They didn’t display the cost of custom fee it just lead me to think that it was free. Which i knew was unlikely but i feel it should all be added together in the beginning instead of buying a dress th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Review from Sonoma, California. This is my 2nd custom sized dress order with Zapaka. I was extremely surprised how quickly I received my custom sized dress for my daughter's wedding. The dress fit... See more
Company replied
I delt with Zane over emails back and forth with not only shipping but also sizing for my daughter's ball dress he reassured me multiple times and corrected a muck up on my behalf. Zane was absolutely... See more
Company replied
We had such a great experience with Zapaka! We thought we were missing a piece of lace, but Riley went above and beyond to help us track it down. She was so patient, kind, and determined to make sure... See more
Company replied
Company details
- #6 of 8 best companies in Formal Wear Store
- #11 of 12 best companies in Bridal Shop
- #14 of 19 best companies in Dress Store
Written by the company
True elegance is never one-size-fits-all. At ZAPAKA, we celebrate individuality, believing that the most beautiful dress is one that feels like it was made just for you. Our commitment to this idea comes alive through our custom sizing and bespoke color services. This level of personalization is an art. It means your gown is thoughtfully crafted from the moment of your order, becoming a final, treasured piece in your wardrobe's story. It's a promise of a look that is uniquely yours. We are dedicated to this craft and to your satisfaction. Your experience, shared here on Trustpilot, is a vital part of our commitment to excellence.
Contact info
United States
- customercare@zapaka.com
- zapaka.com
3.0
Average
4K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Size guide!
Without asking a lot of questions is difficult to navigate your sizes. The size guide you provided doesn't match the sizes in the order form. For example, my size based on your size guide for a dress is 2xl. However, when I proceeded to order my gown 2xl was not an option. I had to ask questions about the size translation and i was told to order US16. I think this is a great opportunity for your company to solve this and make the costumer experience better. I aslo have to say that the people i spoke to were very knowledgeable and helpful. Lastly, pls get my order to me asap! I need the gown for Dec 10. Order# zapaca17413. Thanks.
November 19, 2025
Unprompted review
Reply from Zapaka
Dear Maria,
Thank you very much for your valuable suggestions. We have passed them on to the relevant department for adjustment. Also, we were unable to find your order information. Could you please verify if the order number is correct? We haven't found any relevant information. Please let me know the correct order number. I would be more than happy to assist you and expedite the order.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center Team
poor quality products and only 7 days…
poor quality products and only 7 days to initiate a return. I am sorry I wasted my time and money on this company and would never suggest anyone do the same.
Order ZAPAKACA17169
$163 for 2 dresses for my daughter and her friend.
November 18, 2025
Unprompted review
Reply from Zapaka
Dear Rich Wade,
We are sorry to see that this experience did not meet your expectations.
Firstly, regarding the quality of the clothes, we attach great importance to the quality of the garments. Every step of the production is carried out in accordance with the method that best suits the design of the clothes. However, clothes cannot satisfy everyone's preferences. If customers do not like them, we still support their return within our return period for a refund. Secondly, regarding the return issue, our return policy has relevant explanations. We accept that customers can decide within seven working days after receiving the package whether to keep the clothes. We treat all customers in the same way on this point.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Zapaka Customer Care Team
I got very fast and good service after…
I got very fast and good service after my interaction with Joyce at customs service.
November 19, 2025
Unprompted review
Reply from Zapaka
Dear Carolina,
Thank you very much for being part of Zapaka!! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care Team
Beyond awful experience
Beyond awful experience. I paid for express snd shipping took avor 2 weeks. They didn't have the item i ordered, so I agreed to something different. Only for them to send a suit that was way too small. Even after sending clearly the wrong item, no responsibility was taken and return was initially agreed to at my own expense (which should not be the case) only to be told later that they will not be responding. This website is clearly a scam
Edit: I continue to get responses claiming to address the issue, but are just copy and paste and not actually helping. I've recieved 1 email about 5 different times, with the exact same writing. This has happened with 3 different email responses.
October 28, 2025
Unprompted review
Reply from Zapaka
Hi Amos,
We are sorry to see that this experience did not meet your expectations.
First of all, I would like to clarify that our order time includes both the production time and the transportation time, so the duration is relatively longer. Secondly, we haven't been able to locate your order and are not clear about what exactly happened. Whether the size of this suit was chosen by you or us, if it's our fault, we are willing to take responsibility and propose a solution that satisfies you. Finally, could you please provide the order information so that we can verify the relevant issues?
Kind regards,
Zapaka Customer Care Team
Amazing customer service
It is my first time making an order at Zapaka and I definitely will be a returning customer. I made an error in my order and emailed the customer service representative to have it fixed. Not only did I receive a fast and courteous response, but the error was quickly fixed. Thank you so much Melody!
November 18, 2025
Unprompted review
Reply from Zapaka
Dear Shastri Ramlogan,
We would like to thank you for your kind review. We at Zapaka will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center Team
It was an easy checkout process
It was an easy checkout process, such a large selection of beautiful dresses and gowns. I don’t like shipping fees but the discount helped cover that and more!
November 18, 2025
Unprompted review
Reply from Zapaka
Dear Jojo,
Thank you very much for being part of Zapaka!! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care Team
I felt confident and stylish wearing…
I felt confident and stylish wearing this to a job interview. I got the offer, too!
