VERY BAD experience!
VERY BAD experience
To be clear and honest I put here the messages I received from zapatoskickersoutlet.com
You decide if you want to be customer or not.
Hello
I ordered two shoes but you send sun glass in this tracking number CNESP18009123400008666408
What happened?
Greatings
service11
lun. 7 août 07:44 (il y a 1 jour)
À moi
Dear customer,
We have received your complaint letter with great shock. We are really sorry about your disappointment.
Would you please send us some pictures about the wrong item you received, including the cover of the parcel?
Then we can investigate the matter and find out the true cause of this confusion.
Best regards.
Customer Service Department.
I wrote
Hello
You can see the picture in this mail. I'm waiting for your response.
Thank you
service11
03:52 (il y a 8 heures)
À moi
Dear customer,
Thank you for your reply and pictures.
Frist of all,we want to apologize for the wrong product that you received from us.
We will look into issue for you and to help you solve the problem,do you want to make an exchange?
Looking forward to your reply.
Best regards.
Customer Service Department.
I wrote
Hello
I just want to receive the right items I've ordered. If that is not possible please give me back my money
Greatings
service11
10:13 (il y a 2 heures)
À moi
Dear customer,
We are sorry to inform you that the original item which you ordered has been sold out at present,so we cannot resend it to you.
Could you please consider keep the received item or if you do not like it,will it be possible to give others?
And we give you a partial refund(40% of the order value) as a way to make up for this?
Looking for your reply.
Best regards.
Customer Service Department.
I wrote
I don't want to keep the received item. Why should I keep sun glass instead of shoes ?
Dear customer,
We will not send you other models.
No one will collect the parcel from you.
If you do not want the received item and want a full refund, you need to return the received item to us first.
But our return address is in China and it will be costly to return the package to us ,what is more, it will take long time to return.
Returning is not the best method to solve the problem for an international trade.
How about the 50% refund and keep it? If yes, we can arrange it immediately.
Best regards.
Customer Service Department.