Zadarma Reviews 

Worst service ever!
They accept the verification, and after 1 week they block your account for fake verification and after sending all documents needed, they cancel all order and keep your founds.

Excellent chat support.

Just works. eSIM + virtual number combo is perfect for travel, kept everything running without any drama.

Stay away from these scammers. They initially pretend to be angels, but once they have your credit card details, you'll see their true face. And what's worse, they'll blame you for it!!!!!!!!!!!!!!!!

I've had a great experieince with Zadarma Support. The setup may be a bit complicated, but support is always there at the drop of a hat!

I don't recommend it, the service is rubbish

I am extremely disappointed with my experience trying to use this platform. The setup process is a total headache, especially if you are an international user or running a new startup. They lure you in with low prices, but once you try to actually get a number or use the service, you hit an absolute wall with rigid verification demands.

When I tried to set everything up, I ran into loops of document rejections and unhelpful customer service responses. It feels like they make it as difficult as possible to actually utilize what you paid for, and there is zero flexibility for modern remote workers or sole proprietors.

If you are looking for a smooth, hassle-free VoIP or virtual number provider, save your money and look elsewhere. Not recommended at all.

I used to enjoy using this service a lot. I don’t know what happened over there, but now it’s a complete mess. Separately I have to mention their verification processes are terribly unprofessinal. They need to fire the verification team and hire a service like sumsum or just change the head of that team

Very good service

Very disappointing experience.

As a nonprofit organization, we provided official documentation confirming the organization's existence and legal details, including our Avis de situation SIRENE, récépissé de déclaration en préfecture, JOAFE publication, RIB, and identity documentation.

Despite providing these documents, the verification department repeatedly insisted that we provide a KBIS. The problem is that a KBIS is not applicable to our organization in the same way it would be to a commercial company registered with the RCS.

We explained this multiple times and provided the relevant official documentation, yet the issue was never properly resolved. Instead, we continued receiving requests, automated, and sometimes even aggressive for a document that we do not have.

Quote of what a support agent replied:
"Absolument pas. Ces informations n'ont pas été fournies. L'activation de numéros mobiles n'est pas disponible pour les entreprises." .

Note that we started the conversation in English and they eventually replied in French, aggresively, for no reason.

They then apologized for asking the KBIS and for the "rude message" by asking again the KBIS:

"In our previous message, we apologized for sending an erroneous message that did not concern your order.
We apologize once again and ask you to upload the Kbis."

The service was ultimately never activated, and we had to request cancellation and a refund, which, at the time and date of this review, has not yet been issued (or even acknowledged by the support team).

What is most frustrating is that this could have been resolved with a proper manual review by someone familiar with French Association Loi 1901 structures. Instead, we experienced repeated back-and-forth with what appeared to be generic verification requests from bots.

Overall, a very frustrating experience and not the level of customer service or verification handling for an enterprise with "Over 19 years
of continuous improvement" as they say in their website or the easiness of "5 Minutes to set up any service".

It's not worth the money, it's not worth the time, and it isn't a legitimate company to make business with. It feels more like an untrustworthy operation than a professional service. They rely on third-party intermediaries to issue numbers and handle invoicing, leaving customers stranded when basic compliance fails. We already made the reports in France and with EU mechanisms.

Avoid at all cost. They want documents but cant specify which documents. Its normal that countries have requirements to order a voip number. But how can you be a VOIP Provider if you didn't know which documents are required. The support answer just simple "we don't know". Don't deposit money here, its gone. they are worthless.

My services have been interrupted for over a week because Zadarama keeps rejecting my payment without providing a clear explanation. My bank confirmed there was no issue on their end and suggested the payment may simply have failed due to insufficient funds or another temporary reason. Instead of investigating or giving me useful information such as the failed transaction details, Zadarma repeatedly tells me to contact my bank.

To make matters worse, I completed the requested identity verification within a day, yet they asked me to verify again even though the first verification had already been approved. Every time I respond to one request, they come back with a different excuse instead of resolving the actual problem.

Customer support has been slow, repetitive, and unable to provide a real solution. After more than a week, my services are still interrupted, and no one has taken ownership of the issue or explained what is actually preventing my account from being restored.

If you expect efficient support and quick problem resolution, my experience has been the opposite. I hope Zadarma improves its payment handling and customer service because this has been an incredibly frustrating experience.

