Yves Rocher Reviews 

The new version of the vanilla bourbon leave a lot to be desired and does not last I would wish u return the older version that smelled great and lasted -the one that had a yellow lid

I used to love Yves Rocher products but either they discontinued the ones I used to love or they changed the recipe. They should also bring their prices down.

Products are ok
prices are fair
scents are fine but have been using face cream for aging skin a long time not seeing much benefits or improved skin texture as promised by company
kinda feel cheated

I have now completely had it with what used to be a first-rate company, having ordered from them at least once a month for what must be almost three decades. Over the last few years, more and more of their product range has become unavailable when ordering, which is astonishing when you consider that (at least, as we always understood) they make their own products. Back-order? Not possible, I'm told by customer service. Analysis of failed orders to predict future demand? Apparently beyond the abilities of this two-billion euro per year company. The stuff you can get hold of is very good, as my 68-year-old wife who looks in her forties demonstrates, but what you can't will have you kicking the walls in frustration.

We're going to Boots.

Shame on you YVES ROCHER!! Ridiculous absolutely rubbish!!!
They sent me wrong items. Contacted them and they sent again the wrong items! Contacted them AGAIN! Guess what? Sent the wrong item again! The delivery company they work with, HERMES is the worst ever! Absolutely rubbish! They don’t give you any options at all! Ask you to stay at home the whole day and wait for the parcel!! Ridiculous!

I placed my order on 1 january and received my parcel on 4 January.I ordered five items however received just one.from the order nutri repair shampoo,after shamppo,huile and douche are missing.tried calling their customer care but of no use...as its only in french and dutch...tried reaching them to Facebook ,twitter and mail..but nothing seems to be working.... this was the first and last time ordered online...feeling cheated...

Products are absolutely good, I have their foundation for more than 4 years, their mascara is not so toxic for my eyes and creams really hydrate and do what it says on the box. Plus the gifts and some of their nice Perfumes. Perfume does not stay on for very long, I'd rather say it feels like EDT.
I had a one month delayed delivery because they didn't took payment, they did sent the order after I complained but they still were delayed more than 2!!! months. They never took that payment tho... They need to fix their operations abroad, UK especially, because the products worth it totally!!

I placed an order which I never recieved.
I was told a replacement will be sent straight away. A week later I was told it was out of stock. After another week passed I asked for a refund still received nothing. That request was ignored and was told to wait another 48h for them to send the order out. 4 days later still nothing been sent out and STILL NO REFUND.
Really discusting Service.

Was kept fully informed of my orders progress. Beautiful products and great service. Thank you. Will be re purchasing.

I am in no way affiliated to Yves Rocher.
Although I read previous reviews I decided to place an order (definitely using paypal in case anything went wrong) because their blemish gel was recommended to prevent breakouts by a TOP BEAUTY YOUTUBER called DIMMA UMEH who has a large following of 100,000 subscribers. I searched for the item and saw that it was on sale at half price so I ordered 3. I also ordered a scrub to mix facewash set.
I was anxious to know if I would receive my order and receive the correct items. In one of the reviews it said you don't get your customer order number until your items have arrived? That wasn't the case for me and I received my customer number via email immediately I placed my order. I also received all order details and an estimated delivery of 8-10 days (which I thought was pretty slow since I had paid for delivery and the items are within Europe!). I received the correct items I ordered and the correct free gift withinthe 8 days- order made on 17/7/2017 and received at home on 25/7/2017. Overall i didn't have any hitches and was kept up to date with emails about despatch, ordered items etc. It was a pleasant experience for me. One thing I would recommend to them is to make their shipping time faster! Based on my first experience ordering with them I would have to recommend. Fingers crossed, they keep it this way. DIMMA UMEH actually caused the zero blemish gel to sell out in the LAGOS Yves Rocher store and I can say it's a great cream that keeps break outs at bay!

