Order not yet received after 34 Days! Order history as follows: 25 June 2025: Order placed 26 June 2025: Received order confirmation Your order was confirmed on 29 July 29 June 2025:... See more
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Review summary
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What people talk about most
Based on these reviews
Ordered A2 Ghee from Nine Life NineLife in December 2025. Over 1 month later and the package has still not been delivered. Nine Life uses FedEx Fedex (South Africa) as their delivery company. H... See more
Company replied
Absolutely abysmal. Going on four months and I'm still waiting for an item. First shipment disappeared after six weeks. After I complained they send it again. It's been in transit from the USA - there... See more
Company replied
13 December 2025: Nine life is DECEPTIVE in their marketing. They appear as if they are selling products already in South Africa. I bought and paid for a high quality MCT Oil. At no stage do they i... See more
Company details
Written by the company
You know exactly what it takes to keep your family happy and healthy, and have probably tried it all in the process of finding exactly the right foods, supplements, and remedies for your unique needs and preferences. Unfortunately, it can be hard to find all the things you need, meaning you probably end up shopping for your supplements at one place, your specialty grocery items at another, your personal care products at a third, and health products for your kiddos at yet another store. Imagine a world where all the things you need to help keep you feeling healthy and energized could be found in one place. In that world, items you need and love would be side by side, priced affordably, and would magically arrive right at your doorstep. Well, we imagined that world, and out of that idea came NineLife. You truly can find everything you need for your health and wellness at NineLife. Pick up the vitamins and supplements you take each day, browse our personal health products, and find health and personal care items for your kiddos and whole family while you’re at it. We carry everything on NineLife, so you can stop rushing from store to store to find what you need. NineLife is one of the largest online retailers of health, grocery, and personal care products in South Africa, offering our customers a selection of more than 150,000 health products selected for their quality and demand. Our inventory is entirely curated for our customers, which means we stock only what you want, making sure to constantly be updating to bring in the best and most high demand products.
Contact info
South Africa
- 27 87 250 2399
- info@ninelife.com
- za.ninelife.com
1.5
Bad
108 reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FraudulentCompany
Please, people do not order from NineLife at all, you will not get your order. Order product from them on Saturday, 10 January, its now 18 March, no product, and they informed me they lost the product. They have no clue what to do?!
March 18, 2026
Unprompted review
Reply from NineLife South Africa
Hi Elmo,
We sincerely apologize for the inconvenience you’ve experienced.
We understand your dissatisfaction and assure you that we are investigating the matter thoroughly to take corrective measures.
I have sent a detailed email to your registered address and kindly request you to continue liaising with me on that thread so we can resolve this promptly. We truly value your patience and hope you will give us another opportunity to serve you better in the future.
Thank you for your understanding.
Regards,
NineLife
Non delivery after 2 months
I ordered on the 2 Jan 2026 and up to date I have not received my package (3 March 2026). Not a SA company, although they are responding to my emails, there is no traction on my package delivery.
Do not order from them ever.
March 2, 2026
Unprompted review
Reply from NineLife South Africa
Hi Michelle,
I’m truly sorry for the delay with your order. We are currently reviewing the situation and will keep you updated as we investigate further. Please be assured that we are committed to thoroughly examining the issue and implementing the necessary corrective measures.
I have also sent an email to your registered email ID, and I kindly request that you liaise with me over the same email thread for any further correspondence.
We genuinely value your patience and understanding, and we do hope you will give us another chance in the near future.
Thank you once again for your cooperation.
Regards,
NineLife
Ordered A2 Ghee from Nine Life NineLife…
Ordered A2 Ghee from Nine Life NineLife in December 2025. Over 1 month later and the package has still not been delivered. Nine Life uses FedEx Fedex (South Africa) as their delivery company.
Highly recommend NEVER using either of these companies.
Totally unreliable. R2000+ down the drain.
Unfortunately cannot rate zero stars, otherwise that would be my review.