November 9, 2025
Unprompted review
Reply from Zapaka
Dear Ian Scott,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center Team
The order was not for me it was for my…daughter
The order was not for me it was for my daughter, but it was easy to order and send to my daughter’s home. Now I hope it fits, it’s for a beach wedding.
November 16, 2025
Unprompted review
Reply from Zapaka
Dear Arleen,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Zapaka again soon.
Zapaka Customer Service Center Team
Great selection and prices are…
Great selection and prices are reasonable. I hope the shipping time meets my expectation
November 15, 2025
Unprompted review
Reply from Zapaka
Hello Lidia Hernandez,
Thank you so much for getting in touch with us and for taking the time to leave us a five star review.
We look forward to dealing with you on your next purchase.
Kind Regards,
Zapaka Customer Service Center Team
I was Abel to find exactly what I…
I was Abel to find exactly what I needed and didn’t have to spend a fortune to get it I will say if you could fix one thing is giving an estimated delivery date!
November 14, 2025
Unprompted review
Reply from Zapaka
Hi Everly Griggs,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. We hope that in future we can have many more experiences like this. If you want to know the delivery date, you can ask the customer service.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center Team
Great styles, colours and good pricing!
Loved the Green styles, they all have amazing beading and embroidery! Prices are very reasonable, good website navigation and love all the colour options.
I was a bit unhappy with the tailoring times, as I think standard sizes should be readily in stock to give those who want their order quicker an incentive and the company could benefit by improving customer satisfaction through quicker delivery.
Also I feel as though the delivery times in the final check out page are misleading, as it does not include the time taken for the dress to be made. Customers might miss this, so it should be included as they check out to gauge estimated delivery dates.
Other than that, everything is great! Keep doing what youre doing.
November 15, 2025
Unprompted review
Reply from Zapaka
Hi Sabeen,
Your satisfaction with our products has given us tremendous support. Regarding the issue of order timing, it is explained under the "Add to Cart" option. However, the issues you mentioned will all be actively addressed and improved. We will strive to provide you with a better shopping experience.
Best Regards,
Zapaka Customer Care Team
Great product beyond my expectation
Great product beyond my expectation, and I picked up the wrong size. I had thought it’ll be painful process to deal with it, but the company comes up very good choice for me and I got most money refunded and I ordered the right size one. Thinking it’s an oversea shipping, it’ll not logical to do and return shipping here.
I’m very happy with the customer service department, they are fast, efficient and very helpful! Something really beyond my expectations, 👍!
November 14, 2025
Unprompted review
Reply from Zapaka
Dear yang xiaoqiu,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center Team
Had my doubts ordering but very very…
Had my doubts ordering but very very pleased with both purchase and service. Dress came back quickly, fantastic quality and absolutely perfect but unfortunately too small. Spoke with customer service via chat service, no fuss just gave me a refund voucher to apply to next purchase which worked instantly. Bigger dress on its way. Very satisfied customer and would 100% recommend!!
October 27, 2025
Unprompted review
Reply from Zapaka
Dear JB,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care Team
I love that their pieces can be dressed…
I love that their pieces can be dressed up or down with simple accessories.
November 7, 2025
Unprompted review
Reply from Zapaka
Hello Abigail Waters,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything!
Have a great day!
Zapaka Customer Care Team
The website was very easy
The website was very easy! It had several dresses that I was looking for. I just hope they are made well. So excited for my delivery!!
November 13, 2025
Unprompted review
Reply from Zapaka
Dear Lori K,
We would like to thank you for your kind review. We at Zapaka will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center Team
The fit is true to size
The fit is true to size, which makes online shopping so much less stressful.
November 6, 2025
Unprompted review
Reply from Zapaka
Hello Kaleb Garcia,
Thank you for your review! Zapaka will keep make improvement with our products. Hope you enjoy the shopping
Best Regards,
Zapaka Customer Care Team
Zapaka's excellent customer service communications
I ordered a evening gown from Zapaka. When it arrived it was very very beautiful. I am short in stature and when I tried the dress on it was just too much dress for me I contacted the company and discussed the problem. TIKI was just a wonderful communicator and she walked me through the return process. I have ordered another dress in a different style and am anxiously awaiting its arrival.
October 27, 2025
Unprompted review
Reply from Zapaka
Hello Sue May,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything!
Have a great day!
Zapaka Customer Service Center Team
Easy to look through and find a dress
Easy to look through and find a dress. The filter options were easy. I am excited to see if it fits :)
November 12, 2025
Unprompted review
Reply from Zapaka
Dear Melissa L. Smith,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center Team
I feel like I discovered a secret…
I feel like I discovered a secret source for great, affordable fashion.
November 4, 2025
Unprompted review
Reply from Zapaka
Dear Evelynn Hughes,
Thank you very much for being part of Zapaka!! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care Team
Easy site to use and buy from
Easy to use site, can view items and browse with ease.
Beautiful looking clothes, well photographed made me want to buy lots of things
November 9, 2025
Unprompted review
Reply from Zapaka
Dear Deborah Lord,
Thank you very much for being part of Zapaka!! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care Team
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