Very poor customer service
I ordered an item in October 2019 for £41.99 and a free gift was to be sent with it worth £19.99. However the free item was not sent until January 2020, it was different from the one advertised and I was charged £19.99 for it. I have returned both items, which they have received. However I have not been refunded for the item I bought for £41.99