January 31, 2026
Unprompted review
Reply from NineLife South Africa
Hi Sarisha,
We regret the delay with your order delivery. Your feedback is important, and we are reviewing our delivery timelines.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
Do NOT buy from these people
Do NOT buy from these people. They are fraudsters. The products are not available in SA even though they use a .co.za domain, the products are shipped from the USA and then get confiscated by customs and excise as they are not permitted in SA and then these guys take your money and you never see or hear from them again….
January 29, 2026
Unprompted review
Reply from NineLife South Africa
Hi Marc,
We're sorry for the inconvenience caused by the delay. Your order is important to us, and we’re working to resolve the issue quickly.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
They cant get a star…
They cant get a star…. They are thieves. They steal your money. You pay for items and they never deliver. The contact number does not exist. Be very carefull!!!!
December 16, 2025
Unprompted review
Reply from NineLife South Africa
Hi Chantelle,
Thank you for the valuable feedback
We sincerely apologize for the inconvenience caused.
We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
I regret ordering from this company
I regret ordering from this company. I was told the order would arrive on the 19 Jan and no order has arrived. They sent me last week an sms that the order has been shipped with Aramex and when I contact Aramex they don't have that order. I tried to contact this company and they are no longer reachable.
January 19, 2026
Unprompted review
Reply from NineLife South Africa
Hi Lindelwa,
I’m truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated.
I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NineLife
This company is not delivering a…
This company is not delivering a legitimate service.
I ordered an item on their South African site and was under the impression that the goods are available in South Africa.
Afterwards I realised that the goods need to be shipped from the US. I want to cancel my transaction and want to be refunded. Do not know if this will ever happen.
PLEASE DO NOT ORDER GROM THEM!!!! I lost over R3,000
January 7, 2026
Unprompted review
Reply from NineLife South Africa
Hi Paula,
Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.
Thank you!
NineLife
Horrible experience
Horrible experience. The company expects you to be the importer for them and deal with customs. None of this is told when doing the order.
January 4, 2026
Unprompted review
Reply from NineLife South Africa
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Only regret that I didn’t think of…
Only regret that I didn’t think of reviewing this company before placing my order ooops .am in my 3rd week waiting for refund will comeback again with results after 7days .Wish me luck guys
December 1, 2025
Unprompted review
Reply from NineLife South Africa
Hi Juliet,
We're sorry for the inconvenience you’ve experienced with your refund. We are actively working to resolve this issue and appreciate your patience.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding.
Regards,
NineLife
Nine life is DECEPTIVE in their…
13 December 2025: Nine life is DECEPTIVE in their marketing. They appear as if they are selling products already in South Africa. I bought and paid for a high quality MCT Oil. At no stage do they inform you that you may actually be importing your product and that they will not take accountability when this happens. You will then be left to deal with all the technicalities of importing the item that may be deemed medical, as well as the costs, an extra R400 minimum for an application and no mention of customs duty yet. Even if you are prepared to go through all of this, there is no guarantee that approval will be given. Over R3000 down the drain so far ….
Update 9th January 2026: the parcel finally recieved.
Nine life should be more transparent regarding their sales in different countries. Then the risk is up to you the customer
December 13, 2025
Unprompted review
Do not buy anything
This company offers counterfeit products/services and you won't get your money back so beware!
October 9, 2025
Unprompted review
Reply from NineLife South Africa
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Hecticly over priced!!!!
Hectically over priced!!!! and the justification is shipping costs import costs..... not buying it. other reputable companies are half the price and less and without quality compromise
December 9, 2025
Unprompted review
Reply from NineLife South Africa
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Sure this website is a scam
Sure this website is a scam, I paid over R1000 for shoes for my mom’s swollen feet. Received an email saying instead of a size 5 would I like a size 9. I then asked them to recommend a different shoe in the size I am looking for which they did and then they did the same again. Asking if I want a size 9!
November 24, 2025
Unprompted review
Reply from NineLife South Africa
Hi Mariana,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you, and assure you that this will be checked thoroughly.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
Wrong product delivered and company takes no responsibilty
The product I ordered vs the product I received is definitely not the same product.
The brand is different: I ordered a Yogikuti Yoga Eye Wrap but I got a Liveasy Cotton Crepe Bandage.
