Footasylum PLC Reviews 

Ive bought so many tshirts, jeans, jackets, joggers and shorts from there. The quality is amazing literally. No hassle free returns. Prompt delivery and nice designs too.

This review is for ZAVETTI and not foot asylum.
Ordered a jacket, got no correspondence from them at all. They took the money out. Never received the item. They won’t help me and this has been ongoing for months. Awful customer service.
I had to order elsewhere as this was a Christmas present therefore costing me more than double the price!
Rip off!

Received a second hand item!!!! Rips in the pocket a tag from a dogs toy in the pocket and make up all over the collar!!!! I’ve never received anything like it. I’ve emailed to try and get this resolved. There is obviously no quality control as there is another review about a second hand item! I’m absolutely disgusted.

Received second hand coat with boys tie in pocket and dirty
Service is shocking and really rude !
My son who and special needs was really looking forward to that coat and you had no apology nothing

Coat never received, been chasing up for 2 months due to very bad customer service, however today the issue has finally been resolved due to a lovely member of staff that sorted my issue straight away. Shame about the company

Brought a coat from Zavetti, arrived very quickly, however was ripped. This happens I get it! Used the chat function on website John M dealt with this perfectly couldn't praise him enough. 5 stars!!

The service is completely Abysmal. I ordered a coat on the first of January with next day delivery and it still has not arrived yet. I have emailed and called multiple times with no with no response. It is absolutely ridiculous. I have been robbed.

Brought a zavetti Canada coat off footasylum for Christmas and it’s an amazing coat! Was in a car crash 12/01/22 and the coat protected me from the majority of the damage and the glass! Very sturdy coat!!

Was very hesitant to order after checking reviews, but decided to do a test purchase.
Ordered around 12 am for next day delivery and received by 3pm next day.
Ordered mens gilet.
Am very happy with service and item ordered.
Good quality and like the style.
Would order again from them...

This is not a problem with Footasylum I have returned a jacket to Zavetti on the 20th Dec which tracking shows they received it on the 22nd. still waiting for my refund, they don't answer the phone and both online chats I have had they have told me its been processed. when you email them surprise no answer. Giving 1 star is generous they don't deserve it. Won't be buying from Zavetti again.

This review is not against footasylum but zavetti's website! ordered a gilet 31st Dec it's still processing! I've sent 2 emails asking where my order is only to be ignored! sounds like a fake website I wish I would of checked trustpilot before ordering!

Ordered 4pm arrived at 12 the next day...Great coat! Thanks.

I bought a jacket for Xmas present from Zavetti in November. The jacket got delivered fine, but it was too small. when I emailed the team about returning they responded straight away so I returned it from Asda and the tracking confirmed the jacket had been returned 3rd December to Zavetti. I never got a response to my request to exchange or a refund and have emailed and tried calling Zavetti loads of times but get no reply. When i finally managed to get the live chat to work, I was told I would get a response within 2 days, I have chased again today on chat and the agent cut the chat off. the telephone is never answered either. I am very upset, this is not a cheap Jacket and £100 is a lot of money and a present for my daughter. Can someone please come back to me. Very upset and will not be recommending this organisation again. I dont understand how this can take so long and how customers can be treated so badly. I thought this was a reputable organisation.

mid jackets, my hero academia is better than these

So far not too impressed, quick delivery but the code issued for my blue light card did not work so they said to pay in full and the company rep said he would pass it on for the discount to be refunded. 2 further emails with the chat transcript attached and still no refund, it's getting on for 2 months now and I've only just been answered on their Facebook messenger asking for further details. If this is not resolved soon, I shall raise a dispute with my card company

Please do not order anything from this company they are a complete joke.They take your money then nothing,won’t answer the phone,chat line or emails.Luckily I paid by pay pal so if they don’t respond to them I should get a complete refund🤞🏻

Ordered for next day delivery never received anything. Scammers I WANT MY MONEY BACK

Unfortunately they take money but never send the goods. Avoid at all costs. Check their FB page before ordering, it's very clear. I personally tried contacted them in 3 ways, support is not existent. Reported them as scam to my bank.

UPD: Customer support replied after the holidays with some weird texts. Obviously there were not surprised and didn't even bother to offer to find the order, but they immediately offered a refund. I received it a few days later. So I should admit that it's not a complete scam as the money was returned (maybe because I filed a complaint with the bank but they don't seem to be that caring so maybe not).
But unfortunately I turned my Christmas prepsents in a total mess. Also I happened to find the real shop and Zavetti products do exist there.. but there wasn't an item I ordered.

The zavetti website is an absolute joke. Was told it would be here in time for Christmas and it’s now the 24th and it still says ‘ready to process’ so now we’ve had to buy another present which had put us £100 down. I tried the online chat, emailing and calling to no avail - their customer service is an absolute joke. I thought ordering straight from the source of a well known designer would have been straight forward, especially considering their goods aren’t exactly cheap. Beyond not pleased with no idea what to do about it.