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From Monday to Friday I receive clear, detailed, and friendly answers by email within 24 hours.
The negative reviews are clearly from people who don't know how to use these keys.
I also didn't know, but after I sent the company just one email, I got a clear, detailed, and friendly answer.
The keys work perfectly.
No idea why they have bad reviews, my experience has been fantastic with this company.
One of my keys is 10 years old and still works fine.
The others are generally newer because they've released newer, more secure and more feature rich keys since so you still do have a reason to replace the old keys, but it's not because of planned obsolescence like some other companies, it's just because newer standards come around.
The only issue I ever had was that one of my USB ports on my PC tower shorted out and fried the YubiKey. But these guys sent out a new one even though it was well outside of warranty.
Overall, great experience, been using their keys for a decade.
Bought two Yubikeys directly from Sweden , as don't trust eBay or other sellers . Take about a week to arrive and postage is about £12 . These arrived just before Ars Technica reported their keys had a security problem with Windows 11 users , and they had just updated the hardware keys ( you can't update them but have to buy new keys to replace the old ones ) . I returned those at considerable expense and time to their address in Sweden . Then ordered two new ones , which their customer services assured me were updated to 5.7 and would work with their latest Yubikey iOS Authorisation app ( albeit some new features would only become available when they update their iOS app later in the year ) . You open their app , which asks you to plug in a Yubikey . The key flashes for a moment , but then you see exactly the same black screen with picture of a Yubikey and no further instructions - how to register the key . The app has three available settings on the initial screen - two of which are greyed out , such as one you need to register the key with a QR code . Customer services completely ignored my specific questions about this . More sales persons than customer assistants ? Am returning these new ones for a second refund . My software is up to date with iOS 17.5.1 . Won't consider this investment with them again ; there are other options out there . These keys are very expensive , and you need to buy two to use with Apple devices .
They only make thing but can't even get that to work ?
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