1, 2022
Unprompted review
Yoybuy logo

Reply from Yoybuy

Hi, thank you for your feedback.

I don't understand the trouble you are having with this message.
We have a professional customer service team to solve all your troubles.

Please contact our online customer service, we will definitely give you a satisfactory solution.

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Rated 1 out of 5 stars

I do not recommend this page

I do not recommend this page, it is completely a scam, I will upload a proof of conversation, they want to keep your money, scammers

September 1, 2022
Unprompted review
Yoybuy logo

Reply from Yoybuy

Hi, thank you for your feedback.

I don't understand the trouble you are having with this message.
We have a professional customer service team to solve all your troubles.

Please contact our online customer service, we will definitely give you a satisfactory solution.

Rated 1 out of 5 stars

bad not not , scam

scam do not trust this page they steal your money, they steal everything from me

September 1, 2022
Unprompted review
Yoybuy logo

Reply from Yoybuy

Hi, thank you for your feedback.

I don't understand the trouble you are having with this message.
We have a professional customer service team to solve all your troubles.

Please contact our online customer service, we will definitely give you a satisfactory solution.

Rated 1 out of 5 stars

very bad

I do not recommend it, they are scammers

September 1, 2022
Unprompted review
Yoybuy logo

Reply from Yoybuy

Hi, thank you for your feedback.

I don't understand the trouble you are having with this message.
We have a professional customer service team to solve all your troubles.

Please contact our online customer service, we will definitely give you a satisfactory solution.

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Rated 4 out of 5 stars

Great Experience.

I placed order with yoybuy and the customer service helped me at every step including the waybill which is very great. It was the first time I used a proxy service. Sometimes the system fails to calculate the service fee of your order which can be annoying, because then you need to pay the difference in another transaction. They packed my parcel very well as it was a 6.6KG parcel but nothing got damaged except for a pack of postcards that got dents on its box.

May 28, 2022
Unprompted review
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Rated 5 out of 5 stars

The best way to buy in China

I have done a lot of purchases and the experience has been great! Very good customer service, solving all your doubts! I would definitely buy again Again!

February 17, 2022
Unprompted review
Rated 1 out of 5 stars

Money drain. Proved to be trustless

Purchased a servomotor for $65.
First email: "that price is with domestic shipping. Please pay us an additional $333,-"
Okay, hefty shipping costs, but could be. So we paid.
Then we needed to send pictures of our ID's, although it was bought from a company account. "No, we need your personal passport, we need to confirm the order is made by yourself.."
Ok, we provided censored copies.
Next.. "your address is not complete, it misses the province." Yes, Holland is a tiny country, province isn't used here, you have the full addres so please go and send it already.
"No, we need it." "Oh, and when you changed the address, please make another payment (small $10) so it gets updated in our systems".
Sigh, ok, we filled it in and payed another $10,-
We are 2 months into the order now and it is not shipped. We did recieve photo's of our products, AFTER we paid them for that of course.
We requested a status update. "Your item is considered 'dangerous' by China parcel companies, so you have to pay us extra for shipping."
A servomotor, dangerous? "It has electricity in it and magnetism" ..
We provided the manufacturer's instructions for handling the servomotor, which of course is NOT dangerous and should only be package carefully to not bend the purtruding shaft as that would make it unusable.
A dissappointment as it seemed they could provide a service in getting goods from Asia, but we now believe most 5 star experiences here are bots/paid and fake. Stay away and save your money

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

My experience is good

My experience is good, I had no problems with them, on the contrary, they helped me a lot in making correct shipments, dividing sensitive products from normal products, so that the cost is cheaper, I like the customer service area, they are very people friendly and help you solve all your doubts.

January 8, 2022
Unprompted review
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Rated 2 out of 5 stars

I thought they were good, until everything changed.

To begin with, I had absolutely no issues with YoyBuy. They were efficient (even if their emails got lost in my inbox. I.e, the emails saying stuff arrived in my warehouse), shipped things out quickly, and quoted prices well.
Then, suddenly, they started to struggle to read numbers ("your ID on the parcel wasn't clear so we couldn't add it to your warehouse"). What? How can you struggle to read numbers? Not to mention that I had to chase it up myself, because I could see on TaoBao/Skymall that my parcels were delivered to the warehouse.
Then, there is this whole kerfuffle of me trying to combine two parcels. CONVENIENTLY, they QUOTED the price by WEIGHT, and then quoted a NEW PRICE because measuring by VOLUME would cost more. So I agreed the new price, topped up my account with the amount they specified, and then they came running back the next morning asking me for literally two cents. I, personally, would be so incredibly embarrassed asking a customer to pay 51 cents, to top up an account for 2 cents. I don't know what has happened to YoyBuy, but I feel like Linda is leading the charge in ruining what used to be such a good service.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

YoyBuy is a great site for buying…

YoyBuy is a great site for buying chinese good quality products, if you don't understand chinese websites such as TaoBao and you don't have an address there also, you just copy-paste the page of the product that you like and YoyBuy will translate what it says and also set you the shipping from the China warehouse to wherever you want. It's awesome! 10/10

October 13, 2021
Unprompted review
Yoybuy logo

Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

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