Ytoglobal Reviews 

Worst Delivery service ever!! Don't use this service if you want to keep your customers happy. But Chinese companies seem to do so! It's been out for delivery for 3 days, and then they dropped the package off near the street number just to get a photo of the drop-off destination. I don't want to get this company to deliver rubbish!

I must be the exception as I have had excellent service from YTO Express. I am in Kanahooka NSW. Today (Sunday) the Kanahooka delivery driver went above and beyond to hand deliver my parcel, all with a friendly smile. Both he and his boss need to know and recognise.

Have been waiting 12 days for my parcel to be sent onwards from their depot. After many emails I did finally get a reply saying we’re out of their delivery area. On their website it states they have depots in Hobart, Launceston and Devonport. This type of operation infuriates me. They should be investigated and shut down. And what do they do with undelivered parcels 😡😡😡😡😡I’d like to give them a score of -1

Item thrown from drivers seat. Never got out of veichle.
Item left just off the roadside kerb (safe location I've been told)
Phone is always busy. Been told is down and disconnected (not sure which is the truth)
Online chat well is useless. Keeps asking same questions.

DO NOT USE THIS COMPANY!!!!!.
HOW ARE THEY STILL IN BUSINESS

The delivery guy ringed at 2 am !!! To give me the package

Parcel tossed over fence in morning, even though a secure parcel locker and letter drop box was only several meters away, no care, left in driveway and luckily was not driven over when I returned later that afternoon. Not happy with poor service.

Very slow postage , has been out for delivery for 4 days now no updates .
Tried ringing company they never answer have been left on hold and every time hung up on , have emailed no response .
Very difficult to get in touch with anyone . They say when ringing use there online chat in there website and there isn’t one .
Very frustrated!!! Still waiting

Would give 0 if possible. Delivered to the completely wrong address. No response to telephone calls. No response to emails. SCAM company

There's a way to get response. But doesn't help but they did respond.

They seem to not read English or understand the basic requirements of the job they are paid for. Because they are so bad at their jobs....I have my address written as DELIVER TO FRONT DOOR. DO NOT PUT AT LETTERBOX. Then the address. Last night at about midnight they chucked the parcel over the gate into my garden. Right near the road. Absolute imbeciles.

Very bad delivery service. Courier threw my delivery damaging it. Had cctv video of him doing it. At first yto said they will pay for item. Then went back on it. After contacting them numerous times I can't get a reply. Very bad service

⭐ 1 star — Failed delivery and an unreachable phone number

My address was correct, yet YTO marked my parcel as undeliverable and then returned it to the sender. No delivery attempt was made at my home, and I received none of my three items.

The phone number provided DOES NOT CONNECT. There is no practical way to reach anyone to resolve the problem or obtain the documents AliExpress keeps requesting for my refund.

I am now wasting my time chasing a refund for items I never received because of a delivery failure outside my control. Extremely frustrating service and a complete lack of accountability.

Zero start, horrible service and drivers so lazy that they trow your packages outdoor, I lost 2 order because of this incompetent company. Worst delivery company I have ever seen in my life

The driver pulled up in our driveway, got out and walked to our letterbox. He took a photo of the letterbox, then took a photo of the package and then threw the package over our front fence on to our lawn. He then took a photo of the package lying on the lawn and went back to his car to leave. I walked out and abused him for his pathetic service.

The worst and most frustrating delivery I’ve ever had. They hand off my package to a courier who then takes 3 days to deliver it. Each day they say they’ve contacted him and he’ll prioritise my package. Each day, no package. Still waiting on it.

After Temu appointed YTO to deliver a parcel they made just two attempts to deliver a parcel before returning it to the sender. Their reply by email was dismissive and very ‘copy and paste’. Fortunately I got a refund through PayPal and ordered a similar product from Temu. Unfortunately it again landed with YTO for delivery.

Yesterday, I checked the tracking (G04538250314) and despite having notifications switched on I received no notifications. They had allegedly tried to deliver at 4.20am!! No contact made directly to me, no use of our buildings intercom, even though it was stupid o’clock on a Saturday morning. The response by email was once again weak and dismissive and there is no option to call them. No doubt this will also end up as a return to sender and another refund claim. Never using Temu again if this is repeated

I am absolutely horrified and disgusted by the utter lack of service provided by YTO Express. This is by far the worst, most incompetent courier company I have ever had the misfortune of dealing with.

They handled a package meant for me and completely failed to deliver it. Throughout the entire process, there was absolutely zero communication, no updates, and no effort made to actually get the parcel to my door. Instead of delivering my goods, they quietly marked the delivery as failed and shipped my parcel right back to the sender.
The only time they actually communicated was after the damage was done, when they sent me three separate emails confirming that the parcel had been returned to the sender and telling me to go ask the merchant for a refund. Because of their sheer laziness and garbage logistics, they threw me straight into a customer service nightmare with the retailer.

Their broken tracking and failure to communicate allowed the merchant to claim the item was "in transit" for weeks, running down my buyer protection clock and leaving me at a direct financial loss.

YTO Express is an absolute joke of a logistics company. If a business tells you they are shipping your items using YTO Express, cancel your order immediately. They are completely unreliable, unprofessional, and will leave you stranded. Avoid them at all costs! Their contact numbers are false because they don’t want to provide customer service and that says it all about them.

I had 8 orders not delivered. 7 Sat in YTO warehouse in Brisbane for 2 to 4 weeks before being sent back to sender Temu. YTO said wrong address. I have had the same address for 38 years. Such a bad experence.
One order was from an Australian Temu site and it sat in the Melbourne YTO warehouse 2 weeks and when I finily got to speak with them they said it was out of their delivery area. Hay I am in QLD why would they take the order if they did not deliver out of Melbourne.
This is giving TEMU a bad name.

0 stars
Both this company and another company used by Cainiao claim to have delivered a small envelope upstairs (with a photo) whey they could have put it in the mailbox. Of course both envelopes disappeared.
How long was the envelope even there after the alleged delivery? Why come upstairs to provide a photo when they could have put the envelope in the mailbox? Where is my item?