Totall bulshit company, avoid it completely!
They are asking for imaginary documents and charging however they want. Also they started charging me incoming calls for one of 4 lines without any notice. Support is terrible. AVOID IT COMPLETELY!

I signed up to get a Belgian virtual number. The process was frustrating and felt designed to extract money before revealing the real conditions.

First, I couldn't even access the number-ordering section without topping up my balance. So I added funds. Only then did I discover I couldn't order for less than 3 months — a minimum commitment that wasn't made clear upfront.

Then, after all of that, came the real dealbreaker: activating a Belgian number requires a Belgian address. This is the single most important condition, and it was only shown at the very final step, after I had already paid. Since I don't live in Belgium, the number was impossible to activate — something I could have known from the very beginning if it had been stated clearly.

The order of these steps — pay first, learn the blocking conditions last — is poor design at best. Critical eligibility requirements should be disclosed before any payment is requested, not after.

To their credit, support processed my refund quickly, which is why this isn't zero stars in spirit. But the overall experience wasted my time and money upfront, and I would not recommend it to anyone ordering a number for a country they don't reside in. Be very careful and check the address requirements before paying.

Absolute trash company, wasted 4 weeks of our time to go through 1000s of documents, KYC procedure, then asked weird information like website info, KYC again, then asked us to upload documents AGAIN which were different from the documents we were shown to upload in the UI. Biggest joke VOIP ever used, DON'T USE !

The worst company in whole europe!!!!!!

Zadarma is a complete scam. I had sufficient prepaid balance to make calls to the UK (rate: 0.007/min), but the destination was blocked in my account. When I contacted support to ask WHY it was blocked, they refused to investigate and instead demanded that I top up MORE money before they would even look at the issue.
When I refused to pay more without a technical explanation, they froze my entire balance. That is my money – money I already paid them – and they are holding it hostage.
This is not a technical issue. This is a business model: block your service, refuse support, and force you to deposit more cash. STAY AWAY from Zadarma. They will take your money and hold it for ransom.
I am now filing complaints with the EU Consumer Protection (ODR) and Bulgarian authorities. Do not trust this company.
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"Replay to your lies, shame on you thiefs"

Thank you for the public reply, but your technical explanation does not match the reality of my account logs.
The Number: I dialed a standard UK mobile number starting with +44 2.... This is NOT a premium rate number. The standard rate for this destination on your own website is approx. €0.007/min, NOT €0.50/min. Please check your own CDRs (Call Detail Records) for my SIP ID [Deine SIP ID hier einfügen].
The "Top-up" Demand: Your support agent explicitly stated that I needed to add more funds to enable the route. If this was just a "security limit" setting, why was I told to pay more? A security limit is a checkbox, not a payment wall.
The Frozen Balance: Even if I made a mistake with the number format, you have no right to freeze my existing prepaid balance that was loaded for legitimate use. Holding customer funds hostage because of a routing error is an unfair business practice under EU law.
I have already filed a formal complaint with the EU ODR Platform and the Bulgarian Consumer Protection Commission (KZP). I expect my full balance to be refunded or unlocked immediately, as I will not continue using a carrier that provides misleading technical information.

"httpsmy.zadarmacom/profile/main/calls - Forbid calls exceeding - you need to increase this limit.

Support team, Bogdan."

I asked what would happen if I transferred money to my account, and again I couldn't call the UK number. He gave me no answer!!! Bogdan only wanted me to transfer money and didn't want to investigate why I couldn't make calls to the UK at €0.007 per minute. They are scammers, which is why they have only 3.2 rating, and it will only get worse for you!!!! You are fraudsters and thieves!!!!!!

After realizing trudging through the convoluted steps and instructions to set up a French phone number, then learning once received it was just a worthless landline, then being told Id have to wait 3 months to request a cell number conversion (??), then receiving an email notification that my account was charged and automatically renewed without my consent I decided to cancel my account.
Unfortunately, but not surprising, it is virtually impossible to cancel !!
I found a contact option but was unable to submit my query, found an online bot whom I asked how to cancel but received a response asking me to log in-- I was already logged in!
Assuming some Zadarma official is reading this review PLEASE HELP ME CANCEL MY AC ACCOUNT NOW!!

I signed up for a service, sent my ID and documents, they rejected for whatever reason. I asked for a refund and the next day I get charged again and see in my card that they scheduled another charge in 4 days again. NO SERVICE WAS EVER PROVIDED

Clear instructions for installation and configuration, clear explanation of charges, ease to configure and monitor. I am very happy I found them.