After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Mo was very diligent pointing out issues with our previous install, did a neat and tidy job and was a friendly chap to have in the hall. He contacted Nat Grud to resolve a couple of issues that needed... See more
Spoke to Homa she was 5stars every interaction with her was resolved. shame about the rest have spoken to multiple people to resolve overcharging and tried to take last months bills with current direc... See more
Overdue account notice received 4 days before the scheduled DD payment goes out: phone helpline provided the usual indefinite wait: LiveChat was completely hopeless (how about AI??). Fortunately I end... See more
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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Very quick and easy using WhatsApp…
Very quick and easy using WhatsApp Layla was very helpful and solved my issue promptly and with great customer service
July 30, 2026
Reply from Yü Energy
Hi,
Thank you for your wonderful feedback!
We're delighted to hear you found it quick and easy to get in touch with us via WhatsApp. It's wonderful to know Layla provided great customer service and resolved your issue promptly.
We'll be sure to pass your kind feedback on to Layla and her manager. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi Wei
Thank you for your fantastic review!
We're delighted to hear Lily was so helpful. We'll be sure to pass your kind feedback on to her, we're sure she'll really appreciate it.
Thank you for taking the time to share your experience.
Kind regards,
Yü Energy Customer Services
I am reaching the end of my tether
I am reaching the end of my tether. We are supposed to treat Yu with respect when they are constantly "deflecting" customers, to hide failings in their systems. I have submitted change of tenancy details 3 months ago, and only, now, they are saying I must fill in another change of tenancy form. The change of tenancy form in itself is badly designed, and shoddy. As a note, I have spoken to 6 people at Yu, spent over 3 hours to be connected, and been given the false impression that they are being helpful. Their website gives the impression that help is waiting at Yu, to resolve any issues. Could go on, but at the end of the day, it is the bosses that decide how the Yu "system" works, and not spending on resolution of customer issues is clearly a management decision. Over to Yu, but am going to make a commitment. If someone from Yu can call me and resolve the change of tenancy issue in one call, I will donate £100 to UNICEF. This is not an anonymous review, so I can be challenged on any part of this review. One week to resolve!
July 30, 2026
Unprompted review
Reply from Yü Energy
Hi Cosima,
We're sorry to hear that you feel this way.
To help ensure your bills are as accurate as possible, we recommend submitting regular meter readings, as this helps prevent estimated billing. Setting up a Direct Debit can also help ensure payments are made on time and avoid any unnecessary charges.
If there's anything specific you'd like us to look into, please get in touch and we'll be happy to review your account.
Kind regards,
Yü Energy Customer Services
Bobbie Anderson was a great help today…
Bobbie Anderson was a great help today over our electricity contract. It was a great change to speak to somebody who came across with a very friendly customer approach and helped us out enormously
Well done Bobbie - what a wonderful lady :)
July 30, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic 5-star review Melvyn!
We're delighted to hear Bobbie provided such a friendly and helpful experience while assisting with your electricity contract. It's wonderful to know she made such a positive impression and was able to help you out so much.
We'll be sure to pass your lovely feedback on to Bobbie, she'll be thrilled to hear she's made such a difference. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
My experience with Ryan Lubala yuenergy
My experience with Ryan Lubala has been very positive. He sorts things out when difficulties arise and he is always quick to respond if I have a query. . However Yu energy have been very poor in general (if you can get through to them)
July 30, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to share your feedback.
We're delighted to hear Ryan has consistently provided you with such positive support. It's great to know he's been quick to respond, helpful when issues arise, and has made a real difference to your experience. We'll be sure to pass your kind comments on to him.
We're sorry, however, to hear your overall experience with Yü Energy hasn't met your expectations, particularly when trying to get in touch with us. We appreciate your honest feedback, as it helps us identify where we need to improve.
Kind regards,
Yü Energy Customer Services
Homa helped me so well
Didn't expect YU can have such an experienced customer support team. Amazed by unprecedented help by Homa. Great job!
July 29, 2026
Unprompted review
Reply from Yü Energy
Hi Sameh,
Thank you for your fantastic 5-star review!
We're delighted to hear Homa exceeded your expectations. It's wonderful to know you received such knowledgeable support and that her help made such a positive impression.
