Yukon Design Studio Reviews 376

My wife discovered Yukon Design Studio browsing the Net and instantly realised that she had stumbled into her kind of place! We ordered immediately after browsing their impressive fine range. The delivery was a day to remember when the package was eagerly unpacked and summarised in one word - DELIGHTFUL.

Yukon is such a wonderful outfit. I’ve ordered several of their items as gifts and they’ve all been well received. One friend commented that it was one of the first things that went into the new house. The sizes of the carvings are small and perfect as a gift. If you have a problem with anything you get an immediate response which, in most cases, is not the norm. Great business!

Very cute product! I was getting a little worried about shipment close to Christmas but the team from Yukon responded timely and the item arrived as scheduled. Overall great experience!

When my parcel wasn't delivered and the carrier were regarding it as lost, Yukon followed things up....the parcel was later delivered safely. Importantly Yukon responded to my email . I felt listened to.

Slight delay due to demand, but great comms to keep me informed. Beautiful product, you might want to check size before placing order.

Nothing wrong with the product I bought is very good, it was the delivery it was away beyond my delivery date.

The people I communicated with regarding my order were patient with me and treated me kindly.
Fantastic company!

This place is a joke. I ordered 3 items on December 10, 2025 and as of January 7, 2026 I have not received them. Of course, they took my money right away. The communication from them is very poor, and when someone from there actually communicates, it's to offer up some lame excuse. Forget about tracking the shipment--each time I checked, the information differed from before, and now there is no tracking information at all. The Delaware Attorney General and the FTC need to know about these scammers.

I ordered two of the handmade door stoppers direct from the Yukon Design Studio website, the rat and lizard designs. To say the product is disappointing is an understatement. While I appreciate that there may be variability with handmade products, the minimum expectation is surely that the product resembles the design as pictured on the website in terms of size, shape, and general appearance. None of this was the case for the products I received. Furthermore, the door stoppers are extremely light, and would serve no functional purpose in keeping doors open. The quality of the crochet is also very poor, with the stuffing clearly visible.

Customer service is a disgrace, I contacted the company, including pictures of the products, twice in 12 days before receiving any response, and when they did reply they told me to follow the instructions on the Returns Page. This was pointless, as the Returns Page states "To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number". I have sent three follow up emails in the three weeks since requesting this and have still received no response.

Prompt help re a delivery issue. Beautiful product too!

I ordered the boy and long haired dog carving when I saw it advertised on the Guardian website. It immediately reminded me of my son and his King Charles spaniel. It arrived with a lovely velvet storage bag, and is superb quality, it looks wonderful in my son’s bedroom window and he is delighted with it. I can highly recommend this company for excellent service and a quality product.

I bought 1 dog for my wife, and 1 cat for my daughter for Xmas, and they love them

I ordered on December 14, 2025 and as of January 1 it still hasn't arrived. Their tracking updates are useless, I have no idea where the product currently is or when it will arrive. Also, I could have bought it on Amazon for half the price and it would have arrived in three days. Don't buy from this company.

It took 12 days for my order to finally get shipped, then it was seized by USPS for counterfeit postage. I ordered plenty of time for Christmas, and now, on December 31, the order has been seized. Very Frustrating.

Ordered a product, did not arrive. Tracking number has not been active in 2 weeks. Repeated emails to company have been ignored. Do not recommend this company.

WARNING ... SCAM !! Item was ordered without my consent. Tried to cancel ... " Already shipped". Registered office is in US but is a "virtual office" used by many other "companies". Item is produced on a computer controlled cutting machine not handcraft. Shipping number indicates that it comes from China. Item available much cheaper from other suppliers.
Reply to Yukon message ... real facts are :-
This was ordered somehow without my consent. Why would I order an item with a "woman and cat" when I do not know anyone with a cat
My Trustpilot location and the actual ship address are not relevent
To ship the item back to the US, if it was even accepted at source, would negate the refund
The same items are available from other shippers likely from the same manufacturer in China

Yukon provided a superb product, and their communications and customer service were excellent.

Overall positive experience. Was able to order and receive products just in time for Christmas and my family loved them.

I woud give you a zero if I could. This crap ships from China. It is not US made. These people lie. Says wooden figures are made in our shop in Washington. BS...crap still shows in transit from SH China.

3 days later. Still haven't received my order. Will be disputing it with my bank. Chinese product, I should have known.

Its now 1/8/2026 & this product has yet to be delivered...terrible business practices.

1/15/26 - Again, owner Martin, has failed to make right my order and is no longer responding.....figures.

Beautifully crafted piece. Made a really lovely Christmas present for someone special, who is an animal lover.