I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... See more
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I’ve ordered sweets from Zap before and sweets and service was good, this time I had a problem with the sweets being to hard to eat. I emailed customer service and got a reply straight away and an off... See more
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Nougat was very quick to arrive and well packaged. I ordered two bags which I am trying my best to minimise how many I eat each day as can honestly say that it is exceedingly tasty so definitely a cha... See more
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Company details
Information provided by various external sources
Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.
Contact info
Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
- info@zapsweets.co.uk
- zapsweets.co.uk
4.7
Excellent
470 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Zap Sweets
Thank you very much for your kind review!
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Sweets are amazing
Sweets are amazing! Service was excellent! Price was very reasonable! Will defiantly use zap again.
June 29, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Delivered speedily and as ordered.
June 26, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Exactly what I hoped they would be…
Exactly what I hoped they would be original proper lemon bonbons from my childhood
June 26, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Sweets arrived very quickly and just…
Sweets arrived very quickly and just what we wanted 👍
June 4, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
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Reply from Zap Sweets
Thank you very much for your kind review!
Good price
Good price. Delivery arrived earlier than expected and well packaged. Would recommend.
May 25, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
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Reply from Zap Sweets
Thank you very much for your kind review!
Use by dates far too short ie 3 months
Use by dates far too short ie 3 months. I have purchased from other companies on line and have always had 12 months plus.
May 8, 2023
Reply from Zap Sweets
Thank you for leaving a review. Unfortunately, some confectionery items do have much longer best before dates than others and it of course varies due to the nature of the ingredients used in the products.
We do state on our terms and conditions that we can only guarantee 2-3 months (much shorted on USA/Japanese items) on the majority of our range as this is an industry wide guarantee used by manufacturers.
We contacted the manufacturer of the item that was dated August 2023 on your order after your e-mail and they confirmed that they guarantee a minimum best before date of 2 months on this item.
The other items from your order were dated December 2023 which again, for those items, the manufacturers confirmed they would only guarantee around 3-4 months although these items do usually have a much longer shelf life as received.
If you wish to return any of the items from the order, we would be happy to refund you on any unopened items once recieved.
Excellent!!
Price and quality.
Read the details carefully though ….
More than happy with my purchase, though I will spend the rest of my life chomping through the sack of peanut brittle!
May 4, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Good choices
Found this site by accident. Good choice on sweets. Delivery was quick and sweets are good.
April 29, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
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Excellent product
Excellent product, great flavour, arrived Quickly, well packed. Excellent service
April 2, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Sweets exactly as advertised
Sweets exactly as advertised and arrived well packaged. Quick delivery too.
April 2, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Took longer than expected to process…
Took longer than expected to process order and deliver , even with express delivery was a day later than told .
But most importantly the sweets were great and the delivery issues nothing to do with zapp ,but the courier
March 27, 2023
Reply from Zap Sweets
Thank you very much for your kind review! Sorry for the delay on delivery via DPD, we have passed this feedback onto them to ensure this doesn't happen again. Again, many apologies.
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Pick n Mix Legends
Lovely range of sweets, great value, fast delivery and just a great, reliable place for pick n mix. Love the different size options too! I've bought from here many times and will continue to do so in future (my teeth hate you, but my heart loves you)
March 26, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Great value product was perfect
March 23, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
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