We'll be sure to pass your fantastic feedback on to Homa. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Zahra and Sufyaan helped me with my…
Zahra and Sufyaan helped me with my query.
Thanks.
July 29, 2026
Unprompted review
Reply from Yü Energy
Hi Sanil,
Thank you for your fantastic 5-star review!
We're delighted to hear Zahra and Sufyaan made such a great impression. We call them the "dream team" around these parts and we'll happily pass your kind words on to them, it'll make their day!
Thank you for taking the time to recognise their excellent service.
Kind regards,
Yü Energy Customer Services
YU change customer account without customer's knowledge or agreement
Coming to the end of contract, I explicitly told YU I wished to remain with Yu's supply, subject to their rates.
Two days ago YU promised me their terms and in and out of contract rates by email
Yesterday YU phoned to asked if I would accept. I said I was still wating for their rates and terms
Today, this time for approaching 40 minutes YU's staff, first Catherine, then her director Caroline and then someone called Bobby, waste my time.
First, Catherine phones me to ask the same question her colleague asked yesterday - Will I accept YU rates for an extended contract for one to multiple years. The rates I was promised by email two days ago but never received. I again asked for YUs offer to be sent by email.
Then Catherine advised me it didn't matter because YU had relinquished my account to another supplier! Without my knowledge and contrary to my wishes.
I asked Catherine what authority YU had to alter my contract in any way without my knowledge and explicit agreement. Catherine then behaved as a broken record despite being repeatedly and clearly asked to peak to someone who could understand and answer the question, not seem to read from a script.
So I was passed to a person Catherine called her CS Director Caroline, who despite her assurances also behaved as a broken record, giving no explanation.
I then receive an unsolicited call from Bobby of YU, who does not disclose her position but informs me that contrary to both Catherine and Caroline YU has not relinquished account to another supplier, but has changed by account to a new account. YU changed my account without any authority from me and despite my explicit instruction not to.
The email subsequently gain from Bobby of YU gives only the rate for one year but not any rate for any other period or out of contract rates, nor any contract terms thereby expecting me to consent to their terms without the necessary information. Such a contract is invalid.
As Bob Dylan put it - more of my precious time wasted.
Long winded and confusing? Indeed. I am hoping that YU management recognise they are failing to train their staff. Not tor fail and frustrate their customers, to apologise when they do, to listen and answer the question and not blame their customers for their own failings.
I also hope that YU staff like Catherine, Caroline, Bobby and others recognise that if they don't make the effort to learn customer care, then they will be replaced by Ai.
Ai ChatGPT, Gemini, and Copilot and many others would all do a far better job and 24/7.
July 29, 2026
Unprompted review
Reply from Yü Energy
Hi Sara,
Thank you for your fantastic 5-star review!
We're delighted to hear Leyla provided such efficient and helpful service. It's wonderful to know she was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Leyla. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
I have been dealing with Homa in the…
I have been dealing with Homa in the change of tenancy team. She as been excellent in resolving a long outstanding issue. I am confident if any thing further arises she always responds very quickly to any query.Thank you Homa
July 29, 2026
Unprompted review
Reply from Yü Energy
Hi Andrew,
Thank you for your awesome feedback!
We're delighted to hear Homa was able to resolve your long-standing Change of Tenancy issue. It's wonderful to know she kept you updated throughout and that her quick responses have given you confidence that you'll continue to receive great support whenever you need it.
We'll be sure to pass your lovely feedback on to Homa. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Ish at Yu Energy was brilliant
Spoke to Ish at Yu Energy yesterday and again today, and he was brilliant. A bit of a complicated situation regarding a gas meter upgrade, but he dealt with all my questions very patiently and found all the answers I needed. Also put a couple of things in motion from his end that we needed. Excellent and friendly customer service - very happy to recommend!
July 29, 2026
Unprompted review
Reply from Yü Energy
Hi Stuart,
Thank you for taking the time to leave a review.
We're delighted to hear Ishra provided such excellent support with your gas meter upgrade. It sounds like it was a complex situation, but we're pleased he answered all of your questions patiently, found the information you needed, and took the necessary steps to move things forward.
We'll be sure to pass your wonderful feedback on to Ishra. Thank you for your recommendation and for taking the time to recognise his excellent customer service.
