ordered xmas presents for the grandkids 14/12/20, assured by the 2 day uk post. Weeks and weeks go by, still states processing. sent emails, ignored, filled in all their ticket requests asking for... See more
Company replied
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See what reviewers are saying
Total scam site, luckily I only paid £13 via PayPal so I will get it back eventually. There's no actual people to talk to and your messages/'tickets' are completely ignored. When you check the status... See more
Company replied
Decided to try this out after seeing a couple of friends use it. My order arrived in full and in good time. Some of the products I loved and would order again. However, others I wouldn't. It is not al... See more
Scam artists, paid for 2 day delivery and over a week later nothing. Canceled the order through their ticket system and it was egnored for weeks. Can't connect them as they say having no one to direct... See more
Company replied
Company details
Written by the company
Zadeel is a discount store online selling thousands of items below £1 - we've now past the covid19 slump and our service is greatly improved, we're working on making it even better! We aim to be the amazon of discounting online.
Contact info
B14, Birmingham, United Kingdom
- Reviews@zadeel.com
- zadeel.com
Ordered next day delivery a few days…
Ordered next day delivery a few days ago and still waiting. My order just says processing and no customer support.
January 20, 2022
Unprompted review
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Not a good experience
Placed order 13/01 with 2 day delivery, order still showing as processing. Had high hopes after seeing article on thesun but obviously not ready for the volume of orders that produced. Only way to contact customer services is through automated system, Dissapointed
Update! - order was received a few days after posting this review, however some items were missold and terrible quality/not as advertised and the return procedure is even worse than getting your order! Started return on the 26th Jan, still pending approval (today is Feb 10th) Such a shame as a cut price uk online store like this could be a money spinner if it actually worked as it should!
Still dissapointed
January 19, 2022
Unprompted review
Have I been scammef
I ordered as a guest and paid.I am still waiting to get my order
January 14, 2022
Unprompted review
Come back in a few months .....
I love these sort of shops for crafts etc & Zadeel are trying .... but are not there yet.
Free shipping advertised everywhere but in reality if you don't put in a larger shop you pay. I paid £2.50 for 2 day shipping & received my order 8 days later, with 2 items missing.
I am sure they will iron out issues, but best to wait a few months for them to get themselves sorted.
November 9, 2021
Unprompted review
love the face masks i bought here
love the face masks i bought here, they make my skin so soft. buying more! x v fast too
October 10, 2021
Unprompted review
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Stocking fillers gollore
Stocking fillers gollore. Did a nice Christmas shop early. Loads of other places put their prices up but zadeel seems pretty damn cheap. Nice and fast. Descriptions could be better but I guess with thousands of items and a new site it's hard to put them. I think for certain things in the title put single stem or something like that. Very good experience and can't wait to see this site get more goodies.
October 10, 2021
Unprompted review
A few improvements needed
Decided to try this out after seeing a couple of friends use it. My order arrived in full and in good time. Some of the products I loved and would order again. However, others I wouldn't. It is not always listed what quantity you are getting and the images can be misleading (couple of things I thought I was ordering a pack of the item but actually was just one!). Very limited item descriptions can make it difficult to judge what size/quantity things are too - a couple of things were much smaller than I thought. Nevertheless, overall I probably would order again but be more wary of items which are not specific as to size/quantity.
September 21, 2021
Unprompted review
Not too good
Missing 5 items from the order, not refunded, also very misleading in images, product seem to be large in images but when they arrive they are miniature.
September 7, 2021
Unprompted review
Reply from Zadeel
Thank you for taking your time out to do this review and provide us with some constructive feedback.
Your items were refunded, we first do automatic store credit this is immediate after we ship your order we will try to make this even clearer on the invoice, but you can request refund to your payment method once you get the goods, we've now refunded to your payment method, have a look.
We've decided after seeing your feedback to change the store credit system to give 1.5x in store credit, so if £2 was out of stock, we refund £3 to store credit we will get the developer to do this if its feasible). We want shopping with us to be a joy, so even if something is out of stock, we still want you to feel elated. We also have a ticket system for any issues but we see you didn't make any tickets which we reply to very quickly on the same day unless there is some adverse event.
We will update the product details to put full descriptions for the lint rollers, the heads are approx 7cm and the body total lenght around 15 to 17cm.
hope this is satisfactory. thank you.
Knitting Yarn review
I bought knitting yarn from Zadeel, it was cheap compared to many other sites ..the colours are lovely and the material is very good for the price.
The delivery was cheap and prompt via royal mail.
I definitely will buy more and recommend others to give a try as well!
August 18, 2021
Unprompted review
Reply from Zadeel
That's really nice to hear :D
I am getting in loads of new products in about 45 to 50 days and a restock on loads of items so hope to see you again soon. 😁
Thank you very very much for your supportive and wonderful review
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Amazing service
Amazing service, very professional. Dispatch was very quick. Will definitely be ordering again, so happy with my items. Thanks once again.
August 17, 2021
Unprompted review
Reply from Zadeel
Thank you so much for your lovely review!
LOVE THIS SITE TO BUY FROM
LOVE THIS SITE TO BUY FROM, SAW ON YOUTUBE AND GOT SOME CRAFT STUFF. FANXXXX
August 7, 2021
Unprompted review
Reply from Zadeel
Thank you so much for your review.
We are really trying hard now and im so happy and excited. We fixed the sku issue now so the orders come in smooth and if any out of stock. It refunds smoothly no problems now. We are getting the orders out same day super fast! Its great!
We are hoping some customers can give us more feedback so we can find where else we can improve. We dont want to be a fly by night company. We want to be here for good with amazing service...we want to be the amazon of the discount world.
We will grow more soon and hopefully find more areas to improve ❤😁
loads of little suprises
loads of little suprises. I ordered 10 quids worth first and did a second 25 quid order. Very satisfied. Next day and no problems!
August 7, 2021
Unprompted review
Affordable items with great shipping times
Really nice to have such a cheap website that isn’t from China with super long waiting times!! As that was always the downside of cheaper stuff
I initially bought a small amount of stuff bc it was so cheap but then when it arrived and was good condition I ordered more lol 😂
August 7, 2021
Unprompted review
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Cute pens
Cute pens, loads of kawaii style stationery. simple and fast. I plan on ordering again tommorow <3
August 7, 2021
Unprompted review
Good buying experience
Good buying experience
Easy to navigate website
Fast delivery
But packing sheet please make it a bit clearer it will be much nicer if instructions are at the top.
Other than that. Great!
August 7, 2021
Unprompted review
Wow your makeup is bare cheap but fab
Wow your makeup is bare cheap but fab. Fanx somuch don't put your prices up plllzz the haters just gonna hate. Banging site!
August 7, 2021
Unprompted review
Fantastic range and good service
Fantastic range and good service. Got some stuff for my cat and the mrs. Ps better value than poundland!
August 7, 2021
Unprompted review
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Thank you!!!
Thank you!!!! Got my necklaces today very cutteee kids will love em. X
August 7, 2021
Unprompted review
Reply from Zadeel
Very glad you liked them!
Small update: We have now made changes to our skus so our store credit system is faster and more efficient.
Next in line is our auto rma section try to make it more visible so if there is a problem we can deal with it on the system and have great service.
Value for money nice range
My experience has been positive and the goods I ordered are good value for money . like their range, bit like a bazaar a bit of everything.
August 6, 2021
Unprompted review
Really really good prices
Really really good prices. The quality for the price is fantastic. Will be using these on my next drawing project.
Keep up the good work 👏
August 5, 2021
Unprompted review
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