I am a paid subscriber who use it to remove text from video. They have a pretty decent limit of 30 videos per day even on their basic plan which is great for me. Although sometimes, it fails to... See more
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What people talk about most
Based on these reviews
X-Design truly delivers on what they promise. The images generated are outstanding in quality — sharp, artistic, and incredibly realistic.... See more
Company replied
i think this site is brilliant i have tried a few object removers in the past and they don't deliver this one does what it says on the tin. There was a issue of not working for a couple of days but... See more
Company replied
The tools on this site help tremendously with projects and easy for someone that's not all that familiar like me. These guys seem to think of everything that you might need for images and videos.
Company replied
Company details
Written by the company
Welcome to Zawa (formerly X-Design)! ✨ We are thrilled to announce that X-Design has officially evolved into Zawa. While our name and look have changed, the powerful AI tools you trust and all your existing projects remain 100% safe. We are making a leap from simply democratizing design to systematizing your commercial growth. What is Zawa? Zawa is your dedicated Creative AI Agent for Branding. Built specifically for small businesses, local offline merchants, and creators, we help you build a professional brand identity from scratch and generate high-conversion marketing materials without complicated tools. We operate on a simple philosophy: From Zero to Wow. Zero: Zero barrier to entry. Start building your brand assets without massive costs or design experience. Wow: Deliver scroll-stopping visual assets that capture attention and drive actual sales. What You Can Create in Seconds: - Brand Identity: Generate logos, color palettes, and full brand kits instantly. - Social Media: Create a full month of on-brand, high-engagement posts and carousels. - Product & Food Photography: Transform basic shots into mouth-watering, platform-ready product photos. - Marketing Materials: Design high-impact posters, menus, and promotions with perfectly aligned brand guidelines. Why Your Feedback Matters A beautiful picture is never your final destination—real growth is. Your success stories and feedback fuel our continuous evolution. Whether Zawa helped you launch a new coffee shop or scale your e-commerce sales, we’d love to hear your story! Try Zawa today at zawa.ai and leave us a review below to let us know how we're doing!
Contact info
Australia
- support@zawa.ai
- zawa.ai
3.9
Great
54 reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
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I can spend up to 20 points on just one product
I've been using this app for my business products. It used to be good. Now, when you upload a photo and choose a background (BG), it doesn't give you a preview to see if that BG is suitable for the photo. So you're forced to click the "Generate BG" button. If it's not suitable for the photo, they still deduct the 4 points, so you can spend up to 20 points on just one product. I'm looking for another app that doesn't have this problem. If anyone knows of another, I'd appreciate it if you could let me know
October 11, 2025
Unprompted review
Reply from Zawa
Dear User,
We’re grateful for your detailed feedback, and we’re sorry for the difficulties you've encountered with our product. It’s disappointing to hear that the AI Background Generator feature didn’t meet your expectations, and we want to assure you that we’re here to help.
Our product was designed to make your workflow easier by recommending backgrounds automatically based on your uploaded product images. However, we understand that the generated results may not be ideal in every case. If this happens and you feel credits were deducted unnecessarily, we encourage you to get in touch with us directly. You can reach our support team at support@x-design.com or open a live chat through the portal located on the bottom-right corner of our website: https://www.x-design.com.
We’d be happy to review your case and refund any credits as needed, while also assisting you in creating a result that better matches your vision. Your feedback helps us identify areas for improvement, and we truly value your input as we continue to enhance our services.
Thank you for your understanding, and we look forward to resolving this matter promptly for you. Please let us know if there’s anything else we can do to make your experience better!
Warm regards,
The X-Design Team
I have been using X design for last 5-6…
I have been using X design for last 5-6 months & I am a satisfied user. I have extensively used X- design for video enhancements of music videos of my favourite songs since 1960's -1970's & have built a good library of songs. While lot of improvemnets are made in X design during these times - there is still lot of scope to make it more user friendly & further improve the upscaling / enhancement of Video quality to the extent some of the You tube channels do & upload . Thank you.
October 10, 2025
Unprompted review
Reply from Zawa
Hi Rajesh,
Thank you so much for taking the time to share your experience with X-Design and for being such a loyal user over the past months. We’re thrilled to hear that our platform has helped you enhance your favorite music videos from the 1960s and 1970s—what an amazing way to preserve treasured memories!
We greatly appreciate your constructive feedback and suggestions for improving our video upscaling and enhancement features. It's through valuable input like yours that we're able to identify areas for improvement and work towards delivering an even better experience for our users.
If you have any specific ideas or additional feedback, we’d love to hear them! Feel free to reach out to us at support@x-design.com or via our customer service portal on the bottom-right corner of our website: https://www.x-design.com. Thank you again, and we hope to continue exceeding your expectations.
– The X-Design Team
lets gooooooooooooooo
October 9, 2025
Unprompted review
Reply from Zawa
Hi there,
Thank you for the enthusiastic feedback—it truly made our day! We’re thrilled to see your excitement and are so glad you’re enjoying the platform. Your energy inspires us to keep striving for greatness and delivering the best experience possible.
If there’s anything else we can do to enhance your journey with X-Design, feel free to let us know. We’re here to help every step of the way!