Kind regards,
Yü Energy Customer Services
Leyla was very helpful and informative
Leyla was very helpful and informative. She came back to me quickly and answered all the questions I had as a new customer. Nothing was too much trouble. Great service today on chat. Thank you so much
July 29, 2026
Reply from Yü Energy
Hi Abigail,
Thank you for your fantastic 5-star review!
We're delighted to hear Leyla was so helpful and informative. It's wonderful to know she responded quickly, answered all of your questions as a new customer, and made sure nothing was too much trouble.
We'll be sure to pass your lovely feedback on to Leyla. Thank you for taking the time to recognise her excellent service, and welcome to Yü Energy!
Kind regards,
Yü Energy Customer Services
I moved out of a property four months…
I moved out of a property four months ago , sent all relevant paperwork to Yu Energy after 48 text messages numerous phone calls, the last one I was on hold for one hour 25 mins and gave up .I have been given numerous case numbers for the same thing and all I get is a bill every month along with threats about not paying. Worst company I have ever dealt with and as a business we deal with a lot of companies . Shame on you and your non existent care team
July 28, 2026
Unprompted review
Very helpful and supportive…
July 28, 2026
Unprompted review
Reply from Yü Energy
Hi Yasir,
Thank you for your feedback!
We're delighted to hear you found our team to be very helpful and supportive. Providing a positive experience for our customers is always our goal, so it's wonderful to know we delivered.
Thank you for taking the time to share your feedback we really appreciate it.
Kind regards,
Yü Energy Customer Services
Lily from Yu Energy was very efficient…
Lily from Yu Energy was very efficient and helpful
It was no problem to resolve my issue and it was a happy outcome .Thank you Lily x
July 28, 2026
Reply from Yü Energy
Hi,
Thank you for your fantastic 5-star review Anna!
We're delighted to hear Lilly was able to resolve your issue quickly and efficiently. It's wonderful to know she was so helpful and that the outcome left you happy.
We'll be sure to pass your lovely feedback on. Thank you for taking the time to recognise her excellent service.
Kind regards,
Yü Energy Customer Services
Light at the end of the tunnel
Tbh I have had nothing but bad experiences with YU Energy, but throughout the several months ive been with them there have been a handful of staff who have actually genuinely helped like today for example today I rang because I got an unusually high bill because I was not advised as to which reading to provide, sending me an estimate bill of £4335. Though I rang today and spoke to someone called Mariam O and she sorted this issue out within minutes, I am not giving 5 stars to YU Energy but to the handful of staff like Mariam O who take their job seriously and go out of their way to actually help customers. Thanks to all the staff that have actually helped and to Mariam O for sorting out todays issue
July 28, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to share your honest feedback.
We're sorry to hear that your overall experience hasn't met your expectations, managing multiple meters can be confusing and lead to estimated bills but we're pleased Mariam was able to resolve the confusion so quickly. We appreciate how concerning it must have been to receive an estimated bill of that value, and we're glad she was able to get things sorted within minutes.
Your comments about Mariam, and the other colleagues who have genuinely helped you along the way, mean a great deal. We'll make sure your kind words are shared with her and the team.
Thank you again for recognising the people who have made a positive difference.
Kind regards,
Yü Energy Customer Services
Friendly, professional service
The agent, Nozrul, was friendly, professional, and went out of his way to provide useful information for me. He answered my main question very clearly.
July 28, 2026
Unprompted review
Reply from Yü Energy
Hi David,
Thank you for your amazing feedback!
We're over the moon to hear Nozrul provided such friendly and professional service. It's great to know he answered your question clearly and went the extra mile to provide helpful information.
We'll be sure to pass your kind feedback on to Nozrul. Thank you for taking the time to recognise his outstanding service.
Kind regards,
Yü Energy Customer Services
Smart Metre Fitting
Lovely bloke, turned up early doors with no issues. Fitted the metre with no mess or fuss (David Emery 1127)
July 28, 2026
Unprompted review
Reply from Yü Energy
Hi Heather,
Thank you for your fantastic feedback.
We're delighted to hear David arrived nice and early and completed the meter installation without any mess or fuss. It's great to know everything went smoothly and that you had such a positive experience.
We'll be sure to pass your kind feedback on to the engineer. Feedback like yours is always appreciated.
Kind regards,
Yü Energy Customer Services
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