I don't know if the products are good, I heard good things about them from a french friend, I made an order in the UK webiste and nobody could locate my order with the order number, I was told to make the order again then someone told me not to order again but to send an e-mail to ask where the order was, also some customer service person was very rude, terrible customer service, maybe the products are good who knows but their delivery service is useless or non existent, feels like a fake website almost, will check my bank account

They over charged me but no kindly response

stupid company that does not provide bags when purchasing. Selling customers a bag for $2.95 instead of the usual 5 cents a bag in Canada. I made a purchased of $200 and they didn't even give me a free bag.. never again . The sale associate was so rude about me not having a bag too.... You guys need to train your sales associates become more friendlier to customers...

Deliveries take much too long. Ive ordered for the first time on the 10th of March, today is the 24th of March and I haven't received my order, after a telephone call they've told me that it will take 14 days for the item to arrive. I've just ordered some shampoo and payed p&p for it, so I can't see why I should wait for over 2 weeks for it. I would have kept ordering from them but not after that. 1 week for delivery yes over 2 weeks no way.
Rang them again today 28th of Mach and they said I should receive it in a few days, well I might as well have ordered from China. Update: 29.3. still hasn't arrived.

The customer service is actually the worst thing about this company and i was not happy about the products either. Will never buy from here again

I have been with the company for 5 years by now. I love the products. Very high quality, natural, plant based and really working at least for me. I never had a problem delivering my orders to my own address. However, forget sending a gift to your friend. It is next to impossible. It is a very easy task and other websites have no problem doing it. However, every time you put a different address in delivery section with Yves Rocher, it is a good chance that your order will come to you, not to your friend. It is like Yves Rocher is not interested in spreading the word about their products. And what really puts me down is that they are aware of it. The customer service rep told me the other day that, yes, I know there is a problem, I know the website is convoluted, I apologize but cannot help with anything, I cannot change the address even if the order haven't leaved the warehouse yet, in fact I cannot even say with certainty which address it is supposed to go to. So, based on that, Yves Rocher you are getting only 2 out of 5 no matter how good your products are.

I placed my first order with them. & I like the fact that, I was offered $15 off my $50 total purchase & the fact that I have a month grace period to pay!

ordered first time anything from Yves Rocher. Didn't like the products and developed rashes on using one of the product. When wanted to return it, was told that the returns cannot be made in store. When I asked why wasn't I notified when making the online purchase, the customer service representative rudely argued and claimed it is mentioned on the website. When searched the website it is nowhere mentioned that online purchases cannot be returned in stores. Emailed customer service people multiple times but no response whatsoever. Very rude, irresponsible, unreasonable and unacceptable experience with this company.

If I could give a zero score, I would. I made my first order with Yves Rocher on Nov 16 and received an email confirmation of my order. After not receiving my order, I contacted customer service on Dec 4. Apparently due to a system error, my order was never processed. I was then asked by customer service whether I would like to have my original order re-ordered. I replied yes.

On Dec 7, I got a email to say that my order is about to be dispatched. On Dec 10, I got an email to say that my order has now been dispatched. Unfortunately, this is a totally different order containing 13 items that I did not order!

I then had to call customer service because the issue is just too difficult to resolve over email. I was told that it was too late for the parcel to be cancelled and there was almost disbelief that an order exists in the system that I did not order. I was told that I can send it back (at my expense but more hassle for me) and my postage would be reimbursed.

But considering that the amount of time that I've spent to try and rectify the situation (and I still don't have the original item that I had wanted to purchase), I really regret having made my first purchase with this company.

Never again!

I am long-term customer - over 20 years. Now I stay in UK so I have Yves Rocher's experience from a couple countries. I made my last order on 31st of July, I paid and received a confirmation email. On 18th of Aug the parcel with ONLY wrong gift has been left with my neighbours and I collected it. I ordered other bag as a gift so I was very disappointed! But worse came only...

Because I did not have my main parcel the first claim has been made by on-line Customer Service on 21st of Aug, the second one on 24th of August and I have copies of both complaints but I DID NOT RECEIVE ANY ANSWER!!!!
Additionally I have checked the order tracking and the Hermes' (courier) website shows:
'19/08/2015 15:04 Delivered to Secure Location' - what it is means??? - I do not know!
Where is this 'Secure Location' ???? - again, I do not know !!

Today I sent the complaint number 3 !!! Maybe this time somebody will wake up and answers... Who knows... ???????