– The X-Design Team
It s very easy and very nice
It s very easy and very nice. I recommend this website. 100%.
October 2, 2025
Unprompted review
Reply from Zawa
Hi there,
We’re so grateful for your wonderful review! 🌟 It’s fantastic to hear that you’ve found our website both easy and enjoyable to use. Seeing that you'd recommend us 100% brings immense joy to our team, as it shows we’re meeting your expectations. Your feedback inspires us to work harder to keep delivering excellent experiences for all our users.
If there’s ever anything we can do to make your time with us even better, never hesitate to reach out. We’re always here for you!
– The X-Design Team
This is one of the best applications…
This is one of the best applications I’ve used for image enhancement. If you have a powerful PC and need to optimize a large number of images for e-commerce, I definitely recommend it. It saves a huge amount of time when processing in bulk.
Downside: On lower-spec systems, the process can feel overwhelming, and a few bug fixes are needed to improve overall performance.
September 30, 2025
Unprompted review
Reply from Zawa
Dear User,
Thank you for your detailed feedback—it’s truly rewarding to hear how much value the product has added to your e-commerce workflow by streamlining bulk image processing! While we’re thrilled that the product performs well on powerful PCs, we fully acknowledge the challenges you’ve experienced with lower-spec systems and performance inconsistencies. Our team remains dedicated to fine-tuning functionalities and ensuring a smoother experience across diverse hardware setups.
If you’d like our assistance in addressing specific concerns or optimizing your workflow on your current system, please don’t hesitate to reach out—we’re always here to support you!
– The X-Design Team
That website is a PURE GOLD nugget !!! 😘
That website is a PURE GOLD nugget, and anyone who tell you otherwise probably stopped at their own personal incidents and believe it would happen often... that is not the case, personally, I never had any disappointment with the website x-design.com
That's actually a website I am very glad and proud to have discovered and I warmly recommend you to explore it and try all its possibilities, simply do it and you will be absolutely amazed !!!
💖💖💖💖💖💖💖💖💖💖💖💖💖💖
Keep on doing your good work, X-design, you are the best ! You can be proud ! 😍🥰🤗😉👍😍🥰🤗😉👍😍🥰🤗😉👍😍🥰🤗😉👍
I use your tools every day, and I can't imagine stop using them, their absolutely precious to me !
I love the UHD upscaler (BRILLIANT !!), the UHD enhancer (AMAZING !!!!) and the object remover (IMPRESSIVE !!!!)
What I LOVE in the object remover tool is that your AI can remove or re-imagine in inpainting ! That's INCREDIBLY USEFUL !!!! 💖💖💖💖💖💖💖)
Your website really deserves to be cheered and so you do !!!!!! 🧡💛💚💙💜🤍💖
September 29, 2025
Unprompted review
Reply from Zawa
Dear User,
We’re overjoyed to read your incredible review—you’ve filled our team with so much positivity and pride! 🥰💖 Knowing that our tools like the UHD upscaler, enhancer, and object remover have become essential to your daily workflow means everything to us. Your unwavering support and encouragement are our greatest motivators, and we’ll continue working hard to deliver the absolute best.
If you ever need advice, assistance, or even just wish to share your thoughts, we’re always here for you. Thank you for being such an integral part of our community!
– The X-Design Team
Super pictures generated.
September 29, 2025
Unprompted review
Reply from Zawa
Dear User,
Thank you so much for your fantastic feedback! We're thrilled to hear that you're impressed with the quality of the pictures generated. Creating exceptional results for our users is what drives us, and your support means the world to us.
If you ever have any questions or need assistance, feel free to reach out anytime!
– The X-Design Team
Shady website
Shady website. They act as if their website is actually useful, then force you to login. After which you realize their site is actually useless and you can't manage or delete your account because they provide no way to do that.
Seems like a site made just to collect your info with the goal of pumping up their active user count.
September 8, 2025
Unprompted review
Reply from Zawa
Dear John,
Thank you for your feedback and for bringing this to our attention. We'd like to further clarify and provide guidance regarding account deletion to address your concerns.
At this time, the account deletion functionality is only available via our mobile app. If you are a member with an active subscription, please note that it is necessary to cancel your subscription prior to proceeding with account deletion. We understand that this may not have been immediately clear, and we sincerely apologize for any inconvenience it may have caused.
To assist you in deleting your account, we encourage you to follow these steps:
Open the X-Design app:
1. Tap your profile icon in the top-right corner.
2. Select the "Manage Account" button, then navigate to "Safety Center."
3. Choose the "Delete Account" option.
We understand that the lack of account deletion functionality on the web version may have caused inconvenience, and we sincerely apologize for that. Please rest assured that we are actively working on optimizing our platform, and this feature will be available on the web version in the near future. In the meantime, if you find the app-based deletion process inconvenient or require additional assistance, you can contact our online support team directly through the X-Design web platform. The live chat option can be found in the bottom-right corner of the webpage (https://www.x-design.com). Simply provide your UID, and we will assist you in handling the account deletion process.
We value your trust and take all concerns very seriously. Should you have additional questions or require further assistance, please don't hesitate to contact us directly. Thank you again for your feedback, and we hope to earn back your trust in the future.
