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4.1
8 reviews
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I am very surprised about the way they deal me very amazing and patiently showed me all the models and then got discount plus free mobile holder and helmet. Most important thing they have also klarna and paypal service so you can get installment plan also.
I will go for 5 star service.
Perfect delivery timing and outstanding customer support! I had trouble assembling the bike, but their team responded promptly and guided me through it. Highly recommend!
I have got a bike and a 13 amp rack battery for my engwe ep pro bike. As a company I very happy with. My first place to shop if I need anything else.
I bought a bike which arrived with flat rear tire. I had to return it and get my money refunded and all this process took sometime.
I still didn't lose trust in ESE Bikes and Zapvelo, and ordered another, higher league more expensive bike. Which didn't only arrive late, but also came with damages to the paint on the frame.
After waiting for while, I finally happened to speak to the customer service today and the customer service representative at ESE Bikes was so rude and shouting as if almost about to hit me if were present face to face.
The customer service representative's language and tone was not any customer would want to hear. He also angrily said that ESE Bikes is responsible for packing the bike for me but not responsible for damages during transit and that it is beyond their control how the bike is delivered. He said the only thing he can do is offer a replacement for the damaged bell and I continue to use the bike which has damages on the frame, or issue a full refund.
I have asked for a manager to speak to hoping they realise how their customer service is functioning and how their customer is unhappy (if at all it matters to them).
Now waiting for a call from their esteemed manager to find out it they behave better with their customer or add more to it.
Fingers crossed.
I would never recommend buying from ESE Bikes.
Bike arrived within few days and I assembled then rode it without issues. It rides well, I am happy to have bought for fair proce via Zapvelo. Note, I am capable with bicycle maintenance, others will need help.
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