Zazzle AU Reviews 

Absolute waste of money, i ordered this over a month ago. I have no idea where my parcel is and no updates are being given.
Very annoyed!

I made the mistake of ordering something through Zazzle over a month ago. They took my money. Never sent any confirmation of order, or any tracking information.

I emailed them several times and got no response. Thankfully PayPal reversed the charges for me. Save your money and do not buy from Zazzle!

I ordered a few "Glossy Transparent" Personalised pet stickers with the pets name attached to the bottom of the sticker, in various sizes, as a surprise gift for my daughter. I provided a photo for the stickers to be made to order. I ordered the transparent sticker of the completely white cat - 'specifically' so the white whiskers would be visible on the transparent edging; and not just show a large white area on the side of his face where his whiskers grew out. However, due to the fact that the cat is completely white - upon peeling the sticker off the backing paper, the cat's entire body of white fur was not visible at all; and everything that was white about the cat - meaning his entire face, chest and whiskers were completely "GHOSTED OUT"‼️ The stickers did not show any white on the animal at all. All you can see - as you can see for yourself by the photos, that only the eyes and nose are barely visible - WTF⁉️ WHERE IS THEIR QUALITY CONTROL⁉️ So the stickers were only useful to be stuck on something with a white background only; and even then it did not show the correct shape of the outline of his face and body. This is not described anywhere when ordering a transparent sticker. THE MANUFACTURER OF THE STICKERS (AND ZAZZLE), SHOULD KNOW THIS - AND DESCRIBE THE ITEMS' DETAILS CORRECTLY AND APPROPRIATELY, ADVISING CUSTOMERS THAT WHITE DOES NOT PRINT ONTO THE TRANSPARENT STICKERS. Why? I simply don't understand. This is EXTREMELY MISLEADING to customers. These stickers were totally unusable and were a total waste of money‼️ My daughter was extremely disappointed, but not as disappointed as I was‼️ I had been waiting so long for these stickers to be delivered; with the first delivery being lost in the mail, and them insisting the parcel was in transit, however tracking showed it was at Sydney in Botany for over a month. Then finally when the tracking showed they were delivered, we never received them; finally after another two weeks (of them arguing that they were still in transit, yet my tracking showed they had been delivered - but not received); they eventually sent these stickers out. Now instead of receiving stickers of my daughter's white cat, all we got was a pile of clear stickers of two eyes‼️ THEY WERE TOTALLY USELESS AND UNUSABLE. So I sent the photos to ZAZZLE's 'Customer Care' to complain about the lack of details describing the item and stated to them, "I would also like the stickers to be re-printed in ‼️NORMAL GLOSSY WHITE‼️- PLEASE, - OUR CAT IS WHITE, NOT A TRANSPARENT INVISIBLE PHANTOM‼️ Instead of offering to re-print the stickers ZAZZLE gave me two options: OPTION 1. The funds returned to your Zazzle account as a Zazzle account credit. Including a 20% off code to use on a future Zazzle order. This can be applied within one business day. Please note that this option will allow us to waive the return and not require you to send the order back to our facility. DID YOU SEE THAT LAST SENTENCE⁉️ WHY WOULD THEY WANT THE STICKERS SENT BACK, WHAT ARE THEY GOING TO DO WITH THEM, THROW THEM OUT LIKE WE ALREADY HAVE⁉️ I WOULD NOT PAY TO POST THEM BACK EVEN IF I STILL HAD THEM. I ALREADY PAID POSTAGE TO RECEIVE THEM AND I REFUSE TO WASTE ANY MORE OF MY TIME OR MONEY‼️ I BET THEY DON'T REFUND ME MY POSTAGE I PAID FOR THEM IN THE FIRST PLACE‼️ OPTION 2. The funds returned to your credit card or PayPal. Once your return has been processed, a refund could take up to 5-7 business days to be visible in your account. I replied with: "I'M EXTREMELY DISAPPOINTED IN THE TWO OPTIONS I HAVE BEEN OFFERED TO RESOLVE MY COMPLAINT. I ALREADY STATED IN MY COMPLAINT THAT I WANTED THE STICKERS "RE-PRINTED" CORRECTLY; AS THEY WERE FOR A GIFT. I WILL ACCEPT A REFUND AS OFFERED IN OPTION 2. I WILL NOT BE USING YOUR COMPANY IN THE FUTURE"‼️ Seriously, I've had so much drama with this company over a couple of simple stickers. Don't even bother with them. There are plenty of other companies that make custom-made stickers and other products who don't give you the runaround. I recommend using CAFE EXPRESS instead, or RED BUBBLE, they might be a little more expensive but you get much better quality products and much better service.
Invoice Number : 10929058-N6R6W1

Really disappointed with Zazzle. Placed an order for a simple item print on a tote bag, which was to form part of a larger present for a special occasion. Ordered 3 weeks in advance, with the impression that was plenty of time to make, post, and receive the item. Wrong. No feedback, no updates, the AI system was rubbish, saying im being out in touch with a 'human' but got nothing. Tried for several days to get in touch and finally did, to be told the item should have shipped but hadn't for an unknown reason. Online customer service were helpful in cancelling the order, but the lack of contact and information, plus now not even having the item for the present, is some of the worst experiences ive had with online shopping. Waste of time. Use another business instead of this lot.