Warm regards,
The X-Design Team
Too many mistakes
About 60% of the time, there's enough inaccuracies to render the images not usable. No refunds for credits used on not usable images. No option to prompt the AI with what you actually want from it. Customer service is slow to respond and doesn't fix the issue, or offer a replacement for the credits used. I'd use it again if they offered unlimited images.
February 28, 2025
Unprompted review
Reply from Zawa
Hi Sara,
Thank you for taking the time to share your honest feedback — we’re sorry to hear that the experience didn’t meet your expectations.
We understand your concerns regarding the subscription renewal and the AI-generated model inaccuracies. We’re continuously working to improve the realism and consistency of our generated results, especially in areas like hands, arms, and feet — and we truly appreciate your patience as we roll out updates.
Regarding the subscription, if you didn’t intend to renew, please reach out directly to our support team — we’d be happy to review your case and find a suitable resolution.
We’re also exploring more flexible options around prompts and generation controls, and your feedback is a valuable part of that process.
Thanks again for trying X-Design. If you’re open to giving us another chance, we’d love to make it right.
– The X-Design Team
Warning
Warning: Do Not Subscribe to X-Design
This is my honest experience. I paid for a subscription and received absolutely nothing in return — no credits, no coins, and none of the features they promised.
When I contacted their support, they simply said “no refunds” without offering any solution.
This is exploitation. I’m sharing my experience publicly to warn others and demand accountability.
I’ll continue to raise awareness through all available platforms until I get a fair resolution.
#XDesign #ScamAlert #BadExperience #CustomerWarning
May 31, 2025
Unprompted review
Reply from Zawa
Hi Rosha,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
After reviewing your case, we can confirm that a full refund has already been processed, and the credits (coins) were correctly issued to your account. We understand the initial frustration and are taking steps to ensure our support communication is clearer and more solution-oriented in the future.
At X-Design, we’re committed to earning and maintaining our users’ trust. We value all feedback — even critical ones like yours — as it helps us improve.
If there's anything else we can do to make things right, please don’t hesitate to reach out again. We're here to help.
– The X-Design Team
From a Promising Tool to a Greedy Product: My Experience with the AI Generator
This app initially seemed like the best alternative on the market – relatively affordable AI model generation, one generation per credit, and you’d get 4 images generated. Of course, it wasn’t perfect and the photos didn’t always look super realistic, but for an online store where you need to upload large quantities of clothing images, it was good enough.
Anyway, I reached out to them with a bunch of feedback about annoying bugs that really needed fixing. I actually got a very friendly reply – they offered to set up a video meeting to talk things through and even said they’d reward me with credits for helping out.
Unfortunately, the management of this company is a disaster. No one ever joined the meeting, and no one responded to my emails anymore – it’s been nearly a month with zero follow-up. Meanwhile, they raised prices in a completely unreasonable way. Before, 1 credit got you 4 images per product. Now, it costs 4 credits for just 2 images per product – which is totally unacceptable considering the current state of the product. The image generation often had flaws even with 4 images, let alone 2. And now they want us to pay even more for worse results?
The only place I eventually got a reply was on their website – and that too took 4 days. It’s obvious the company is cutting costs everywhere. Now you're only getting replies from an AI bot, which can’t help with issues like this. Anyway, the response I got was:
“As AI features become more powerful, some tools may now require more credits per use.
In particular, AI Model Generator and AI Background Generator have updated credit rules to reflect their upgraded capabilities:
AI Flatlay, AI Mannequin, and AI Shoe
Now consume 4 credits per use, generating 2 high-quality images per run.
We’ve made these changes to ensure credit usage remains fair and aligned with the complexity and quality improvements of each feature.
You can always check the latest credit usage on each feature page.
🔗 Check full credit usage breakdown: "link"”
This response was laughable – just a sad attempt to cover up the fact that the company has become greedy and is trying to squeeze every penny out of its customers. They talk about how complex and powerful the generation is now, but I highly doubt a single image costs them more than $0.003 to generate.
As for the supposed "upgrades" to the product – not true at all. When I first started using it, the product was actually in better shape. At least the interface wasn’t so buggy back then. The bottom line is that this company has become completely greedy and only cares about maximizing profits. The fact that it’s actually a Chinese company hiding behind an American brand makes complete sense now. It’s also a sub-brand of vmake.ai, which has terrible reviews too.
In conclusion: it used to be usable, but now it’s overpriced and nowhere near as functional. Absolutely not recommended.
June 3, 2025
Unprompted review
Reply from Zawa
Hi Tobiáš,
Thanks for taking the time to share your experience.
We’re sorry to hear that the communication didn’t meet your expectations — especially after you took the initiative to share helpful feedback. We’ll review what went wrong on our side to avoid similar situations in the future.
As for the recent credit and pricing changes: these were made to reflect upgrades in generation quality and model complexity. That said, we understand that value perception varies, and your concerns are valid.
Your input was — and still is — incredibly valuable. If you're open to reconnecting, we’d love to make things right. Please feel free to reach out directly via support@x-design.com.
— The X-Design Team
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