The description is different: Yoga eye wrap, cotton eye mask for meditation, restorative yoga and sleeping vs bandage for sprains, strains and swelling.
The usage is different: A soft and comfortable blindfold vs an ordinary bandage that can be bought at any pharmacy in South Africa to wrap around joints.
What we ordered is a specialized product for yoga practice and meditation.
The reply we got from them was that it was the same and "still usable" and they offered me a discount for my next purchase, which will never happen.
November 13, 2025
Unprompted review
Reply from NineLife South Africa
Hi Sandra,
We regret the mistake with your order. Your order is important to us, and we’re working to resolve the issue quickly.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
Do NOT order from this company
Do NOT order from this company. I paid R4,700.00 for 3 items, 3 months later and numerous emails they still had not arrived. They agreed to replace my order, so weeks later they send me 1 of my 3 items, when I complained they said they would give me 15% money back (?????). I finally I managed to track down my original order, lost somewhere, but customs wants me to pay a further R1,900.00 to release them. When I ordered it was including all taxes and import duties.
November 11, 2025
Unprompted review
Reply from NineLife South Africa
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Absolutely abysmal
Absolutely abysmal. Going on four months and I'm still waiting for an item. First shipment disappeared after six weeks. After I complained they send it again. It's been in transit from the USA - there is no local stock in SA - for over a month. No shipping updates. Customer service gives garbled, senseless responses which always amount to "keep waiting." When people complain on review sites they give a boilerplate response that means nothing in practice. I have no idea how or why this sorry outfit exists. Stay away.
October 16, 2025
Unprompted review
Reply from NineLife South Africa
Hi Ted,
We apologize for the delay in your order delivery. We are committed to improving our shipping process.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
They’re a disgrace
I wouldn’t even recommend this company to my enemies.
Order delayed for almost 3 months - no updates EVER from their side - if it wasn’t for me literally begging and eventually threatening I have no doubt that I would NEVER have received the parcel
The service was slack - or rather “couldn’t be bothered “
They sent me a “rate our service” follow up and offered 10% discount in exchange for completing it - I DEFINITELY don’t want it. Even if they made it 90% I wouldn’t use it - it’s just too much effort
When I FINALLY received the order the package was severely damaged - it looked like it came from a trash can - the only reason the product was still intact is because it was fortunately not that prone to damage
They shouldn’t even be in business - it’s a disgrace
October 11, 2025
Unprompted review
Reply from NineLife South Africa
Hi Maryna,
We’re truly sorry for the inconvenience caused by receiving a damaged item. Your feedback is incredibly valuable, and we’re actively working to improve our packaging standards to prevent such issues in the future.
I’ve sent a detailed email to your registered address and kindly ask that we continue our correspondence via that thread to ensure a smooth and timely resolution.
We genuinely appreciate your patience and understanding, and we hope to have the opportunity to serve you better going forward.
Warm regards,
NineLife
This company should be closed down as a…
This company should be closed down as a bunch of scammers. Placed my order on the 15/07/25 and nothing after emails sent and was told they would resend the order. You have been warned! Which I read the reviews first!
September 8, 2025
Unprompted review
Reply from NineLife South Africa
Dear Customer,
I’m truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated.
Regards,
NineLife
A nightmare - don't loose your sleep!
I asked my friend to help me order a set of glasses on the Ninelife website on July 12. As of today, September 8th, we have not received the order. This is one of the worst services I have ever received.
July 12, 2025
Unprompted review
Reply from NineLife South Africa
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Fraudulent Company
I ordered and paid for3 boxes of Dolce Gusto Cappuccino capsule on the 23 July 2025.
After a week I received an email requesting my passport or ID number and Tax number. After numerous emails inquiring about my parcel I was told I will receive it soon. There is no movement on the tracking number.
Today is the 4 September 2025 and I have still not received my parcel. O would like to warn other clients about this company.
July 23, 2025
Unprompted review
Reply from NineLife South Africa
Hi Valda,
We sincerely apologize for the inconvenience caused and are truly sorry for the delay with your order. We are committed to improving our shipping process.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
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