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See what reviewers are saying

Rated 1 out of 5 stars

Worst company ever to deal with. We haven't been able to access the app or website for months now. My children can't access the app to know how much money they have on there. It's impossible to spea... See more

Company replied

Rated 1 out of 5 stars

Hopeless app, always times out. Website always under Construction. Non existent customer service. What am I supposed to do in an emergency when my child needs money?! This has been an issue for months... See more

Rated 1 out of 5 stars

Stay away from Zaap, the app has been taken down, no access to website & server, emails dont get responded to, card does not work, have money on card unable to retrieve it. It is now 24/3/2023, still... See more

Company replied

Rated 5 out of 5 stars

Our family have been using ZAAP for some time now, and we find it a really useful way of automating pocket money to our kids' ZAAP accounts. The kids learn a great deal more responsibility, they can... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Payment Service

Information provided by various external sources

ZAAP is a prepaid Mastercard Pocket Money tool for children. It has been designed to help tweens and teens learn good money habits with increased independence. It includes an app with parent wallet from which parents transfer funds to their child’s ZAAP Account. Kids can choose between a Card, a wearable ZAAP Band or get both linked to the one account.They can select their card from our range or create a card with their own design. The App is supported with parent and child portals so parents retain control. Children can see their account balance, transaction history and set savings goals. Convenient for Parents. Secure for Kids. ZAAP Bands and Cards - universal acceptance


Contact info

2.2

Poor

TrustScore 2 out of 5

128 reviews

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Rated 5 out of 5 stars

Love ZAAP!

Love ZAAP! My kids use their zaap band everyday. So easy to use and supports in teaching them the value of money and saving.

October 18, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Thank you for your review. We are very glad your enjoying ZAAP.

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Rated 5 out of 5 stars

Best thing for my kids!

Best thing for my kids!

It has been so hard to get the kids learning about money and the value of a dollar when we are a cashless society and all they see is my "tapping" a piece of plastic when it comes time to pay a bill.

ZAAP is great for my two little ones. This way I can keep track of their spend while they get to learn the value of a "cashless" dollar, reach savings goals all while knowing they have money if they need it,

October 18, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Hi Cass, Thank you for your review. We are glad your enjoying ZAAP!

Rated 5 out of 5 stars

Great product.

This is a great product.
I bought ZAAP for my daughter. We find it a perfect solution to ensure she always has a small amount of funds if needs be. We also use it to award pocket money. Will buy another when my son is a little older.

October 15, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Thanks for your review Lawrence! It's a great way to award pocket money and teach kids how to set savings goals and achieve them.

Rated 5 out of 5 stars

Love using ZAAP

Love using ZAAP - and my kids love it too! Such an easy product to use. Quick, easy and transparent. Highly recommend it to other parents who like convenience.

October 14, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Thank you for your review! We are so glad your kids are loving ZAAP.

Rated 3 out of 5 stars

Parents wallet takes to long to…

Parents wallet takes to long to transfer. Then takes to long to transfer to childs card. Can take more than an hour. Not good when your child needs to pay a cab strait away.

October 13, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Hi Michael, Thank you for your review. We are looking in to this issue of it taking more than an hour to transfer, as it should be within 45 mins at a maximum. While it shouldn't take over an hour we are still the only digital kids pocket money solution that transfers in under 3 hours.

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Rated 5 out of 5 stars

Super happy!!

Zaap has been an incredible and practical tool for us to help encourage chores and and also teaching the children to make wise financial decisions.

October 11, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Thank you Sarita for leaving a review. We are glad your so happy with ZAAP. It is a great way to encourage chores and teach kids about setting savings goals and achieving them.

Rated 3 out of 5 stars

App always crashes and shows zero…

App always crashes and shows zero information. Cards seem to work fine.

October 11, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Hi April, Thank you for your review. We are sorry to hear about the issue your having with the app crashing. We will investigate and get back to you.

Rated 1 out of 5 stars

It took close to 6 weeks to receive the…

It took close to 6 weeks to receive the card and then I needed to pay for a second card. I was refunded for the second card, however I think from a service perspective this is very poor.

October 11, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Hi Prue, We are sorry to hear about this and any inconvenience caused. We are looking in to this and will get back to you.

Rated 5 out of 5 stars

Love the product!!

Love the product, the ease of use, the coolness!!

October 11, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Thank you! We are glad your enjoying ZAAP. Set and forget transfers make it very easy to use. "Coolness" is a perfect way to describe it!

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Rated 5 out of 5 stars

Great app

Great app, extremely safe and easy to use.
The savings function is also good for my son to learn about saving money.

October 11, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Thank you for your review. We love that your son is learning about saving money!

Rated 1 out of 5 stars

No way to reset my password so I can't…

No way to reset my password so I can't use our cards.
Communication response has been terrible on zaaps behalf.

October 11, 2019
Unprompted review
ZAAP logo

Reply from ZAAP

Hi Anon, We are so sorry to hear about your experience with resetting your password. Furthermore please accept our sincere apologies that our communication wasn't satisfactory. We are looking in to this issue and will get back to you with a resolution. We will be compensating you for the trouble you have gone through.

Rated 5 out of 5 stars

This is great

This is great. I wear the chip on my wrist and not worry about losing it and the money is safe. Mum can easily put the money in my account and knows where it goes. Easy as.

September 10, 2019
Unprompted review
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Rated 5 out of 5 stars

selfie card

the best present for my daughter was a ZAAP Mastercard with a picture of her dog. Everytime she uses it, people comment

September 3, 2019
Unprompted review
Rated 5 out of 5 stars

Loving ZAAP!

Have just started using ZAAP with my daughter - it’s such a convenient way for me to give her access to pocket money and she thinks she’s pretty cool having her own card!

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product, easy to use for both myself and my son. The wrist band makes it exciting for my boy as he loves that he can wear it wherever he goes and the card I keep in case he looses his band.
Love this product

August 14, 2019
Unprompted review
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Rated 5 out of 5 stars

I opted to get fully ZAAPed for my 2…

I opted to get fully ZAAPed for my 2 children aged 12 and 13. They slip the chip over their fitbit/watch and have the card as a backup. I love that I can see the children's purchases and if they ever get caught without any money the fact that I can load their account instantly gives me peace of mind. The children are loving it and feel very independent.

August 11, 2019
Unprompted review

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