Got my self designed business cards through these guys - lasted 2 weeks - throwing them all out - cheapest paper used - all marked and look worn out

Almost 2 months since I placed my order. No sign of it. No response to emails. Scam of a company. Do not buy from them

After an issue with our custom order zazzle were quick to try and resolve the issue after I left a negative review. They assured me that they were able to correct my order with the hot pink embroidery that I had ordered. The replacement products have just arrived and they are also embroidered in RED, not hot pink. I was assured by the customer service team that the new hats would have the correct embroidery colour. But no, that is two attempts to get the product right and Zazzle have failed both times. Buyer beware the product listed on the website is not the product that you will receive. I’m demanding my money back

Order arrived late after even after paying for the 4-7 day shipping. Zazzle refusing to refund the order unless I return the item at my own expense or take store credit. Why Would I want store credit after already being disappointed. Disappointing they wont accept accountability and make this right

There were 3 shirts advertised on their site for months before I placed my order. The same day I ordered and paid Zazzle cancelled my order. They didn't even bother to send a notification to let me know. Customer service stated "copyright concerns" when I contacted them. If copyright was an issue this should have been flagged upon the seller listing it for sale, not when a customer places an order. Not good enough. I won't be shopping with them again.

I order a lot and I mean a LOT of tissue paper for my art. My latest order was dispatched promptly but it took so long to arrive l. I reached out to the support team and was promptly answered. After a couple of more days Zazzle deemed the order lost. They promptly organised for my order to be remade and despatched priority at no cost to myself.

Then my original order arrived today! I immediately contacted the support team that my order had arrived. They were able to cancel the second order but offered me free delivery on my next order.

The support team Thomas and Josefine were friendly and professional. Always quick to answer my emails.
Would highly recommend.

Awful I have been meaning to write this review for years. I ordered 100 save the date cards back in. 2016 and they arrived randomly about a year and a half after the actual wedding. Obviously it was too late to use them and I threw them away. They were gorgeous but to this day I will never understand why my order sat there unprocessed for so long until one day it arrived. Not great at all. I would not recommend.

When searching on line the extensive number of T Shirt sizes was surprising and slightly misguiding. I thought that the small sizes were going to be extremely smaIl and even the 5XL was not going to be as big as it suggested.
In reality Zazzle sizes were accurate and it turns out my interpretation that was incorrect.
I was very surprised at how straight forward the replacement T shirt procedure was as I expected that I would need to do much more from the customer’s perspective.
The Zazzle Care Team contacted me the next business day and clearly advised what they would be able to do.
The email from the care team was welcoming, helpful , friendly and accurate and not evasive in any way.
As specified by the Care Team the replacement T shirt arrived in a clean , perfect condition within a few days.
I would definitely order from Zazzle again because their Tshirt products are well made, the delivery is fast, and the customer support team is very pleasant, helpful and quick to resolve the issue.

The Zazzle team responded quickly and resolved my issue efficiently when the custom order I placed was not delivered as expected. I am extremely happy with the product and the service and very grateful to have my concerns addressed so easily.

Designed & ordered a custom greeting card but was told it couldn't be delivered to a PO Box, had to be to a home address. So provided a home address & just checked on the tracking status. Turns out it was sent by courier who didn't bother coming to my home address to deliver. Instead they dropped it off at a depot and expect me to drive to collect it. Tracking says it's been left at a depot which is a one hour drive from my home. Won't be doing business with Zazzle again.

We ordered stickers and cards and they are exactly what we wanted! Very happy

I had ordered a custom deskmat in the past from Zazzle and was really happy with the quality of the product. Just recently, I bought another deskmat that I designed myself, however I accidentally designed it with the image being cropped incorrectly - (honestly due to me not covering the correct areas of the design template with the image). I contacted the customer support team, and they responded within a day and provided me with really helpful assistance, and then also gave me store credit to try again and order a new mat (on them). I would definitely order from Zazzle again because the products are good , the delivery is fast, and the customer support team is quick to respond and really helpful. Thanks so much for a good experience, I will be ordering again!

I placed an order for one sweet shirt n two t-shirts on 5th of May on the Zazzle website. A few days later on the 28th of the same month my parcel came through and to my surprise I only got the Sweatshirt🤔 so ok maybe they were going to be shipped at a later date but no I had to get in touch to find out what was going on with the t-shirts, still nothing. So I got in touch they put me through to customer care. I got Rex he was really fantastic to deal with spoke to him about my issue with the parcel and he has rectified it and kindly upgraded the shipping to express shipping to ensure that I'm going to get my two t-shirts as promised so I will personally rate him five stars for that. Would I be ordering again from zazzle probably not. My first and last order.
My apologies of the review seems long thank you.

If I could give 0 stars I would!!! DO NOT USE THESE GUYS!!!! Not embossed, not real gold print and actually printed on the cheapest, worst cardboard with a very cheap looking result but at a premium price for what you're getting.

*** I DO NOT RECOMMEND THESE GUYS 1 BIT!!!***

I ordered a birthday card on the morning of 9th May and it wasn’t even printed until 14th May. Goodness knows when it will now arrive as it has only just been produced. My daughter‘s birthday is on 12th May. I normally deal with Moonpig in the UK who are far quicker than this.

Excellent customer service, fast delivery and a fantastic product. 10/10