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ZAP CLOTHING Reviews 

296
•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, noting prompt processing and efficient communication from the first contact through delivery. Many people appreciate the fast and secure shipping, with items often arriving quicker than expected and exactly as described. Reviewers consistently highlight the quality of the products and the competitive pricing, finding a great selection of designer items available. However, some customers also noted issues with delivery, including items being sent back or delivered to the wrong address, and some reported products never arriving. A few other people also felt that customer service was unhelpful when problems arose, leading to difficulties with refunds, unexpected return costs, or unresolved product issues.

What people talk about most

Product

People report positive experiences with product, often highlighting the great selection of designer items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast shipping and... See more

Order

Clients share positive opinions on order, frequently highlighting the smooth ordering process and incredibly... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and great value... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ZAP has been an amazing experience for my family. Everything has seen on their webpage is accurate and it shipped with the upmost concern for a surety of quality. Everything arrives exactly as describ... See more

Rated 5 out of 5 stars

Zap has been my go-to for luxury goods for a while now. Once I discovered them, I can help but keep coming back! They have the best prices on most of their items and they frequently offer discounts on... See more

Rated 5 out of 5 stars

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and profess... See more

Rated 5 out of 5 stars

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Ve... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(296)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ordered a set of shorts and payed for…

Ordered a set of shorts and payed for them online asked for proof of my address that we've lived in over 5 years and never ever had to do this in my life sent a copy of electric bill in my name and address asked do you live in a house I said it's s park home they then cancelled the order not happy as this is racial because we said we live in a park home but happy we get deliveries all the time its not a caravan site at all its for me and my family no other familys on there and yes my name was on the card complete lies you wont even pick the phone up to speak go on google maps and you will see its not a carvan site so you dont like people in caravans then so you are racial i can send you reciepts from louis vuitton dior ect from orders weve had delivered ect no one trying to con you out of a pair of shorts

March 4, 2026
Unprompted review
ZAP CLOTHING logo

Reply from ZAP CLOTHING

Dear Andrew,

We hope this finds you well.

Firstly, our security system flagged your order due to high risk.

1) You placed your order 419km away from where you wanted it delivered.
2) The card did not match the shipping or billing address.
3) You entered no CVV on the back of your card
4) This delivery address is a caravan site.
5) The card was in a different name from yours

This is why we reached out to you for more information about this order.

This is not a normal activity; we are selling high-value items, and they need to be taken care of.

Your order was cancelled and refunded within 48 hours.

Thank you
ZAP

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Rated 5 out of 5 stars

Discount designer clothing at a fraction of the cost

What a wonderful website to get designer clothing at a fraction of the cost I discovered this website through a Google search and will never pay full retail for designer clothing ever again if you're in the market for designer clothing, I highly recommend you visit Zapp before shopping at any other retailer highly recommend it as they're very professional high-quality and fast shipping

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Constructive - London

This was my first order with this company. Order was processed and dispatched promptly. Item as described on website.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Quality assured …

Zap clothing....Well there's a quality establishment, from 1st contact to the arrival/delivery of my garms and Balmain bambas it was A1++ Super fast delivery and quality reassured..
Would definitely recommend and will certainly be using again..
A.L.A.W..

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

A+++ shopping experience

Easy to navigate the website. I really like how fast the shipping was for me to receive my orders. Love, love, love the quality and selection of products listed on the website as well! I will definitely be shopping again. A+++

January 20, 2026
Unprompted review
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